Senior Executuve
CurrentThe Immigration & Checkpoints Authority (ICA) is a government agency managing the border control sector of Singapore’s security, and is also in charge of maintaining and safeguarding the country’s national registration functions. Throughout my years in service, I have served in various departments ranging from the Checkpoints, the Services Centres and the Enforcement Division. Details of my skills and experiences are as follows:Leadership:• Led several teams ranging from four to sixty people, and provided guidance and support to them to achieve operational efficiency Law Enforcement:• Conducted investigations on persons of interests • Led the repatriation team to manage the repatriation of undesirable foreigners in accordance to the lawPeople Development:• Mentor to new officers and motivated them to maximise their potential• Identified strengths of officers and deployed them to the roles that matched them best• Interviewed and recruited contract staff who were suitable for the roles required• An active member of the internal disciplinary committee tasked to investigate potential work and/or character lapses of fellow officers International Relations:• Hosted foreign delegates at international immigration conferences• Served as a facilitator discussing immigration issues for some of these forums Customer Service:• To maintain the delicate balance of providing excellent customer services to ICA’s customers without compromising security• Investigated feedback and implemented constructive ones• Streamlined several business processes to enhance customers’ experience through the implementation of IT projects• Automated certain low-risks processes to improve productivity Systems Management:• Oversaw several IT systems to ensure operational efficiency • Liaised with vendors on system enhancements and upgrades
