Melissa Gries Email & Phone Number

Southfield, Michigan, United States

Cemetery Planning and Services

Greater Detroit Area

Create and cultivate relationships with independent repair facilities to generate new and incremental OEM wholesale parts sales for franchise dealerships.

Novi, Mi

Directed delivery of all Social Security Disability Advocacy and Healthcare-Medicare Coordination services in accordance with product specifications and service level objectives for over 4,000 active claims, up to 700 daily sales leads, and approximately one-million covered lives.Researched and analyzed company and employee performance, quality, case timing, and financial trends and created report specifications and performance metrics to measure and monitor operating costs, productivity targets, service level objectives, and employee performance.Implemented cross-departmental process improvement and training initiatives targeting drive in efficiency, productivity, quality, and customer service.

Novi, Mi

Promoted from within to manage all aspects of Customer Support Unit. Responsible for supervision of 16 direct reports and management of high-volume inbound/outbound call center.Directed delivery of all Social Security Disability Advocacy services (including claims/benefits processing) for over 4,000 active claims and up to 500 daily sales leads. Implemented process improvement initiatives resulting in increased number of new applications filed per month by 100% within the first 6 months and 300% within first 12 months.Achieved improvements in service level objectives by 20% within first 12 months, garnering 10% increase for each subsequent year. Developed, standardized, and presented training and education programs and implemented training initiatives leading to significant improvement in employee performance, satisfaction and retention.Formulated and maintained trusting partnerships with direct reports and team members, internal and external customers, internal and external business partners, executive management, and human resources.

Novi, Mi

Advanced from previous position to provide professional advocacy services to thousands of disabled workers. Successfully managed rotational caseload of up to 350 claims throughout tenure.Achieved and maintained expertise in the interpretation and application of complex Social Security Disability program rulings and regulations. Accomplished certification for non-attorney direct fee payment with a passing score of 92%.Presented oral arguments and represented clients before Administrative Law Judges in over 1000 administrative hearings throughout the United States.Authored legal briefs and executed broad legal, vocational and medical investigation, review, research and analysis.Achieved 95% success rate over 11-year period. .