In this role I secured a new Task Order award by delivering a comprehensive technical response, managed cross-functional teams to meet release schedules, and built strong client relationships through open communication. During this time I refined my ability to analyze processes, implement strategic transitions like Agile to SAFe, and mentor teams demonstrates the operational leadership, client management, and process optimization skills.Accomplishments:• Responsible for the award of a new Task Order award by preparing and delivering a comprehensive technical response, which included the project schedule, basis of estimate, roadmap, and transition plan.• Managed Release schedule, risks, and requirements across multiple development teams and functional departments.• Successfully demonstrated new software updates and fielded technical questions at a National FBI conference to a group of 400 scientists.• Built strong customer relationships with Government clients through daily updates and open communication of program risks or issues.• Continuously provided the Program Manager with thorough analyses of the program to improve the effectiveness of the current policies and procedures.• Completed a detailed SWOT analysis of the current Requirements Management process and created an updated Requirements Management plan to capitalize on opportunities, mitigate threats, and reduce weaknesses.• Produced a detailed whitepaper explaining the benefits of transitioning the development teams from an Agile Scrum methodology to a SAFe Agile implementation.• Identified an opportunity to transition the Help Desk/Tier III team from Agile Scrum to Agile Kanban to increase productivity and reduce stress placed on the team and negotiated that transition with the Government.• Effectively mentored and supervised team of 8 Business Analysts regarding new and legacy business and system requirements, contract policies and procedures, and career growth.

In this role I was selected from a competitive group to collaborate closely with the CTO on high-priority products and provided key updates to clients, while facilitating SAFe Program Increment planning and serving as Scrum Master to guide agile teams. During this time, I developed my leadership style in cross-functional communication, process development, and operational management. Accomplishments: • Selected from group of 30 analysts to work on high priority/high visibility products.• Worked closely with CTO to produce official updates for clients on high-visibility systems which were currently in development.• Facilitated discussion during SAFe Program Increment (PI) planning sessions and served as a SME to advise the team on upcoming planned user stories.• Practiced servant leadership as Scrum Master to facilitate daily scrum, represented the team during bi-weekly Scrum of Scrum meetings, and facilitated team retrospectives after each sprint.• Actively participated on the internal Program and Project Management service offering team outside of business hours to support the growth and development of internal processes and procedures.• Developed comprehensive Standard Operating Procedures documentation to be leveraged for cross functional communication between application support, development operations, configuration management, and outage response unit teams during a system outage for a mission-critical system.

While at RSR, I repaired a strained relationship with senior agency members through transparency, ownership, and innovation, while producing detailed reports on key performance metrics. I also developed my ability to conduct SWOT analyses, implement ITIL-based process improvements, and collaborate on security enhancements showcases the strategic leadership and operational efficiency.Accomplishments:• Repaired an unstable relationship with senior members of the Government agency within first month on the program through increased transparency, ownership, and innovation.• Produced detailed reports providing analysis of work products, service requests, change management, major projects, and service level agreements on a weekly and monthly basis. • Identified process improvements through detailed SWOT and risk analyses of the program and implementation of process improvement plans.• Worked closely with the Security Information team to analyze network vulnerabilities and determine patching and upgrade schedule for all servers and workstations hosted on the network.• Successfully developed and implemented process improvements for change management for both operations and development teams using ITIL best practices and improved project management.

In this role I consistently delivered high-quality, on-time work products with a 100% accuracy rate, managed financial reporting, and led a team of 20 to deploy the most complex software release since 2005. During this time, I refined my ability to coordinate cross-functional teams, ensure projects meet deadlines and budgets, and effectively communicate with diverse stakeholders.Accomplishments:• Established and maintained 100% accuracy rate delivering high-quality work products on schedule.• Developed and delivered accurate monthly financial progress reports.• Managed activities related to sub-contractor statements of work, resources, invoicing and progress reporting.• Spearheaded a team of twenty analysts, DBAs and programmers to deploy the most technically challenging and complex software release since the application’s launch in 2005.• Effectively tailored and delivered webinars and live presentations to audiences of various experience and skill levels ranging from peers to senior officials.• Planned, created, and coordinated User Acceptance Testing materials to include test scripts, reference materials, data sheets, HTML website, and contact information based on each user’s skill level and familiarity with the application.