Melissa Jenkins Cooper Email & Phone Number

Cary, NC, US

Raleigh, North Carolina, United States

• Inspire, mentor, and manage a team of Strategy Consultants and Project Managers
• Develop and operationalize an interactive capacity/headcount model, including dynamic inputs for what-if analysis, unlocking the ability to anticipate staffing needs based on sales target attainment.
• Ensure positive client outcomes and satisfaction across Enterprise onboarding and scaled program initiatives.
• Work closely with the Enterprise/Strategic Sales and Customer Success teams to scope, propose, and contract custom Statements of Work.
• Design and launch new Enterprise Onboarding offerings, accelerating Customer adoption and time to value. Within a year, this offering was sold 43 times, accounting for over 20% of all Professional Services sales.
• Curate ongoing Strategic offering roadmap, overseeing ongoing development of new offerings and internal process improvements

Raleigh, North Carolina, United States

• Partnered directly with account executives throughout the sales cycle to position and articulate the value of a right-sized Service engagement that drives a customer to quick value for both C-level and Executive-Buyer.
• Built, collected, and distilled effective product strategies and implementation patterns into reusable proposals and SOW templates, decreasing average turnaround time by 50%.
• Scoped and crafted Statements of Work for customers seeking custom consulting engagements in partnership with Services leadership, developing over 75 SOWs ranging from $5,000 - $300,000 in PS fees.
• Engaged prospects by highlighting the customer journey and onboarding best practices to accelerate the deal cycle and build confidence in the partnership.
• Worked with the Customer Success and Support teams to identify opportunities where Service engagements may improve customer health or deliver tangible value.
• Maintained and developed Professional Services quarterly bookings forecast, building custom reports in Salesforce and Clari to identify sales segment and geographic trends for the Services Leadership team.

Raleigh, North Carolina, United States

• Strategically consult with Enterprise and Mid-Market customers for quick value realization and long-term retention
• Engage in pre-sales activities and scope custom statements of work
• Develop governance framework and workshop series to drive sustainable customer growth
• Partner with, coach, and mentor new and junior consultants
• Collaborate with the broader Pendo organization to develop thought leadership on the subjects of product management, user on-boarding, user retention, etc.

• Enabled strategic partner resources by facilitating internal processes, managing customer expectations, and designing and delivering custom solution workshops
• Led several parallel implementations of SAS Expected Credit Loss solution by providing solution design, project oversight, and product advisory services to partner implementation teams
• Coordinated global delivery teams to standardize and publish critical field collateral including best practices, documentation templates, and project plans
• Supported sales engagements by creating value propositions, performing product demonstrations for customers, and providing solution strategies based on business needs

• Managed project team of 15 global resources to successfully deliver large-scale regulatory reporting implementation for Call Report, HMDA, and CRA financial reporting
• Coordinated team of 5 consultants performing functional content testing producing several white papers
• Taught global workshops to internal and external consultants on the SAS Credit Scoring solution
• Developed Results as a Service (RaaS) product offering and sales collateral for SAS Credit Scoring solution

• Determined value proposition and path to market for mobile parking application
• Made component recommendations to UA parking Services based on cost/benefit analysis
• Analyzed smart textile trends to identify market fit for electrically conductive fabric coating (UA IP)
• Collaborated with local inventor to create business plan and present to board of local investors

Plano, TX

• Generated content for monthly Global Services operations review from employee time entries, sales data, and financial reports
• Created new Professional Services product offering to generate additional sales
• Designed central Global Services website to expedite and standardize monthly reporting process

Tuscaloosa, Alabama Area

Startup Weekends are weekend-long, hands-on competitions where entrepreneurs and aspiring entrepreneurs can find out if startup ideas are viable. On average, half of Startup Weekend’s attendees have technical or design backgrounds, the other half have business backgrounds. As an organizer, I worked to build the coaching and judging teams, recruited.

• Developed automated data visualization models using Excel PowerView for the Business Intelligence team to provide insight into cube processes and performance
• Performed quality assurance on database metadata for use in executive self-service tool
• Transferred articles from old website to new SharePoint team website

Undergraduate teaching assistant to CS 150, an introductory Computer Science course.Hosted weekly help sessions and helped professor during class lectures.

Researched methods of source code search optimization and designed and conducted several experiments to improve the performance of Latent Dirichlet Allocation based feature location.

Developed in-depth business plan for UA intellectual property and presented business plan and marketing strategy to team of judges and community members at the University of Alabama Innovation Day.

Implemented User Interface and Design Flow for Tune tap iPhone application and updated BMX Pocket Pro iPhone application from iOS4 to iOS5.

Master Of Business Administration (M.B.A.), Computer Science

Activities and Societies: National Association of Women MBAs, MBA Association

Bachelor Of Science (Bs), Mathematics And Computer Science

Activities and Societies: ACM, IEEE, Honors College, International Honors Program, Novice Women's Rowing Team Secretary and then President.

Education record