Melissa Greene Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie, Mn, Us

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Seattle, Wa, Us

Seattle Public Schools July 2018 – PresentSenior Project Manager• Provides consulting services to HR team for complex, enterprise system implementations and improvements• Upgrade the current tool that is used for online hiring, interviews, onboarding and offboarding (NeoGov)• Implementation of OpenText software products including Content Server, Process Suite, iHub• Drive design of project management, including implementation of life cycle from Ideation to Project Completion in ServiceNow ITBM• Introduce portfolio management strategic thinking to the enterprise• Mentor junior or new project managers

Seattle, Us

•Delivered co-op wide solutions to enable customers to do their jobs better and more efficiently •Delivery of projects includes strong change management considerations and process improvements •Introduction, management and maintenance of the Program Management practice in the End User Services team •Introduction, management and maintenance of the Portfolio Management practice for the Business Services team (parent team to End User Services) •Implementation of IT Asset Management program, beginning with establishment of an AMDB in ServiceNow and 5-year roadmap for service delivery •Planning and implementation of MS O365, including 3 year roadmap and identification of technical, legal and HR dependencies (started in Q4 2016) •Excelled at working across teams and building relationships with key members of our customer groups •Coached team members to assist in improving skillset and growth to the next level •Managed program and project teams to deliver projects on time and on budget •Interacted regularly with senior IT leadership, including steering committees, investment decisions and strategic planning

Seattle, Wa, Us

• Delivered enterprise-wide solutions, for the 2,000 users of the foundation, in support of its global mission• Managed IT infrastructure projects, increasing over time in technical complexity, scope, and scale• Collaborated with IT service delivery teams, operations teams, and the business teams• Excelled at working across silos and spanning boundaries between teams to facilitation solutions• Communicated project information to, and drove decisions from, IT leadership, stakeholders, and customers • Key projects – o Led the end-to-end build out of IT Infrastructure for international regional office, 3.5M budgeto Led cross-functional project team to refresh and upgrade servers…o Environment Management process improvement / frameworko Facilitated the development of the build framework for IT Infrastructure in domestic and international regional officeso Exchange migration for 1300 users without incident

Seattle, Wa, Us

• Practiced full cycle business analysis in IT infrastructure, collaborating with operations and the global programs, to deliver solutions for the foundation in support of its global mission• Conducted requirements gathering, process definition, process mapping, facilitated user acceptance testing• Considered an expert on successful engagement with the business as it relates to the cultural impact of non-profit and technology• Key projects - o Critical needs definition and design of CRM solution o Enterprise application developmento Enterprise learning management system

Seattle, Wa, Us

• Practiced full cycle business analysis, supporting the business for software, configuration, and applications• Managed application product used across the organization for case management • Managed bi-annual upgrades project to improve the case management application as it applied to new practice standards and business process change• Facilitated user groups to define application modifications resulting from process changes• Managed testing of application and user interface prior to release, including development of test plans and test scripts and execution of all testing prior to a clean release to end users• Assisted is analysis and configuration plans for all planned upgrades• Collaborated with the business to implement and support changes and issues surrounding applications

Us

• Developed functional specifications for new enhancements to company software based on each Fortune 500 client’s specific promotion• Tested and implemented new applications for user acceptance• Served as liaison between the businesses and IS departments on all projects and production support• Developed training materials and trained 300+ employees in five departments on new software• Structured data analysis program that increased revenue for a single client from $7.5 million to $750 million annually

Bachelor’S Degree, Business Information Systems

Education record