Melissa Haack Email & Phone Number

Chicago, Il

- Daily supervision of up to 20 employees, including clock in, documentation, and communication of staff expectations and company policy- Oversee and ensure daily preparation of 4 venues with capacity range of 500 – 2400 patrons- New employee training and orientation of Bar and Merchandise staff- Trained 9 peers to be On Site Concessions Managers- Troubleshoot and resolve customer service concerns and staff issues in line with company policy- Authored and implemented an ADA listening device training and user’s guide to ensure compliance with Federal standards- Enter Bar and Merchandise sales and verify accuracy of cash and credit deposits- Manage Bar and Merchandise credit card/POS systems, including staff training, error troubleshooting, sales tracking, and deposits- Track Concessions and Merchandise sales and inventory for smooth daily operations and minimize potential loss- Weekly Concessions inventory and stock order facilitation- Accurately track Merchandise via inventory log with stock pulls, displays, and deliveries- Stock Merchandise booth locations for optimization of sales and ensure availability of items- Accurate and efficient handling of safe, including change for all locations and end of day deposits of up to $10,000 dollars cash

- Customer Service- Cash handling- Inventory control- Bar tend

- Provide theater patrons with prompt and polite service- Accurately maintain and secure coats and personal items per company policy- Assist patrons with ADA listening devices - Maintain inventory and stock of concessions stand

Head Cashier duties including bank reconciliation and night deposits. Inventory and Orders - Candy/Chips. Food Temp & Sanitation.

- Responsible for a healthy and safe living environment for students in residence.- Resource for questions and concerns both academic and personal- Organize the election of floor student government representatives - Plan various recreational, social, and educational activities- Mediate and resolve conflicts between students- Promote and encourage safe and smart choices, leading by example- Safety and security

Bachelor'S Degree, Geography

Activities and Societies: Residence Hall Association,Bachelor's of Science Geography with a Human Emphasis. - Cultural Relativism.

Culture And Heritage Seminar, Completed

International Summer School Continued Education with emphasis on Culture and Heritage - What is Heritage? - Why visit Museums?.