Melissa Houlemarde Email & Phone Number

In addition to my tasks as an Order Operations Specialist, as a Senior member of the team I also perform the following tasks: - Provides leadership and guidance to the Order Operations team by being the point person for questions that arise around the provisioning and contract review process. - Creates and maintains price books for new and existing products in Zuora. - Reviews new and existing key enterprise accounts to ensure invoices, pricing, and terms are accurate. - Point of contact for Sales and Sales Operations teams for Quote to Cash related issues impacting the completion of a sale.- Assists in training and onboarding of new team members.

- Reviews and processes over 200 new customer contracts and amendments a month by utilizing Zuora, Salesforce, and DocuSign.- Collaborates with Client Services, Billing, Legal, and Sales teams to manage and resolve over 200 support cases a month to ensure customer accounts are up to date.- Supports the Order Operations management team in various projects to develop and implement sales quoting technology to create alignment between the Sales team’s strategy and provisioning process.- Continuously reviews all Order Operations business processes to improve provisioning workflow and evaluate data needs to maintain stable, efficient, and sustainable processes to support the quote to cash process.- Works with Enterprise Sales and Internal Systems teams on contract structure/alignment as well as data integrity and Salesforce system optimization for automation of key enterprise billing accounts.

La Jolla, Ca

Worked heavily with CRM, Outlook, and the eMoney Advisor application to provide support for the client engagement team to increase client adoption and retention. Followed meticulous documentation protocol, deciphers and processes complex account changes, and utilized extensive knowledge of the product and inter-departmental policies in order to provide efficient solutions to customer inquiries or disputes. Enhanced workflows for newly adopted tasks to improve efficiency across the team. Led training and shadowing program for newly onboarded team members. Collaborated with Training teams to develop both internal and client facing training materials.

La Jolla, Ca

Provided front-line phone and chat support to customers on various topics including tech support, account information, and application assistance. Assisted in training process of new hires. Participated in building interactive training materials via walk-me, to provide additional support for existing customers.

La Jolla, California

Assisted with development of marketing materials, including fliers, graphics, handouts, and posters. Updated the boutique’s website and social media sites, including Twitter, Facebook, and Instagram. Created new and exciting window and store displays and promotional content. Maintained store front and kept track of inventory, including stocking and restocking. Provided customer service via face to face communication and through phone and email.

Greater San Diego Area

Assisted the city of San Diego’s community outreach efforts for the Pure Water program. Supported community events and tours of the Advanced Water Purification Facility, providing setup and breakdown of materials. Conducted post tour/event tasks including analyzing feedback, sending thank you emails, and updating the master contact database. Tracked media coverage and kept all master media databases updated. Developed a target audience database for the program's social media sites. Drafted articles and formatted layouts of Pure News and e-updates. Created an interactive Prezi for the youth outreach program.

Duarte, California

Worked with medical oncologists over the span of three summers. Assisted with various clinical studies by inputting data, organizing paperwork, and mailing packets to individuals. Wrote for Cancergrace.com alongside Dr. Sumanta Pal to relay important breakthroughs in the medical field to the blog's readers. Other responsibilities included answering phones, copying/scanning, labeling, and reorganizing office materials.

Bachelor'S Degree, Communication Studies

Activities and Societies: Kappa Kappa Gamma, Ambassadors Club, Greek Philanthropy Board

Education record