• Led, coached and developed leaders over Human Resources functions (Talent Acquisition, Training, Employee Relations, Procurement and Reception).• Established, implemented and communicated strategic direction of Human Resources team.• Collaborated with executive team to develop and meet company goals while providing guidance on projects and department focus.• Identified, recommended and implemented new processes, technologies and systems to improve and streamline efficiencies.

• Led team of 3 Recruiters supporting all corporate hiring needs for 250 employee organization.• Successfully pivoted Corporate Recruiting team to become healthcare provider sourcers during thepandemic by developing unique sourcing strategies using google chrome extension sourcing tools.• Trained entire healthcare Recruiting staff(75+) on utilizing unique sourcing tools such as LinkedInRecruiter, LinkedIn Sales Navigator and google chrome extensions to generate new leads.• Won Innovator of the Quarter award in Q2 2020. Nominated by multiple team members across various departments and business units. Also nominated for Innovator of the Quarter Q3 2020.• Created Talent Acquisition dashboard within Google Data Studio to show real time recruiting progress.• Took on procurement function after proving ability to lead Talent Acquisition, negotiate contracts and streamline processes.• Organized vendor partnerships by documenting current contracts, analyzing ROI and eliminating unproductive resources. Eliminated monthly job board spend by 20% while maintaining adequate support for provider hiring needs.• Analyzed mass email practices and established best practices and AB testing to ensure positive candidate experience and maximum ROI.• Created and implemented candidate slate strategy to ensure consistent, fair and diverse candidate consideration. Monitored for candidate elimination trends and concerns.

• Built and led a team of 12 Warehouse Recruiters and Recruiting Managers supporting North American warehouses employing 500+ per site.• Established direct hire recruiting strategy resulting in reducing agency usage by 58% in 6 monthsand established direct hire seasonal worker strategy.• Directed buildout of an in-house recruiting team dashboard (using google data studio) to establish a centralized location for recruiting updates and eliminating manual reporting from multiple teams.• Built strong partnerships with Warehouse Leadership that historically preferred temp recruitingsupport and shifted to direct hire strategy saving ~$1million in agency spend.• Consulted with operations leadership to strategize aggressive sourcing and recruiting strategies for direct and temporary staffing needs during peak and non-peak seasons.• Implemented key recruiting process improvements to better support stakeholders, improvecandidate experience and decrease time to fill.• Leveraged data to make educated decisions on improving recruiting best practices, established recruiter metrics and setting stakeholder expectations.• Consulted as SME on multiple initiatives to include implementation of ATS, volume recruiting processimprovements and background/drug test process efficiencies.

• Led 4 Corporate Recruiters and Recruiting Social Media Specialist.• Oversaw the development and implementation of employment marketing approaches to attract andengage key talent, and market RAC to a diverse population.• Directed HR vendor relationships ensuring positive relationships are maintained throughcollaboration, consultation, and effective negotiations, to drive optimal results to meet businessobjectives.• Partnered with HR Directors to develop metrics and tracking mechanisms, service level agreements and other planning and measurement tools to build accountability and measure results, impact and cost-effectiveness of the field recruiters (~35 Recruiters and Sourcers).• Developed and expanded aggressive recruiting strategies to drive pipeline efforts for hard to fillpositions in the Field and Corporate Office.• Performed ongoing vendor assessment to drive improvements where necessary and evaluate thecapabilities of each vendor on an annual basis.

• Led and developed corporate recruitment team of 7 Recruiters.• Consulted with corporate functional business leaders to strategize aggressive sourcing and selection strategies for both public and confidential talent acquisition needs.• Directed contingent labor recruitment vendor relationships and established vendor wide KPIs toevaluate annual performance productivity.• Consulted as SME on multiple initiatives to include implementation of HireVue AI video interviewplatform and Smashfly CRM platform, ATS (Taleo) process improvements, candidate experienceevaluation, employment branding and led program to provide franchisees with recruiting support.• Coordinated and led advanced sourcing and talent acquisition vendor implementations to provideaggressive recruiting strategies and enhance candidate experience.• Served as HR leader supporting M&A transactions for all lines of business.

• Managed Recruiters supporting multiple lines of retail businesses within mid-west and Canada.• Created and implemented programs to increase coworker retention and control and reduce coworker turnover.• Provided consultation, guidance and training to field management regarding employment practices and related issues such as diversity, coworker counseling, separation processes, promotion processes and coworker development. • Led monthly workforce planning sessions with field leadership to identify performance management concerns and develop performance improvement plans and their progress. • Partnered with the Legal Department and represented Rent-A-Center Human Resources during EEOC hearings. • Led HR support of acquisitions and divestitures on an international scale affecting multiple lines of business.• Facilitated multiple group development sessions using DiSC assessment tool. • Assisted with initiatives supporting pilots for part time labor, compensation bands and bonus programs.

• Project Manager for multiple HR projects to include interactive background process implementation, assessment validation, ATS upgrade testing, job description validation.• Oversaw relationship of background and drug test vendor to include troubleshooting issues,upgrading packages, implementing adjudication model improvements.

• Conducted prompt, fair, fact-based and objective investigations that minimize disruption in the workplace and provide divisional HR leadership with the necessary information to make informed decisions.• Facilitated resolution of workplace concerns, assist with developing and interpreting policy, and provide consultation and recommendations as it relates to Employee Relations issues.• Identified divisional employee relations trends, training opportunities, opportunities for improvement, etc.