Melissa Klein, Pmp Email & Phone Number

Alpharetta, Georgia, US

• Accountable for driving all aspects of ERP system implementation, customization, and upgrade projects
• Manage up to 12 concurrent projects for public and private sector clients and administer budgets reaching $500,000
• Engage up to 25 stakeholders throughout the project lifecycle to coordinate activities and achieve client timelines
• Define project scope, allocate resources, gather requirements, fulfill change orders, and assess and mitigate risks
• Prepare SOWs, arrange licensing agreements, and gain approval for timesheets and invoices
• Partner with consultants and developers to tailor solution designs according to client specifications

• Co-founded the small business that provided various organization services to commercial and residential clients
• Directed up to 3 team members in the execution of multiple projects to organize spaces and remove clutter
• Oversaw the company hiring, talent development, performance management, financial control, and reporting
• Recovered discarded goods removed from client homes and sold items at online markets and garage salesKey Achievement:✔ Designed all core processes and achieved year-over-year growth through referrals and word-of-mouth.

Grand Rapids, Michigan, US

• Tasked with leading and contributing to strategic projects at one of the main offices for the prominent furniture manufacturer with $4.75+ billion in annual revenues and over 12,000 employees across 80 international.
• Guided a 2-person team in the Surface Materials & Textile Lab and delegated and prioritized their daily duties
• Supervised the testing of new fabrics and materials for clients and responded to urgent inquiries and complaints
• Administered and updated the Oracle database to certify all of the information for the public website was accurate
• Worked closely with designers, engineers, database administrators, and marketing specialists on a daily basis Key Achievements:✔ Saved over $1 million per year in costs and decreased customer complaints by over 90% by.

Associate Of Arts And Sciences (A.A.S.), Information Security Specialist

Education record