Melissa Herbert Email & Phone Number

Lexington, KY

• Engineered 72% decrease in non-deliverable electronic billing by streamlining and automating processes in Outlook and Excel, allowing for reassignment of 80 labor hours per week.
• Managed processes and activities for multiple projects, identifying, developing, and implementing solutions to obstacles.
• Created, tested, and enhanced department processes by process mapping, creating process documentation with clear resolution steps and response scripts, and training new and existing projects and employees.
• Collaborated with multiple departments and market centers to formulate project and training action plans to reflect changing policies, procedures, business initiatives, and technologies.
• Created and maintained project and team productivity data and reports for multiple projects and employees.
• Investigated and resolved complicated internal and external customer issues within the department’s project scope, escalating to and collaborating with IT when necessary.

Lexington, Kentucky Area

• Created original artworks using multiple techniques and media. Produced matted prints, jewelry, and other items.
• Designed and maintained company marketing materials, including website, social media, and brochures.

Lexington, Kentucky, United States

• Streamlined processes and procedures including opening/closing and food preparation/safety. Created training process and manual including checklists to aid in efficiency of operations for daily production, and inventory.
• Maintained employee records including new hire forms, attendance, disciplinary interventions, and evaluations.
• Created job postings, reviewed candidates, scheduled and performed interviews, and managed onboarding.

Greenville, North Carolina Area

• Remotely assisted art editor and editor in selecting appropriate artwork to feature in literary journal.
• Contacted artists and their representatives, obtaining permission for publication and digital images of chosen art.
• Negotiated fees for artwork as needed; researched and wrote biographic entries for artists.

Catawba County, North Carolina

• Taught community art classes

Rocky Mount, North Carolina Area

• Created process manual including instructions for broadcasting software, FCC regulations, and audio editing.
• Managed daily, weekly, and monthly operations; social media presence; broadcasting software maintenance; and Emergency Alert System (EAS) testing and reporting.
• Recruited, trained, and managed student volunteers and enforced compliance with FCC regulations.

• Developed and organized timeline for quality improvement initiatives; updated procedures, methods, forms, and reports to streamline operations.
• Managed start-to-finish creation of annual report and produced and compiled data and reports for annual Centers for Medicare & Medicaid Services (CMS) contract evaluation.
• Completed special projects as requested, including assisting with annual Quality Improvement Work Plan; creating material for quarterly Medical Review Board meetings; researching and recommending project management.

Raleigh-Durham, North Carolina Area

• Supported staff of 50 in architectural and partner design firms.
• Procured and maintained firms’ and individuals’ architectural licenses and registrations.
• Coordinated training and continual education programs and assisted in new hire office orientations.
• Collaborated with staff on special projects and assisted in preparation of architectural specification documents.
• Investigated and recommended cost-saving measures and controlled supply inventory and petty cash.

Williston, Vermont, United States

• Obtained Top Secret Security Clearance (SSBI) as requirement of employment.
• Generated annual $20K projected cost reduction by conceptualizing and spearheading overhaul of database functions to increase efficiency and accuracy.
• Processed preliminary background investigations for applicants of U.S. Citizenship and Immigration Services in cooperation with Office of Personnel Management.
• Reviewed credit, employment, and criminal histories to recommend applicant entry on duty (EOD) approvals or denials; prepared and tracked issue resolution correspondence.
• Entered data in local and national tracking systems, ensuring timeliness and accuracy.

Bachelor Of Science - Bs, University Studies Writing For Behavioral Studies, Minor In English, Minor In Psychology

Activities and Societies: Intern with the North Carolina Literary Review

Associate Of Arts - Aa, 4.0

Activities and Societies: Phi Theta Kappa, Student Government Association, Drama Club, Student Leadership Development Program

Associate Of Arts - Aa, College Transfer

Activities and Societies: Phi Theta Kappa, Secretary Published Ink, Literary and Visual Arts Club and Magazine, Founding President Student.

Certificate, Architectural Technology

Coursework In Fine Arts

Dean's List for extraordinary academic performance