Melissa Hernandez Email & Phone Number

Austin, Texas, United States

Austin, Texas, United States

Austin, Texas Area

As a Senior Sales Assistant and Underwriting Technician, I deliver excellent quality service by providing accurate, concise, and informative policy data to clients focusing on relationship building and customer satisfaction. Aside from that, I aid underwriters in conducting a full range of technical underwriting functions guaranteeing a high degree of accuracy.• Enter new business, renewal, endorsements, reinstatements, and cancellations/non-renewals information in the system database. • Assess and process new business Moonlighting application comprehensively once criteria are met.• Update policy changes from reviewed renewal applications and process requested deletions on existing policies.

Austin, Tx

While working as a Senior Sales Assistant, I managed and handled inbound sales calls to provide physicians with quote requests, coverage analysis, and application assistance. Furthermore, I processed new physician applications, scanned incoming mail, and entered application data into systems. I also leveraged bilingual competency in communicating in the Spanish language to enhance customer satisfaction.• Identified potential risks in assessing pricing and coverage structure. • Quoted premiums and proposals based on data received and approved discounts.• Produced compelling presentations utilizing Adobe InDesign software to facilitate client proposals. • Monitored the status of all group prospects with sales, underwriting, agents, and the client.

While in this role, I implemented safety protocols while delivering exceptional customer service to 400+ patrons at concert and sporting events. I also scanned tickets at the entrance guaranteeing validity and assisted patrons with seat location. My responsibilities include responding quickly and positively to questions, requests, or complaints raised by customers and resolving them effectively and courteously.

Austin, Texas Area

As an Account Manager for Bohemian Innovation, I handled accounts payable/receivable and processed journal entries and monthly financial statements. Secondly, I organized and consolidated 350+ hours spent by 7 consultants on projects to accurately invoice clients. Lastly, I also demonstrated a keen attention to detail in compiling and record-keeping of financial documents.

Brownsville, Texas, United States

As an Admissions Assistant, I addressed telephone inquiries concerning the status of admissions applications. Additionally, I aided students in finalizing their college applications and organizing their files for evaluation. I also function as a point of contact between parents and students visiting the university and providing them with the necessary documents for admissions.

Brownsville, Texas, United States

While working as a Librarian Assistant, I assisted students and faculty in locating library resources, such as reference materials, audiovisual equipment, and other electronic resources. Aside from that, I also processed patron files and identification cards and facilitated collecting fines for overdue books. Moreover, I organized and maintained a comprehensive inventory of books through the library's database.