Melissa Hondzinski Email & Phone Number

Boston, Ma, Us

North Andover, Ma, Us

New Hampshire, United States

Northshore Mall, Peabody, Ma

Somerville, Ma

• Represented the New England District in the RAMP Program (rapid accelerated management program), to improve customer engagement culture in the factory stores. Created and implemented a new process that supported the improvement of OSAT scores. Which resulted in a decrease of consumer complaints by 98% within one year.• Review refined and implemented change processes which resulted in setting up regular cadences to improve overall service levels. • Managing sales floor leaders to ensure consumer experience and brand standards are always upheld. • Stewardship of the Nike Community Ambassador Program for Somerville Inner City School volunteering to get kids moving and developing an active lifestyle.• Coordinated and executed all business aspects for Boston Red Sox World Series pop up shop during the 2018 World Series. • Lead a team through multiple re-model store launches. • Project managed a team from corporate and developed merchandising strategies to launch new product lines like Kyrie, Nike Adapt BB at Nike Boston. • Conducted and supervised COVID-19 training as per city, state, and federal guidelines at store level and district level.• Developed and managed resource schedules to ensure sufficient staff availability for optimal operations.

Somerville, Massachusetts

• Delivered outstanding customer experiences through ongoing training while motivating associates through recognition and utilizing SMART goals and consistent feedback and development.• Utilized customer feedback to evolve our customer experiences in providing brand loyalty in our store environment.• Trained store managers, assistant managers, stock supervisors, key holders and sales associates in the vision and purpose of our business through their role responsibilities while positively impacting the customer experience and brand loyalty.• Implemented brand standards and operating standards to exceed expectations with supporting brand identity.• Monitored, analyzed, and implemented daily replenishment systems with merchandise placement and movement for driving sales venue.• Built effective schedules to ensures the highest level of customer experience in store.• Coordinated effective semi-annual physical inventories, district resource for managers within market.

Peabody, Massachusetts, United States

Coordinated treatment plans for patients including insurance coverage and payment options. Worked with the physicians and patient to ensure completion of prescribed treatment plans as well as follow up touch bases with patient during subsequent visits to review completed treatment and schedule future appointments. Addressed patient satisfaction communication with timely responses for identifying and resolving opportunities within the business. Applied, monitored, and maintained all federal, state and town licenses and permits. Ensured all building, facility and physician permits and licenses were current to federal regulation. Legal liaison between the Board of Registration and physicians. Ensured office was OSHA and HIPPA compliant and educated all staff on updates with ADA and medical guidelines. Completed medical releases, health risk assessments, and coordinated testing for medically compromised patients. District resource for training new hires; responsibilities included all required safety protocols as well as the Aspen Dental business model. Scheduled, coordinated, and maintained office cleanliness including equipment maintenance.

Drove sales results in the store with ongoing training and motivating associates through recognition and developmental feedback. Implemented brand standards and operating standards for exceeding expectations with supporting brand consistency. Facilitated staff recruiting, interviewing and training of sales associates, assistant managers, stock supervisors, key holders and managers. Implemented exemplary customer service focusing on fostering an environment that was friendly, helpful, and knowledgeable.

Burlington, Massachusetts, United States

District trainer for all new managers, responsible for on-boarding, training and implementing the Lucky selling culture. District point person for all new stores planning and new builds. Oversaw general contractors, as a field person for the company. Oversaw new build from start to finish; fixtures, hardware, computers, registers, supplies, lighting, phones, merchandise drop ships and floor sets. Hired, Motivated and coached all staff members district wide and at store level and corporate level. Highest comp. volume store in the Boston/Buffalo district. Responsible for successfully managing all aspects of a LUCKY store and achieving sales plans.Role Model for the store team and the expert on company culture, store operations, policies and procedures and management and sales skills.Responsible for recruiting staff to meet the availability needs of the business.Managed controllable expenses to meet company guidelines.Ensured Loss Prevention awareness; conduct financial audits and inventories to protect the store from internal and external shortage.Managed store scheduling and payroll to achieve sales and payroll goals.People plan on an on-going basis to encourage internal promotions.Supported directives from visual merchandising, training department, marketing group and buying group to ensure that information is properly communicated and directives are properly executed to meet the needs of the business. 2 Million dollar working client book-Also oversaw staffs as well as district in cliental program.

