Melissa Henricks Email & Phone Number

Coral Gables, Florida, Us

Plano, Tx, Us

Established and successfully met OKRs to boost platform quality, reliability, and scalability, while concurrently decreasing operational costs, improving customer satisfaction, and expanding API/SDK developer ecosystem.Contributed thought leadership through co-authoring and presenting in various forums, on topics ranging from embedded finance / BaaS to fraud prevention best practices, enhancing company reputation in the industry. Recently featured in a widely circulated article highlighting groundbreaking open banking FDX integration with Plaid, Nov. 2023. Transformed product strategic planning, lifecycle management, and roadmap creation, empowering more predictable success in the development and launch of products and features. Creatively leveraged and integrated best-in-class tools like Jira, Smartsheet, and Salesforce with custom built applications to streamline operations without stifling innovation.

Plano, Tx, Us

Led 15 product managers and provided matrixed leadership to scrum teams representing ~$35MM in R&D budget, focusing on increasing P&L of a wide-ranging group of digital banking, AI / ML / data analytics, and digital account opening (DAO) products.Spearheaded the multi year refactor and UX refresh of 400+ iOS and Android native apps onto the Flutter cross platform framework, improving time-to-market for mobile features and leading to all time high app ratings that exceeded all major competitors. Also held positions as Manager, Senior Manager, and Director of Product Management during this timeframe.

Plano, Tx, Us

Managed cross-functional platform and API development teams, aligning work with strategic goals and optimizing resource allocation.Championed the transition to microservices architecture, fostering continuous improvement and organizational change.Also held the position of Technical Product Manager during this timeframe.

Basking Ridge, Nj, Us

Developed integration strategies for large contracts; recognized for exceptional performance.Served as product owner for global Configuration Management Database (CMDB) systems, employing agile methodologies to prioritize and execute stakeholder requirements.

Richardson, Tx, Us

Spearheaded the development and launch of comprehensive training and certification programs for employees, partners, and client administrators, enhancing organizational capabilities and leading to positive business outcomes.Oversaw end-to-end commercial lending system implementation processes, ensuring seamless client rollouts through structured methodologies and leading a specialized team to create differentiated solutions for clients through low code / no code frameworks. Established and managed the Project Management Office (PMO), introducing consistent and repeatable processes and innovative customer segmentation strategies to improve project and service outcomes.

Richardson, Tx, Us

Led process improvements, transitioning the company to a software product-focused model, enhancing operational efficiency, and overseeing the release management of a configurable commercial lending system used by several of the top banks in the U.S.Developed application architecture, ensuring configurability at an enterprise scale and initiating the transition to a modern web-based Ajax open source framework.Also served in Programmer and Technical Architect roles during this time.

Houston, Texas, Us

Java programmer for GM Canada inventory system and consumer websites.COBOL programmer for Bank One Texas/Louisiana deposit systems.

Washington, District Of Columbia, Us

Intern for the Director of Presidential Correspondence