Melissa Griggs Email & Phone Number

Roanoke, Virginia, United States

Building upon prior role within Worker's Compensation and Auto for GRS Product Intelligence - developing cross functional project teams to better align on projects on our Path to 92% Combined Ratio. Creating profitability guidance reporting combining KPIs and data that hasn't been done before to provide underwriting teams with better tools to price quotes more effectively.Performing deep dives into areas of opportunity spotlighted in the data we're gathering from multiple sources and teams.

Roanoke, Virginia, United States

Guiding GRS North America Actuarial, Pricing and Product teams with data analytics specifically for product offerings related to Worker's Compensation and Auto commercial insurance. Utilizing SAS, SQL, MS O365, Power BI and Tableau to uncover deeper insights into loss strategies, optimize financial and operational metrics, and provide underwriting guidance. Delivering actionable reports to enable strategic decision making for executive leadership teams.

Roanoke, Virginia

Brought onto team as first data analyst for the company. Worked to build rapport with IT team to build out a data infrastructure to enable access to internal metrics. Engaged with third party resources and government web scrapes to build out dashboards and reporting that were previously not in existence.Compiled and delivered key metrics on worldwide commodity economics using Tableau, Power BI, and Excel to facilitate informed decision-making within executive team. Streamlined sales forecast and inventory data to optimize procurement process. Collaborated with IT to drive key software changes.•Designed and implemented new robust reporting structures for sales, profit and inventory metrics to enable real time data while supporting faster and more strategic results.•Delivered comprehensive support to Finance, Sales, Marketing and Operations via new internal data metrics and trend development processes.•Created self-updating dashboard on U.S. government global crude oil and asphalt data.•Monitored global vessel movements daily and incorporated internal marine and rail movement tracking.•Provided analysis and guidance for weekly and annual forecasting and budgeting.

Roanoke, Va

Promoted to senior level position in preparation for team growth and transition into new off the shelf workforce management system (Reflexis). Steered end-to-end management of a $1B annual labor modeling system for chain of 4,700 stores while ensuring strict compliance with corporate policies and procedures. Prepared and processed labor allocations utilizing CDL Labor Management, SQL Server and MS Access. Cultivated positive rapport with diverse stakeholders through identifying and addressing individual needs and concerns. •Trained, supervised and developed junior analyst position to assume labor planning task work to enable further analytical opportunities while maintaining responsibilities of below Labor Analyst role.•Assisted in work stream development and requirements documentation for off the shelf WFM Project.•Monitored performance of store labor, identified under-performing areas and proposed results-driven solutions to optimize productivity and efficiency.•Developed new metrics for labor categorizations and worked with HR and Peoplesoft teams to execute.

Roanoke, Va

Managed weekly individual store scheduling for 4,000 stores using CDL, SQL Server, Excel and Access. Worked collaboratively with IT to resolve store system issues. Reacted quickly to field questions regarding fluctuations in issued labor and strengthened relationships with all levels of leadership, Finance and HR partners.•Key player in labor budgeting process. Created innovative labor model standards and incorporated adjustments into engineered standards for integration into existing processes. •Tracked labor financial results and uncovered trends for future guidance and ad hoc projects.•Created customized templates and dashboards to ensure smooth execution of initiatives.•Prepared for chain growth and related impacts to roles and responsibilities.

Roanoke, Virginia, United States

Promoted into position to manage company's high profile regional and national accounts pricing and financial initiatives.Implemented effective pricing strategies for multi-channel business with accumulated revenue of $480M to exceed financial goals. Drove margin growth by $20M in 2014 through the design and implementation of a plan to decrease store price overrides utilizing APT, Excel, Access, SQL and Oracle BI. •Led the full life cycle management of pricing programs’ implementation process that boosted overall annual sales growth by 7% and strategic accounts by 14% in 2014.•Collaborated with national accounts and field teams to oversee pricing structure and commercial sales and margin growth initiatives. Developed financial forecasts for top 100 accounts. •Optimized national account customer retention by orchestrating tailored pricing plans to outperform market competitors and maintain overall profitability levels.•Met or exceeded leadership requests and contributed to overall success for revenue, margin, profit and CPI growth. •Earned positive feedback from management for providing key pricing analyses and contributing to overall revenue and profitability growth.•Managed AS/400 uploads and troubleshooting with IT for any data relating to commercial pricing.

Roanoke, Virginia

Analyst, Pricing Operations (Jan 2006 – Apr 2013)Selected to join and assisted with implementation of newly created department to integrate all pricing related entities into Pricing Operations team. Played an instrumental role in the testing and execution of third-party pricing optimization systems within constraints of requirements documentation.•Analyzed POS sales, promotions, demographic data and field feedback to assist in optimal prices; projected impacts and presented to leadership for approval; recognized and responded to mix shifts and sales declines.•Managed non-Parts categories with annual sales of $660 and Parts categories with sales of $400m.•Utilized APT, Zilliant, DemandTec, Excel, Oracle Answers and SQL to run price optimization testing for multi-channel pricing strategies based on statistical and demand analyses.•Managed all Promotional Pricing for the Commercial business across all product categories for three years.

Developed and maintained a system to gather sales data totaling $400m from 58 locations and five Regional offices across US; analyzed and interpreted data for inclusion in presentations to corporate offices. Research, creation and daily management of $2.5m operating budget for two profit centers.Managed Payroll, Accounts Payable and expense reporting for staff of 10.Supervised staff of regional assistants across U.S.; coordinated with field management team of 175 sales consultants.Solicited $200k from suppliers to fund yearly Sales Motivation Program.Assisted with development of lead sharing program. Retrieved web site leads and tracked division results.Involved in web site and software development, sales/marketing programs, multi-divisional lead sharing programs.

Education record

Education record