Melissa Herbert Email & Phone Number

Lexington, Ky

• Engineered 72% decrease in non-deliverable electronic billing by streamlining and automating processes in Outlook and Excel, allowing for reassignment of 80 labor hours per week.• Managed processes and activities for multiple projects, identifying, developing, and implementing solutions to obstacles.• Created, tested, and enhanced department processes by process mapping, creating process documentation with clear resolution steps and response scripts, and training new and existing projects and employees.• Collaborated with multiple departments and market centers to formulate project and training action plans to reflect changing policies, procedures, business initiatives, and technologies.• Created and maintained project and team productivity data and reports for multiple projects and employees.• Investigated and resolved complicated internal and external customer issues within the department’s project scope, escalating to and collaborating with IT when necessary.

Lexington, Kentucky Area

• Created original artworks using multiple techniques and media. Produced matted prints, jewelry, and other items.• Designed and maintained company marketing materials, including website, social media, and brochures.

Lexington, Kentucky, United States

• Streamlined processes and procedures including opening/closing and food preparation/safety. Created training process and manual including checklists to aid in efficiency of operations for daily production, and inventory.• Maintained employee records including new hire forms, attendance, disciplinary interventions, and evaluations.• Created job postings, reviewed candidates, scheduled and performed interviews, and managed onboarding.

Greenville, North Carolina Area

• Remotely assisted art editor and editor in selecting appropriate artwork to feature in literary journal.• Contacted artists and their representatives, obtaining permission for publication and digital images of chosen art. • Negotiated fees for artwork as needed; researched and wrote biographic entries for artists.

Catawba County, North Carolina

• Taught community art classes

Rocky Mount, North Carolina Area

• Created process manual including instructions for broadcasting software, FCC regulations, and audio editing.• Managed daily, weekly, and monthly operations; social media presence; broadcasting software maintenance; and Emergency Alert System (EAS) testing and reporting.• Recruited, trained, and managed student volunteers and enforced compliance with FCC regulations.

• Developed and organized timeline for quality improvement initiatives; updated procedures, methods, forms, and reports to streamline operations.• Managed start-to-finish creation of annual report and produced and compiled data and reports for annual Centers for Medicare & Medicaid Services (CMS) contract evaluation.• Completed special projects as requested, including assisting with annual Quality Improvement Work Plan; creating material for quarterly Medical Review Board meetings; researching and recommending project management products/services; and training staff on SaaS project management software.

Raleigh-Durham, North Carolina Area

• Supported staff of 50 in architectural and partner design firms.• Procured and maintained firms’ and individuals’ architectural licenses and registrations.• Coordinated training and continual education programs and assisted in new hire office orientations.• Collaborated with staff on special projects and assisted in preparation of architectural specification documents.• Investigated and recommended cost-saving measures and controlled supply inventory and petty cash.

Williston, Vermont, United States

• Obtained Top Secret Security Clearance (SSBI) as requirement of employment.• Generated annual $20K projected cost reduction by conceptualizing and spearheading overhaul of database functions to increase efficiency and accuracy.• Processed preliminary background investigations for applicants of U.S. Citizenship and Immigration Services in cooperation with Office of Personnel Management.• Reviewed credit, employment, and criminal histories to recommend applicant entry on duty (EOD) approvals or denials; prepared and tracked issue resolution correspondence.• Entered data in local and national tracking systems, ensuring timeliness and accuracy.

Bachelor Of Science - Bs, University Studies Writing For Behavioral Studies, Minor In English, Minor In Psychology

Activities and Societies: Intern with the North Carolina Literary Review

Associate Of Arts - Aa, 4.0

Activities and Societies: Phi Theta Kappa, Student Government Association, Drama Club, Student Leadership Development Program

Associate Of Arts - Aa, College Transfer

Activities and Societies: Phi Theta Kappa, Secretary Published Ink, Literary and Visual Arts Club and Magazine, Founding President Student.

Certificate, Architectural Technology

Coursework In Fine Arts

Dean's List for extraordinary academic performance