Melissa Heim Email & Phone Number

Fairfax, Virginia, United States

Fairfax, Virginia, United States

Connect. Inform. Celebrate. We help industry and government executives build trusted relationships over the course of their entire career.Networking​Support over 175 companies, including 575 individual memberships, resulting in frequent teaming opportunities and customer introductions.Leadership Councils​Host over 150 roundtables each year through mission-specific councils with senior-level government officials and industry leaders to identify new markets and learn about the competition.Media Platform​Publish daily and weekly coverage for the local executive business community with over 20,000 readers, including top entrepreneurs, executives and thought leaders.​

Fairfax, Virginia, United States

Shepherd new customers through the entirety of the onboarding process, providing personalized guidance and white-glove service throughout the full customer lifecycle. ● Convert customer-provided data into Aravenda with advanced use of Excel including vlookups, pivot tables, and macros; perform data cleansing and transformation of data to fit templates for upload into the Aravenda environment; work in tandem with Development Team to load formatted data in a timely manner ● Garner an understanding of new clients’ business needs and conduct personalized training to align with their priorities, while imparting a complete understanding of the scope of available software functionality and features ● Manage a portfolio of 100+ existing customers, serving as a product expert and providing ongoing support to ensure existing customers stay informed of software updates and receive training as new features roll out; maintain an agile engagement loop to connect with less-active customers and encourage reengagement ● Liaise with the Tech Team to provide customer feedback and suggestions for UI and UX improvements ● Create written- and video-format user manual documentation; document step-by-step processes to provide a self-service option for customers and ensure documentation is uploaded to the customer Knowledge Base ● Maintain updated Zoho CRM records to document customer priorities and software usage data ● Research potential channel partnerships with other software companies

Arlington, Va

Oversaw daily operations of Room to Run Dog Care (a subsidiary of Heim, LLC), including: ● Client retention for portfolio of 50+ customers ● Maintain an updated website to engage and inform potential new clients ● Scheduling and calendar management, confirm accurate and timely payments via website vendor ● Marketing and advertising via existing customer reviews, word-of-mouth networking

Arlington, Va

Provided global sales operations support to the Middle Market group by developing and deploying analytical techniques to identify high-growth opportunities in addition to providing customer segmentation and targeting models to executive leadership. Maintained an accurate perspective and understanding of market challenges and opportunities the salesforce faces, while supporting significant program- and firm-wide growth strategies. Specific responsibilities included: ● Creation and management of user-friendly dashboards to drive key initiatives through to completion, while guiding Sales and Account Management teams in tracking performance against metrics and enabling team in achieving quarterly and annual revenue goals (Advanced Excel knowledge); territory segmentation and planning for Account Management team ● Team with line management and internal business partners to provide insight through in-depth segment data analysis and identification of performance trends and forecasts for strategic planning ● Serve as an applications (Salesforce CRM, EDW, Excel) "super-user" to support data requests, root-cause problems, and ensure efficiency and productivity of ~200-person team; leadership of regular training sessions on how to best utilize available business intelligence tools ● Design and implementation of internal campaigns to drive team engagement and improve upon individual metrics, ultimately leading to increased revenue for the firm ● Management and development of Business Operations Coordinator role

Arlington, Va

Provided onsite communication, programmatic, and financial support to multiple government clients at the Defense Advanced Research Projects Agency (DARPA), serving as financial and administrative coordinator of 47 contracts, while managing over $60 million in program budgets. ● Compiled and processed all financial documentation in order to create ARPA Orders and Program Approval Documents using Department of Defense financial systems, including Monitor, Findex, Momentum, and Defense Agencies Initiative (DAI) ● Monitored and updated budgets for a Program Manager by staying abreast of the commitment and obligation status, making adjustments after contract negotiations, and providing updates to management ● Managed the solicitation and source selection process including compilation and editing of Broad Agency Announcements (BAAs), proposal submission and selection, and coordination of review meetings ● Tracked program milestones and status reports with the Contracting Officer ● Organization and planning of on- and off-site program review meetings including management of registration websites, preparation of meeting materials, procession of security clearances, and on-site registration and support

Arlington, Va

Responsible for performing, developing, and implementing trade support functionality, including counterparty credit review, assurance of adherence to internal company policies and procedures, exposure and collateral management reporting, assisting in the development and implementation of process controls, internal and external audit management, invoicing, settlement, and compliance management. Responsibilities included: ● In-depth credit reviews of prospective new counterparties, including research of historic and projected company performance and calculation and analysis of financial ratios and total potential exposure ● Continual credit and performance monitoring of existing counterparties ● Assisting in the management of collateral requirements including the issuance of new letters of credit and amendments to existing letters of credit ● Monthly closing/settlement process for commodity and currency transactions ● Procession of trade confirmations and preparation of settlement reports ● Preparation of daily credit exposure and margin reports ● Running standardized reports regarding counterparty exposures, hedge positions, and generation performance and forecast ● Active involvement in the design and implementation of an internal software system for tracking, analyzing, and reporting on fuel-source purchasing and utilization ● Managing various interface and data requests from internal and external auditors ● Extensive use of: Aligne, ZaiNet, Crystal Reports, Crystal Xcelsius, Microsoft Access, Microsoft Excel, Microsoft PowerPoint, Microsoft Word

Arlington, Va

Supported Vice President of Global Risk & Commodities, along with their four direct reports and a team of approximately 20 people. Responsibilities included: ● Review and procession of daily trade confirmation tickets in Citrix/ZaiNet ● Invoice procession – receipt, review, and retrieval of necessary approvals; processing for payment through SAP system ● Review and approval of contractor time sheets and expenses ● Records maintenance/management ● Daily commodity market activity reporting ● On- and off-site meeting planning ● International travel arrangements for VP and direct reports ● Calendar management for VP and direct reports ● Compilation and review of expense reports for VP and direct reports ● Interaction with IT to bring technology assistance to all department members ● Various projects as needed (e.g. staffing management, creation of organizational charts, maintenance of seating charts)

Arlington, Va

Processed semiannual FAS 52 Functional Currency and Intercompany Loan certification for compliance with Sarbanes Oxley testing; completed project according to initial timeline. Responsibilities included: ● Interaction with managers and directors to acquire necessary information ● Review of each business submission (approximately 1,000 entities) ● Organization and compilation of information into a consolidated database (extensive use of Microsoft Excel) ● High- and low-level review of collected information ● Reconciliation of multiple databases ● Supervision and management of unresolved issues within database ● Collection and organization of supporting documentation ● Written process documentation