• Selling products through online store, one-on-one engagement and social media marketing• Ascertaining customer’s beauty needs and make appropriate suggestions and demonstration.• Maintaining loyal clientele through follow-up contacts and building client relationships / referrals• Educating and instructing clients on skin care procedures and products

• Created spreadsheet reports for Department Managers and Chief Operating Officer• Sorted and distributed incoming data including faxes, mail and emails• Organized the scheduling of all office meetings• Generated reports and tracked construction progress on 200 new homes

• Attended to incoming calls and provided program information to callers, online applicants and walk-in visitors in a professional and friendly manner• Tracked and directed office traffic and responded to messages and requests of partners, suppliers and employers and was responsible for incoming/outgoing faxes, mail and emails• Assisted staff in the creation and distribution of promotional materials and any clerical duties (document creation, hard copy file retrieval and data entry)• Presented the services in a clear manner ensuring that the objectives, suitability and benefits were understood by applicant• Assisted with troubleshooting computers and office equipment as required • Provided computer support by assisting with setting up of participants e-mail accounts, navigating online systems and formatting support for documents• Updated and maintained participants registration, assessment and tracking systems using Microsoft Excel • Reported to manager on statistics, expenditures and staff attendance.• Assisted with preparation and facilitation of agency events (open houses, job fairs, media events, etc.)• Directed participants’ to relevant job search resources and provided clerical support to clients’ job search

• Planned, implemented and administered type 1 and 2 RFP proposals in collaboration with the Marketing Manager, Director and other staff• Developed a clear and concise proposal content that correctly conveyed the proposal strategy of the organization• Formatted proposal components to comply with client requirements and internal guidelines• Assisted with the proposal production, packaging and delivery process to ensure timely submission• Maintained and updated a corporate library of proposal content, specialized topic material and best RFP responses• Assisted in editing and proofreading internal and external communications• Prepared and modified office correspondence • Ordered and maintained stationery and office supplies in compliance to the office’s purchasing guidelines• Created and monitored reports including Proposal Tracking Report, Process Report using MS Word and Excel• Effectively managed the day-to-day office operations and services in compliance with company’s policies and protocols• Organized and coordinated client and office meetings

• Broker Load – Inputted MLS listings on TREB Net, uploaded photos, scanned documents, processed new listing documents (price changes, extensions, cancellations, suspensions)• General day-to-day office maintenance including: photocopying, faxing, filing, scanning, courier deliveries and emailing documents• Provided excellent customer service to all external as well as internal customers• Prepared contracts: offers, waivers, amendments, mutual releases and other related documents based on MLS listings using EasyOffer`11• Created and designed feature sheets for Sales Representatives’ open houses and local community flyers using Microsoft Office Word and Adobe• Planned and executed Brokerage events (Seasonal BBQs, Office Potlucks, Office Christmas Parties & Annual Gala Events )• Coordinated charity events (Golf tournaments and walk-a-thons)• Managed the front reception as well scheduling and confirming appointments related to showings and inspections between clients and Sales Representatives using Quick Office Commander• Hired, trained and supervised the front-desk staff • Planned work schedules, daily job assignments and ensured evening and weekend shift coverage• Liaison to vendors suppliers and technicians • Took messages for the Sales Representative using Quick office Commander and greeted clients in a professional manner• Typed letters, reports and general correspondence as requested by manager or agent

• Maintained the front desk reception area by answering and transferring calls in a professional and friendly manner• Greeted clients as they entered the facility in a professional and friendly manner• Received and prioritized incoming phone messages, e-mails, faxes, mail, couriers