Melissa Heffernan Email & Phone Number

Upper James St.

Fundraising and Community Service

Hamilton, Ancaster, Burlington, Stoney Creek, Brantford

· Establish and maintain a new client base· Develop effective business and marketing plans· Professional Selling and Negotiating skills· Create opportunities to make new sales and win new clients· Blogging about the Hamilton Real Estate Market

*Assisted in building a client base by approaching various real estate agencies, settingup appointments with the broker and discussing the opportunities available through ourservices*Negotiating and selling services to clients*Branding, photography, design and production of print, video and online promotions forrealtors, designers, and developers

Hotel opening (conversion from one brand to another)* Developed effective marketing plans* Coached and developed staff to achieve targets in sales and service* Trained 30 associates on new menu and brand standards* Trained management on payroll, employee relations, and training systems* Designed and implemented requisition systems

Control and analyze cost, breakage and quality support provided to outlets, banquetsand other areas* Participation in the preparation of the annual stewarding operating budget whichsupports the overall objectives of the Food & Beverage Department* Manage the stewarding function in all kitchen areas to promote overall cleanliness,sanitation and compliance.

Co-coordinating staffing requirements and staff briefingsLiaising with clients to ascertain their precise event requirementsControl and analyze cost, breakage and quality support provided to outlets, banquets and other areasParticipation in the preparation of the annual stewarding operating budget which supports the overall objectives of the Food and.

- Maintain relationships with established Hyatt clients and Meeting Planners- Completed professional selling and negotiations training- Create opportunities to make new sales and win new customers- Support the Sales Department and meet a monthly quota

Bachelor Degree, Business Administration

Activities and Societies: Graduated with Honors Two Year Diploma in Hotel and Restaurant Management Niagara College of Applied Arts and.

Post Graduate Diploma; Diploma, Hotel Management Systems; Hotel And Restaurant Management

Real Estate License, Real Estate Development