Melissa Hondzinski Email & Phone Number

North Andover, MA, US

New Hampshire, United States

Northshore Mall, Peabody, MA

Somerville, MA

• Represented the New England District in the RAMP Program (rapid accelerated management program), to improve customer engagement culture in the factory stores. Created and implemented a new process that supported the.
• Review refined and implemented change processes which resulted in setting up regular cadences to improve overall service levels.
• Managing sales floor leaders to ensure consumer experience and brand standards are always upheld.
• Stewardship of the Nike Community Ambassador Program for Somerville Inner City School volunteering to get kids moving and developing an active lifestyle.
• Coordinated and executed all business aspects for Boston Red Sox World Series pop up shop during the 2018 World Series.
• Lead a team through multiple re-model store launches.

Somerville, Massachusetts

• Delivered outstanding customer experiences through ongoing training while motivating associates through recognition and utilizing SMART goals and consistent feedback and development.
• Utilized customer feedback to evolve our customer experiences in providing brand loyalty in our store environment.
• Trained store managers, assistant managers, stock supervisors, key holders and sales associates in the vision and purpose of our business through their role responsibilities while positively impacting the customer.
• Implemented brand standards and operating standards to exceed expectations with supporting brand identity.
• Monitored, analyzed, and implemented daily replenishment systems with merchandise placement and movement for driving sales venue.
• Built effective schedules to ensures the highest level of customer experience in store.

Peabody, Massachusetts, United States

Coordinated treatment plans for patients including insurance coverage and payment options. Worked with the physicians and patient to ensure completion of prescribed treatment plans as well as follow up touch bases with patient during subsequent visits to review completed treatment and schedule future appointments. Addressed patient satisfaction.

Drove sales results in the store with ongoing training and motivating associates through recognition and developmental feedback. Implemented brand standards and operating standards for exceeding expectations with supporting brand consistency. Facilitated staff recruiting, interviewing and training of sales associates, assistant managers, stock supervisors.

Burlington, Massachusetts, United States

District trainer for all new managers, responsible for on-boarding, training and implementing the Lucky selling culture. District point person for all new stores planning and new builds. Oversaw general contractors, as a field person for the company. Oversaw new build from start to finish; fixtures, hardware, computers, registers, supplies, lighting.

• Responsibilities included:
• Nominated and received an INTEGRITY AWARD for the Boston district.
• Implemented exemplary customer service focusing on fostering an environment that is friendly, helpful, knowledgeable and quick.
• Planned and forecasted business plan/payroll.
• Drove sales results in the store with ongoing training and motivating associates through recognition and constant feedback.
• Ensured the store delivered a superior customer experience; addresses customer complaints; coached assistant managers, stock supervisors, key holders and sales associates in addressing difficult customer issues.

• Responsibilities included:
• Maintained branch membership files and answered phones.
• Ensured the accuracy and entry of membership data, bank and updated all files in the computer system.
• Entered bank drafts and upgrades/downgrades (Monthly draft of $130K+).
• Served as a member on the Special Events Committee for planning, organizing, and implementing community activities.
• Volunteered for special events and fundraisers to raise money for ROFY (Reach Out For Youth Programs).

• Responsibilities included:
• Facilitated operations, manufacturing, and customer service functions for call center, retail operations and warehouses.
• Established detailed budgeting process, formal business plan, management reporting systems, and cash flow forecasting.
• Forecasted, monitored and analyzed sell-through trends of retail stores and Internet.
• Regulated and maintained inventory qualities and purchasing.
• Facilitated day-to-day operations of corporate office and two retail stores, including phones, catalog orders, customer service, data entry, proper payment of bills, etc.

• Responsibilities included:
• Served as a client liaison at a senior executive level.
• In charge of orienting new employees (time sheets, reporting schedules, contracts, RFPs, and service agreements).
• Traced and managed candidates in ACT, a set of three associated databases.
• Generated TSAs (Technical Services Agreements), RFPs and bids.
• Generated TN Work Permits and Visa’s for international clients.

• Responsibilities included:
• Facilitated all aspects of the fulfillment center that included merchandise for QVC and MSN.
• Oversaw all new store openings and closings.
• Managed Accounts Payable and Receivable.
• Coordinated and organized warehouse for greater efficiency.
• Monitored Inventory Control and well as Loss Prevention.

• Responsibilities included:
• Won Top Peer Evaluation award.
• Managed the RA (Return Authorization) division and supervised 10 associates.
• Oversaw and coordinated the acquisition and return of merchandise to major distributors and vendors for more than 70 active accounts.
• Ensured proper credit was applied to accounts and vendors.
• Dealt with chargeback’s, refusals and unauthorized returns from the customers and manufactures.