Responsibilities included:• Nominated and received an INTEGRITY AWARD for the Boston district. • Implemented exemplary customer service focusing on fostering an environment that is friendly, helpful, knowledgeable and quick. • Planned and forecasted business plan/payroll. • Drove sales results in the store with ongoing training and motivating associates through recognition and constant feedback.• Ensured the store delivered a superior customer experience; addresses customer complaints; coached assistant managers, stock supervisors, key holders and sales associates in addressing difficult customer issues.• Implemented brand standards and operating standards met or exceeded expectations to support brand consistency. • Implemented store credit card totals on daily, weekly, and monthly basis; motivated other stores to achieve their goals within the district. • Participated in staff recruiting, interviewing and training of sales associates, assistant managers, stock supervisors, key holders and sales associates.• Trained and developed shipment team to insure they were executing their UPH (units per hour) and implementing standards in the stockroom and on the sales floor. • Mapped, rolled-out new flows, through planning, communication, and on going training. • Monitored, analyzed and implemented daily replenishment systems and merchandise placement and movement. • Facilitated markdowns to insure 100% accuracy on the sales floor and in the stockroom; this also included moving merchandise to insure proper points of sale and placement.

Responsibilities included: • Maintained branch membership files and answered phones. • Ensured the accuracy and entry of membership data, bank and updated all files in the computer system.• Entered bank drafts and upgrades/downgrades (Monthly draft of $130K+).• Served as a member on the Special Events Committee for planning, organizing, and implementing community activities.• Volunteered for special events and fundraisers to raise money for ROFY (Reach Out For Youth Programs).• Served as a lead teacher for children aged 4 to 13 years old in the Special Interest Department.• Coordinated the Prime Time Family Program which ran five nights a week. The program encompassed swimming, mat room, gym, outdoor activities; science based curriculum as well as cooking in the kitchen. • Responsible for creating lesson plans as well as developing social and listening skills.• Trained and supervised staff members, high school employees and YMCA volunteers. • Worked as a preschool teacher and co- lead teacher of preschoolers and kindergarten children for after school programs both onsite and offsite.

Responsibilities included:• Facilitated operations, manufacturing, and customer service functions for call center, retail operations and warehouses.• Established detailed budgeting process, formal business plan, management reporting systems, and cash flow forecasting.• Forecasted, monitored and analyzed sell-through trends of retail stores and Internet.• Regulated and maintained inventory qualities and purchasing. • Facilitated day-to-day operations of corporate office and two retail stores, including phones, catalog orders, customer service, data entry, proper payment of bills, etc.• Developed and implemented effective company policies.• Managed fulfillment center, which included the staff, inventory, and shipments of products to retail locations, as well as catalog customers.• Served as co-leader of Research and Development and Quality Control. • Solicited new vendors and maintained relationships with current vendors. • Facilitated liquation of old, overstocked and second-quality goods to outside sources. • Buyer for two retail locations, warehouse, and website.• Merchandiser for retail locations as well as store layouts.• Instrumental in developing and maintaining the Mia Bambini website. • Ordered and stocked all raw materials for production, (i.e., hang tags, labels, and hangers/all plastics, etc.).• Key decision-maker of developing promotions and signage for retail stores and Internet. • Ensured mailers were mailed to the right geographical locations. • Coordinated every aspect of several Special Event/Blowout Sales, generating up to $1+ million plus dollars per sale.

Responsibilities included:• Served as a client liaison at a senior executive level.• In charge of orienting new employees (time sheets, reporting schedules, contracts, RFPs, and service agreements).• Traced and managed candidates in ACT, a set of three associated databases.• Generated TSAs (Technical Services Agreements), RFPs and bids. • Generated TN Work Permits and Visa’s for international clients. • Coordinated meetings, monthly invoicing, maintenance of professional staff’s bi-weekly time sheet analysis, and expense reports, sundry account and special events. • Coordinated all travel arrangements for out of town contractors and executives.• Managed Aging report (Accounts Payable and Receivable) and collection from debtors. • Served as an HR assistant for 401K, dental and health insurance, as well as Cobra inquiries.

Responsibilities included:• Facilitated all aspects of the fulfillment center that included merchandise for QVC and MSN. • Oversaw all new store openings and closings. • Managed Accounts Payable and Receivable.• Coordinated and organized warehouse for greater efficiency.• Monitored Inventory Control and well as Loss Prevention. • Received (via phone and fax/email) and filled catalog orders.• Coordinated and monitored product shipment.• Administered confidential mandatory readings and testing to all employees.• Scheduled deliveries for retail customers as well as large company sales, and vendors.• Scheduled and arranged domestic and international shipments. • Facilitated fiscal counts of inventory and product.

Responsibilities included:• Won Top Peer Evaluation award.• Managed the RA (Return Authorization) division and supervised 10 associates.• Oversaw and coordinated the acquisition and return of merchandise to major distributors and vendors for more than 70 active accounts. • Ensured proper credit was applied to accounts and vendors.• Dealt with chargeback’s, refusals and unauthorized returns from the customers and manufactures. • Coordinated and monitored all new store openings from product shipment, lighting, hardware fixtures, phones, registers, computers and furniture. • Scheduled and arranged domestic and international shipments.• Part of the Research & Development team of new and carry over product lines.• Managed ordering and stocking raw materials for production (i.e., tags, hang tags, zippers, buttons, and rivets).• Implemented a program called You Can’t Wear Me Out to help insure brand loyalty.