Melissa Jean-Bart Email & Phone Number

Chicago, Illinois, United States

PRINCIPAL RESPONSIBLITIES:SafetyUnderstand and provide leadership to achieve and communicate about safety goals and objectives.Work to remove unsafe conditions or situations from drivers’ routes.Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.Customer ExperienceProvide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.Interact with customers to solve and rectify any issues and improve the overall customer experience.Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company. EfficiencyEstablish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.Lead drivers to exceed productivity goals and expectations for all routes.Create, modify, and improve routes to maximize density and improve efficiency.Execute other operational plans to help achieve or exceed the division’s budgeted goals.Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.

Jacmel, Haiti

In this current role, one of the key responsibilities was to drive programs’ effectiveness and success by directing the development and operationalization of CCH’s Health Care Programs using outreach strategies.Some key accomplishments associated with this role include:• Directed the planning and execution of 6 ongoing campaigns with a budget of $40k by overseeing the design process, creating/building curriculum for current, pilot health awareness campaigns.• Reached up to 30k in the community by identifying local partners and organizations in target rural communities to engage including nonprofits, community-based organizations, elected officials and municipal departments, and elementary schools.

Port-Au-Prince, Haiti

Some of the keys accomplishments in this role:• Averaged $100k in sales annually by monitoring the performance of the sales team by establishing a system of reports and communications involving sales reports and daily sales meetings with 25 staff members.• Increased Customer satisfaction by 93% by offering support to the customer service team in providing a professional and excellent level of customer service with existing and new customers.

Bedford, Massachusetts, United States

Responsible for supporting, guiding, and caring for groups of people living in residential homes.Some keys responsibilities included :• Assisted residents with their daily personal tasks.• Ensured that residents abide by our rules and policies.• Organized and facilitating group activities.• Supervised residents and ensuring their safety.• Provided residents with community resources.• Worked as a team to ensure residents receive the best quality of life possible.• Ensured the performance of specific program policies, procedures and routines.• Updating and maintaining reports on each resident.

Norwood, Massachusetts, United States

● Performed and reviewed complex pension’s calculations.● Entered pension’s data and answered complex enquiries to the required standard using automated and non-automated manual/system processes across a wide range of member events.● Continuously achieved volume and quality targets set by the business Undertake.● Assisted Team Leader and Outsourcing Client Manager (OCM) in making sure metrics are met by 100%.● Interacted with trustees.● Promptly and professionally communicated with clients and scheme members on complex queries as required by letter, e-mail and telephone action.