Melissa Gallegos Email and Phone Number

Continually drove company core values to encourage a guest obsessed culture through team encouragement, motivation, and leadership through example and guest interaction and appreciation. Relentlessly strived to provide all team members with the tools, knowledge, and encouragement to run “perfect shifts”. Conducted daily and weekly food inventories to monitor and ensure quality along with all administration functions such as but not limited to bi-weekly payroll, weekly deposits, FOH and BOH scheduling, food/NA bev ordering, food/NA bev and restaurant supply invoicing, new team member onboarding, P&L review and “checkbook” balancing, and moderating weekly leadership meetings at the store level. Executed FOH and BOH candidate sourcing, interviewing, hiring, development and training for all new team members along with coaching for advancement and promotions. Drove food cost percentage for a struggling location from 33% to an overall percentage of 27 through diligent weekly inventories, mitigating waste, strategic ordering, daily food quality checks, and integrity in proper food and recipe execution leading to overall cost effectiveness and improvement of P&L performance. Worked alongside Events Host through sourcing recommendations and following leads for events booking along with the creation of BEO’s, menu planning, food ordering, and overall successful execution of events from small parties to restaurant buyouts.Specialized in elevated comfort food, Latin cuisine, allergen knowledge, dietary restrictions, and food preferences such as celiac, keto, and paleo to curate specialized meals and experiences for guests.

Created training programs and materials utilized company-wide and continued to oversee the implementation of these initiatives for front of house team members with validation of success by the current Director of training and General Manager(s).Worked with culinary directors and heart of house team members in the execution of recipe planning and food production for daily service, trade shows, and local community events leading to various awards including best of show.