Melissa Reed Email & Phone Number

Build processes and workflows in Smartsheet to improve operational efficiencies and cross-departmental collaborationMaintain Smartsheet Project Tracker for internal initiatives and communicate with stakeholders to remain current on progress and schedules. Key support role to maintain consistency of internal database and project systems across Smartsheet and Zoho. Point of contact for Smartsheet support and troubleshooting issuesSupport Project Managers' efforts to coordinate with third-party vendors/suppliers. Assist PMs with direct communication to Xponential Franchisee's, as needed. Assist with Vendor management, including centralizing and organizing information in a shared folder structure. Support Xponential's Equipment Procurement, and Design Procurement programs as needed. Track and Manage department information standards internally and with external vendor partners.Additional projects and tasks assigned, as needed

Irvine, California, United States

• Manage heavy calendars for two brand Presidents and the Chief Marketing Officer• Schedule and coordinate logistics for internal and external business events such as meetings, conference/ zoom calls, Franchise training, General Manager training, brand photoshoots, and annual convention• Take effective meeting notes and manage workflow/task tracking in Asana to meet project deadlines• Prepare expense reports and submit monthly to the accounting department• Manage and track onboarding workflow of new franchise partners • Coordinate logistics for brand photoshoots such as casting, setting shot list, run of show, merchandising, and booking hair and makeup • Collaborate with XStudio production team to shoot brand videos and provide project deadlines• Manage and write copy for two brand LinkedIn pages • Post press releases and articles to website• Vet and send creative requests to the graphic designer• Interface with internal and external parties with a high level of professionalism.• Manage support ticketing system • Provide any other administrative support to the team as requested; maintaining a high level of flexibility to shift priorities when necessary. • Manage platforms: ZOHO, Nexonia, Wisetail, Gmail, Gsuite, Digital Stack, ClubReady, Emma, YEXT, Facebook Business Manager, Canva

Irvine, California, United States

• Manage heavy calendars for two brand Presidents and the Chief Marketing Officer• Schedule and coordinate logistics for internal and external business events such as meetings, conference/ zoom calls, Franchise training, General Manager training, brand photoshoots, and annual convention• Take effective meeting notes and manage workflow/task tracking in Asana to meet project deadlines• Prepare expense reports and submit monthly to the accounting department• Manage and track onboarding workflow of new franchise partners • Coordinate logistics for brand photoshoots such as casting, setting shot list, run of show, merchandising, and booking hair and makeup • Collaborate with XStudio production team to shoot brand videos and provide project deadlines• Manage and write copy for two brand LinkedIn pages • Post press releases and articles to website• Vet and send creative requests to the graphic designer• Interface with internal and external parties with a high level of professionalism.• Manage support ticketing system • Provide any other administrative support to the team as requested; maintaining a high level of flexibility to shift priorities when necessary. • Manage platforms: ZOHO, Nexonia, Wisetail, Gmail, Gsuite, Digital Stack, ClubReady, Emma, YEXT, Facebook Business Manager, Canva

Irvine, California, United States

Orange, California, United States

• Provide administrative support to C-Level executives including: CEO, CFO, CAO, VP and Directors. • Perform administrative duties such as answering phones and routing calls, preparing expense reports, ordering office supplies, handling faxes, manage emails, troubleshoot printer issues, etc.• Plan company events such as: off-site meetings, holiday parties, off-site lunches & dinners and office festivities.• Design all company flyers for events and announcements.• Assisted in the implementation of a new payroll system in Paylocity and helped the company transition to a fully digital platform.• Facilitate the onboarding of new employees online via Paylocity.• Schedule monthly orientations with HR consultant and coordinate introductions with the CEO.• Assign and track training to ensure companywide compliance.• Schedule candidate interviews and track all applications with detailed notes.• Created and implemented online programs such as exit interviews, training feedback and 90 day surveys.• Act as liaison between the company and building/ facilities management for any building issues.• Complete special projects as assigned.

