Melissa Hedwall Email & Phone Number

Seattle, Washington, United States

I wear many hats at Avatars Radio including host, interviewer, voice acting, spot writing, and graphic design/marketing/social media work for the station.

Greater Seattle Area

Brand development, market analysis, social media management, ad contract negotiation/scheduling, press release publishing, website editor, digital media management, content generation.Customer Care direct report.Management of telecommunication systems and collaboration platforms utilized by a decentralized, international company.

Lynnwood, WA

Full-time, telecommuting position assisting public safety career candidates with ErgoMetrics's (dba National Testing Network) employee screening products via telephone and ticketing system.Assists department Supervisor in the following areas:- built and continue to write all contents of the Customer Support Wiki and Proctor Portal (Knowledgebases)- admin.

Encinitas, California (Northern San Diego County)

Provided telephone technical support to clients both in the office and telecommuting from New York City.Utilized in-house ticketing system to log troubleshooting procedures for business customer VOIP (Voice Over IP telephony) technical issues from equipment, customer network, and plant.Assisted in building the company in-house wiki and customer-facing.

Greater San Diego Area

Over nine years, worked at both the Copley Call Center in San Diego, California and the Crossways Call Center in Hampton Roads, Virginia.Resolved escalated, from Tier 1 and then Tier 2, residential cable modem, video and telephony connectivity and quality issues beginning at the plant and ending at the user’s equipment.Covered for the Technical Operations.

Scranton, Pennsylvania Area

Acting-Supervisor for the PowerLink (Internet) department in the absence of our supervisor.Member of the team that was responsible for building and maintaining the VertoNET.com Cable Internet non-docsis network and plant now known as Comcast High Speed Internet.Diagnosed customer connectivity issues beginning at the cable plant to the customer’s computer.

Scranton, Pennsylvania Area

Hosted a live radio show called RaveON! that combined the music from urban clubs, computers, and cyberpunk culture and co-anchored 1/2 hour radio news.