Melissa Hennon Email & Phone Number

Boyers, Pennsylvania, United States

Arctic Slope as of 08/2020 due to contract change; previously NT Concepts 01/2017-07/2020Analyze national background investigation cases to identify issues that may cause one to question the suitability of a subject to be granted a security clearance or position of trust.Document issues and schedule or update interviews as needed. Be cognizant of, and adopt, changes to procedures in order to maintain quality and timeliness of work.

New Castle, Pennsylvania, United States

Provided in-home care for my parents, now deceased.

Warrendale, Pa 15086

Created custom database queries and reports as requested by upper management.Ensured that customer data was released only in accordance with business policies.Streamlined procedures, automating or reducing time required to complete tasks.Replied to management requests for data and ensured that data meets accuracy and validity standards.Published daily reports on Key Performance Indicators and Employee Behaviors.Assisted staff in developing spreadsheets that incorporated… Show more Created custom database queries and reports as requested by upper management.Ensured that customer data was released only in accordance with business policies.Streamlined procedures, automating or reducing time required to complete tasks.Replied to management requests for data and ensured that data meets accuracy and validity standards.Published daily reports on Key Performance Indicators and Employee Behaviors.Assisted staff in developing spreadsheets that incorporated advanced functions. Show less

Warrendale, Pa 15086

Primary customer service contact and direct support to National Strategic Accounts.Subject matter expert on billing and reporting.Created and delivered training modules to the Midwest Area Business Support leadership, liaisons and coordinators.Acted in a leadership role, mentoring less experienced team members. Created the SQL that was adopted by corporate for tracking and reporting the use of Early Termination Fee Waivers, resulting in six figure annual savings for Verizon… Show more Primary customer service contact and direct support to National Strategic Accounts.Subject matter expert on billing and reporting.Created and delivered training modules to the Midwest Area Business Support leadership, liaisons and coordinators.Acted in a leadership role, mentoring less experienced team members. Created the SQL that was adopted by corporate for tracking and reporting the use of Early Termination Fee Waivers, resulting in six figure annual savings for Verizon Wireless.User Acceptance Tested tools and reports for Business Support Center Operations.Recognized at the 2008 and 2009 Kick Offs; Top Performing Midwest Area Liaison at 2010 Kick Off. Participated in Quarterly Business Review Presentations.Selected to join several specialized teams: Process Improvement Team, Liaison Best Practices Team, Liaison Performance Agreement Team, MyBiz/VEC Core Team, MyBiz/VEC Experience Team. Show less

Cranberry Twp, Pa 16066

Provided phone and email customer service and orders for Midwest National Accounts.Price Plan Analysis Lead; developed process and trained other coordinators.Completed troubleshooting and resolved issues surrounding all facets of provisioning, order status, pricing, delivery, activations, etc

Cranberry Twp, Pa 16066

Logged, processed and tracked service and equipment requests for corporate customers.Created and maintained profiles for the business account database.Lead Contact for Pennsylvania Business Discounts/Register Your Line requests.

Cranberry Twp, Pa 16066

Supported the consumer customer service line, handling a wide variety of service, technical and billing inquiries and complaints.

New Castle, Pa 16101

Prepared mass marketing and mailing orders for business customers.Performed extensive data entry and customer service using Word, Excel Access and PowerPoint.

Youngstown, Oh 44503

Prepared production and statistical reports for the corporate office. Responsible for employee training, development and discipline.Ensured center was in compliance with all criteria prior to audits concerning HIPPA and other US and German governmental requirements. Lead contact during audit inspections.Implemented and evaluated the effectiveness of promotional programs to increase donor population and donation frequency.Controlled and reconciled center cash flow, approved… Show more Prepared production and statistical reports for the corporate office. Responsible for employee training, development and discipline.Ensured center was in compliance with all criteria prior to audits concerning HIPPA and other US and German governmental requirements. Lead contact during audit inspections.Implemented and evaluated the effectiveness of promotional programs to increase donor population and donation frequency.Controlled and reconciled center cash flow, approved payroll. Show less