Newport Beach, California

• Provided exceptional customer service through event planning to meet and exceed client's expectations.• Managed hotel room blocks and ensured billing and reservations matched contractual terms.• Led weekly meetings with department heads to ensure preparedness for incoming groups.• Proactively participated on projects, ensuring best operational practices.• Collaborated with accounting department by managing invoices to ensure clients were current on payments and vendors were paid on time.• Provided administrative support to the Senior Events Manager by creating banquet event orders, group resumes, reservations, vendor communication and other administrative duties.• Maintained a score of 10 out of 10 on 100% of Event Satisfaction Surveys completed by clients.

Los Angeles, Ca

• Conducted and executed proper payroll procedures for 6 food and beverage outlets with a total of 108 associates.• Ensured department was compliant with California Labor Law Standards; filed, submitted and tracked proper paperwork to Human Resources.• Entered and updated associate schedules using the ATLAS scheduling application.• Managed all department invoices and ensured accounts payable and receivable were current.• Oversaw inventory for office and outlet supplies, uniforms and equipment.• Utilized company checkbook to ensure the department operated within the budget.• Coordinated with Marketing, PR and Social Media teams to plan, produce, and execute social media strategies and positioning.• Collaborated with culinary team on photos of promotional menu items for social media.• Managed ENPLUG account and social media content.• Utilized Microsoft Outlook Calendar to plan and facilitate private dining experiences for 3 full service outlets, served as on-site contact for groups and guests.• Negotiated pricing/menu options and drafted contracts accordingly based on client’s budget and needs.

Fountain Valley, California

• Planned, facilitated and served as on-site contact for event experiences.• Created and managed group events via calendar on a weekly basis.• Reviewed sales contracts and ensured vital information was correct and approved.• Maintained consistent and clear communication with clients via phone and email.• Collaborated with General Manager and Sales Leadership team to execute hotel’s internal sales; interacted with guests, reviewed daily reports, contacted sales managers and assisted with business development.• Assisted General Manager and Sales Leadership team on special projects including: company research and reservation patterns, guest tracking, competitor’s information/promotions and repeat business.• Enhanced lead generation through front office associate training.

Greater Los Angeles Area

· Supervise and arrange daily master plan of +30 employees including assigning opening and closing duties.· Interpret daily forecasted patron count and utilize labor efficiently.· Maintaining a good flow of service during meal periods serving up to 1,500 patrons.· Implement processes and procedures of proper food handling including quality control, temperature control, production, and training.· Conduct daily meetings to update staff on forecast, menu, trainings, constructive notes, and reminders.· Update paperwork such as Manager’s Daily Log, Kronos (Time Log), Key Result Indicator Worksheet, Service Records, Temperature Logs, and Weekly (Patron) Count Form.

Pomona

· Assist in managing front of the house operations in a fine dining setting including staff sequence of service, and flow of service· Facilitate trainings for new students/staff· Take bar inventory and run end of the day reports· Assist with reviewing data entry from reports such as food sales, bar sales, total sales, menu mix, linen usage, food waste, and breakage· Look over details of banquet event orders and assist managers with planning and execution of event· Provide feedback to the class on areas of improvement and areas of good performance

Huntington Beach, Ca

- Provide exceptional service to guests by making personal connections with them and anticipating guests' needs. - Operate POS system and cash handling during transactions.- Prepare and store food at appropriate temperatures, properly label food, update temperature log for food items.- Order food items/ supplies as necessary in a daily requisition - Have good communication with team members, managers, and different departments to ensure operation is running successfully- Maintain cleanliness of the front of the house work space, dining area, and courtyard

Walnut, Ca

• Work effectively with team members to provide customers exceptional service • Maintain a clean dining area and work space • Count and handle cash at POS• Prepare and replenish food items• Take inventory of prepared food

Skokie, Il

- Manage and schedule staff members during events such as weddings, meetings, birthday parties, golf outings, and holiday events. - Organize event details such as the timeline, lunch/dinner menu, room layout, AV equipment, table settings, and decorations.- Communicate with all areas of the Golf Club such as the kitchen, golf department, front desk, Human resources, accounting, and public relations. - Organize necessary files and update calendars with upcoming events.- Attend weekly food and beverage meetings with managers to discuss upcoming events and details.