Melissa Klein, Pmp Email & Phone Number

Alpharetta, Georgia, Us

• Accountable for driving all aspects of ERP system implementation, customization, and upgrade projects • Manage up to 12 concurrent projects for public and private sector clients and administer budgets reaching $500,000 • Engage up to 25 stakeholders throughout the project lifecycle to coordinate activities and achieve client timelines • Define project scope, allocate resources, gather requirements, fulfill change orders, and assess and mitigate risks• Prepare SOWs, arrange licensing agreements, and gain approval for timesheets and invoices• Partner with consultants and developers to tailor solution designs according to client specifications • Devise and present customized training programs to educate clients on the system features and functionalities • Coordinate validation pilot initiatives to confirm all training and objectives were accomplished before the go-live • Transfer the client to the support team upon project completion and investigate and rectify escalated system issues Key Achievements:✔ Orchestrated the full cycle delivery over 120 ERP projects for international clients from a wide range of industries including finance, aviation, government, telecommunications, insurance, manufacturing, and food and beverage✔ Introduced formalized processes for segmenting, prioritizing, and closing support tickets to streamline issue resolution times, strengthen customer satisfaction, and significantly reduce the backlog of outstanding tickets✔ Inherited 4 accounts with implementation projects delayed in the configuration phase and successfully got the projects back on track to avoid any major concerns ✔ Secured multiple million dollars in new revenues by gaining client approval for additional modules and expanded scope ✔ Enhanced data tracking and record management by standardizing documentation for reporting and budgeting ✔ Instituted checklists for the validation, cutover, and go-live processes to prepare clients and maximize efficiency

• Co-founded the small business that provided various organization services to commercial and residential clients• Directed up to 3 team members in the execution of multiple projects to organize spaces and remove clutter• Oversaw the company hiring, talent development, performance management, financial control, and reporting• Recovered discarded goods removed from client homes and sold items at online markets and garage salesKey Achievement:✔ Designed all core processes and achieved year-over-year growth through referrals and word-of-mouth marketing

Grand Rapids, Michigan, Us

• Tasked with leading and contributing to strategic projects at one of the main offices for the prominent furniture manufacturer with $4.75+ billion in annual revenues and over 12,000 employees across 80 international locations • Guided a 2-person team in the Surface Materials & Textile Lab and delegated and prioritized their daily duties • Supervised the testing of new fabrics and materials for clients and responded to urgent inquiries and complaints• Administered and updated the Oracle database to certify all of the information for the public website was accurate• Worked closely with designers, engineers, database administrators, and marketing specialists on a daily basis Key Achievements:✔ Saved over $1 million per year in costs and decreased customer complaints by over 90% by procuring new tools and revamping workflows in the Surface Materials & Textile Lab to eliminate recurring product quality issues ✔ Spearheaded the project to update over 250 types of fabric that were either outdated or featured design flaws by sourcing new textile manufacturers across North America, testing fabric samples, and negotiating contracts ✔ Realized all milestones for the enterprise SAP implementation before handing the project over to a colleague

Associate Of Arts And Sciences (A.A.S.), Information Security Specialist

Education record