Melissa Heim Email & Phone Number

Fairfax, Virginia, United States

Fairfax, Virginia, United States

Connect. Inform. Celebrate. We help industry and government executives build trusted relationships over the course of their entire career.Networking​Support over 175 companies, including 575 individual memberships, resulting in frequent teaming opportunities and customer introductions.Leadership Councils​Host over 150 roundtables each year through.

Fairfax, Virginia, United States

• Shepherd new customers through the entirety of the onboarding process, providing personalized guidance and white-glove service throughout the full customer lifecycle.
• Convert customer-provided data into Aravenda with advanced use of Excel including vlookups, pivot tables, and macros; perform data cleansing and transformation of data to fit templates for upload into the Aravenda.
• Garner an understanding of new clients’ business needs and conduct personalized training to align with their priorities, while imparting a complete understanding of the scope of available software functionality and.
• Manage a portfolio of 100+ existing customers, serving as a product expert and providing ongoing support to ensure existing customers stay informed of software updates and receive training as new features roll out.
• Liaise with the Tech Team to provide customer feedback and suggestions for UI and UX improvements
• Create written- and video-format user manual documentation; document step-by-step processes to provide a self-service option for customers and ensure documentation is uploaded to the customer Knowledge Base

Arlington, VA

• Oversaw daily operations of Room to Run Dog Care (a subsidiary of Heim, LLC), including:
• Client retention for portfolio of 50+ customers
• Maintain an updated website to engage and inform potential new clients
• Scheduling and calendar management, confirm accurate and timely payments via website vendor
• Marketing and advertising via existing customer reviews, word-of-mouth networking

Arlington, VA

• Provided global sales operations support to the Middle Market group by developing and deploying analytical techniques to identify high-growth opportunities in addition to providing customer segmentation and targeting.
• Creation and management of user-friendly dashboards to drive key initiatives through to completion, while guiding Sales and Account Management teams in tracking performance against metrics and enabling team in.
• Team with line management and internal business partners to provide insight through in-depth segment data analysis and identification of performance trends and forecasts for strategic planning
• Serve as an applications (Salesforce CRM, EDW, Excel) "super-user" to support data requests, root-cause problems, and ensure efficiency and productivity of ~200-person team; leadership of regular training sessions on.
• Design and implementation of internal campaigns to drive team engagement and improve upon individual metrics, ultimately leading to increased revenue for the firm
• Management and development of Business Operations Coordinator role

Arlington, VA

• Provided onsite communication, programmatic, and financial support to multiple government clients at the Defense Advanced Research Projects Agency (DARPA), serving as financial and administrative coordinator of 47.
• Compiled and processed all financial documentation in order to create ARPA Orders and Program Approval Documents using Department of Defense financial systems, including Monitor, Findex, Momentum, and Defense Agencies.
• Monitored and updated budgets for a Program Manager by staying abreast of the commitment and obligation status, making adjustments after contract negotiations, and providing updates to management
• Managed the solicitation and source selection process including compilation and editing of Broad Agency Announcements (BAAs), proposal submission and selection, and coordination of review meetings
• Tracked program milestones and status reports with the Contracting Officer
• Organization and planning of on- and off-site program review meetings including management of registration websites, preparation of meeting materials, procession of security clearances, and on-site registration and.

Arlington, VA

• Responsible for performing, developing, and implementing trade support functionality, including counterparty credit review, assurance of adherence to internal company policies and procedures, exposure and collateral.
• In-depth credit reviews of prospective new counterparties, including research of historic and projected company performance and calculation and analysis of financial ratios and total potential exposure
• Continual credit and performance monitoring of existing counterparties
• Assisting in the management of collateral requirements including the issuance of new letters of credit and amendments to existing letters of credit
• Monthly closing/settlement process for commodity and currency transactions
• Procession of trade confirmations and preparation of settlement reports

Arlington, VA

• Supported Vice President of Global Risk & Commodities, along with their four direct reports and a team of approximately 20 people. Responsibilities included:
• Review and procession of daily trade confirmation tickets in Citrix/ZaiNet
• Invoice procession – receipt, review, and retrieval of necessary approvals; processing for payment through SAP system
• Review and approval of contractor time sheets and expenses
• Records maintenance/management
• Daily commodity market activity reporting

Arlington, VA

• Processed semiannual FAS 52 Functional Currency and Intercompany Loan certification for compliance with Sarbanes Oxley testing; completed project according to initial timeline. Responsibilities included:
• Interaction with managers and directors to acquire necessary information
• Review of each business submission (approximately 1,000 entities)
• Organization and compilation of information into a consolidated database (extensive use of Microsoft Excel)
• High- and low-level review of collected information
• Reconciliation of multiple databases