Melissa Golladay Email & Phone Number

Louisville, Kentucky, United States

Louisville, Ky

• Reduced expenses by negotiating better contracts with vendors and suppliers.• Streamlined office operations by implementing efficient administrative systems and procedures.• Oversaw recruitment processes to attract top talent for key positions within the company.• Enhanced staff productivity by providing ongoing training and support in the use of new software and tools.• Assisted in the development of company policies and procedures to maintain compliance with industry standards and regulations.• Implemented a comprehensive record-keeping system for all legal documents, ensuring easy accessibility for authorized personnel.• Promoted a positive work environment by fostering collaboration among team members and recognizing individual accomplishments.• Developed strong relationships with clients through regular communication and prompt resolution of issues.• Conducted regular audits of office procedures and protocols to identify areas for improvement, leading to increased efficiency and accuracy in task execution.• Coordinated annual performance review process, enabling managers to provide constructive feedback that contributed to professional growth opportunities for employees.• Managed financial tasks such as budgeting, expense tracking, and invoicing to ensure fiscal responsibility within the firm.• Managed IT infrastructure improvements to enhance system stability, security, and overall performance across the organization.• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.• Negotiated and executed contracts on behalf of firm.• Completed bi-weekly payroll for 10 employees.

Louisville, Kentucky Area

Louisville, Kentucky Area

• Streamlined office operations by implementing efficient administrative systems and procedures.• Oversaw recruitment processes to attract top talent for key positions within the company.• Enhanced staff productivity by providing ongoing training and support in the use of new software and tools.• Assisted in the development of company policies and procedures to maintain compliance with industry standards and regulations.• Promoted a positive work environment by fostering collaboration among team members and recognizing individual accomplishments.• Spearheaded efficiency initiatives that optimized workflow, reducing overall time spent on redundant tasks.• Facilitated smooth office relocation with minimal disruption to daily operations through careful planning and coordination of resources.• Organized special events and meetings for both internal staff members and external clients or partners.• Conducted regular audits of office procedures and protocols to identify areas for improvement, leading to increased efficiency and accuracy in task execution.• Established comprehensive employee orientation programs that led to higher retention rates among new hires within their first year at the firm.• Coordinated annual performance review process, enabling managers to provide constructive feedback that contributed to professional growth opportunities for employees.• Managed financial tasks such as budgeting, expense tracking, and invoicing to ensure fiscal responsibility within the firm.• Managed IT infrastructure improvements to enhance system stability, security, and overall performance across the organization.• Troubleshot employee concerns and recommended corrective actions to resolve issues.• Created reports, presentations and other materials for executive staff.• Completed bi-weekly payroll for 30 employees.• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

• Interacted with customers by phone, email, or in-person to provide information.• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.• Maintained electronic and paper filing systems for easy retrieval of information.• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.• Tracked office supplies and restocked low items to keep team members on-task and productive.• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.• Reconciled account files and produced monthly reports.• Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.• Assisted in preparation and processing of payroll to facilitate prompt staff payments.• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.• Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.• Managed and properly accounted for petty cash issued to facilitate general office activities.• Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.• Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.• Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.• Evaluated employee performance and conveyed constructive feedback to improve skills.

Louisville, Ky

• Managed and maintained accounting for both Business and Trust Accounts.• Managed Employee Payroll, including but not limited to filing of reports with IRS both on Federal, State and Local level, payment of Employer and Employee taxes.• Assisted the Business Accountant with the preparation and running of reports for yearly business taxes and expenses.• Managed any and all office related issues.• Organized and managed over 50 Personal Injury and Medical Malpractice cases (Cases in various counties in Southern Indiana, Kentucky)• Assisted attorney in Deposition, Trial and Mediation preparation (participated as needed).• Developed and displayed PowerPoint presentations.• Summarized medical records.• Consulted with Medical Experts with regard to the documents needed for their assessment as well as discussion of their assessment of the case.• Answered Discovery and compiled attachments.• Constructed Discovery to various Defendants.• Communicated with clients on a consistent basis.• Interviewed witnesses.• Prepared Pleadings and various Motions, including Complaints and related filing materials.• Scheduled and coordinated depositions and mediations with all parties involved.• Maintained attorney’s calendar with trial deadlines and reminders. • Prepared settlement summaries and handle disbursement of funds.• Negotiated with potential lienholders.• Supervised litigation assistant.

Personal Injury Law Firm, work primarily on Product Liability Cases and Medical Malpractice cases, for 5 Attorneys.

General Practice Law Firm, worked on Family Law, Real Estate Law, Personal Injury, Bankruptcy, and Collections

Associates, Paralegal Studies, 3.8Gpa

Graduated Magna Cum Laude

Education record