Melissa John-Baptiste Email & Phone Number

As a Team Manager at Monzo Bank, I lead a high-performing team within a dynamic fintech environment, driving excellence in customer operations and enhancing overall performance. My role involves a mix of team leadership, and operational management to ensure the delivery of exceptional customer experiences and support the company’s growth objectives.Key.

London, England, United Kingdom

After being accepted to the Payments Specialist team, responsibilities included:- Investigating missing transfers, and direct debits, helping manage customers who are switching to Monzo.- Helping customers who are having trouble with the payment schemes used (Bacs, CASS, Faster Payments).- Investigating and resolving issues with direct debit disputes and.

London, England, United Kingdom

Whilst working on the overnight team at Monzo, further skills were developed to assist the Vulnerable Customers team.- Identifying customers who are in a vulnerable situation and helping with the next steps to support them.- Helping people with various predicaments be fully understood by Monzo, so we can help them to the best of our ability now, and in the.

London, England, United Kingdom

After being accepted to the Social Media team, responsibilities undertook were:- Helping individuals via social media platforms - via private messages or publicly.- Going above and beyond in providing valuable support to individuals.- Contributing to content creation.

Saint Lucia

As a Marketing Manager at Forest Springs, a dynamic food and beverage company based in the Caribbean, I lead strategic marketing initiatives that drive brand visibility and market growth. My role encompasses a broad range of responsibilities, allowing me to leverage my expertise in both strategic and operational aspects of marketing.Key Responsibilities.

London, United Kingdom

Responsibilities undertaken included:- Being the first point of contact for customers' questions, problems, feedback, and compliments.- Being able to understand a customer's issue, and fix problems quickly.- Providing the best customer support by talking directly and honestly, as well as developing a deep understanding of what the community wants and needs.

London, United Kingdom

After being promoted to a Grade 2 Lettings Associate, responsibilities include those of a Grade 1 Lettings Negotiator:- Delivering impeccable customer service at every opportunity - Registering new customers, booking and conducting property viewings - Negotiating offers between applicants and landlords - Aiding the growth of the branch through canvassing.

London, United Kingdom

As a Grade 1 lettings associate with haart estate agents, the responsibilities I undertake on a daily basis, thus far, include:- Delivering impeccable customer service at every opportunity- Registering new customers, booking and conducting property viewings- Negotiating offers between applicants and landlords- Aiding the growth of the branch through.

London, United Kingdom

As Dyson opened it's flagship retail store on Oxford Street in July 2016, I have the pleasure of being one of the Part-Time Retail Experts that work at Dyson Demo Flagship Store on Oxford Street. Tasks I carry out include:- Having excellent product knowledge of all Dyson products and providing high-quality service- Carrying out refunds and returns in back.

London, United Kingdom

- Selling virgin hair to customers in-store and online transactions via the bespoke system- Providing support for customers if they have a query and/or complaint via emails, social media, telephone- Dealing with the social media aspect of the business – attracting and retaining customers, advertising deals, sales and posts through Instagram, Facebook.

Dubai, United Arab Emirates

- Providing support to the operations department (inbound, outbound and warehouse logistics)- Researching customer retention methods, customer exploratory methods and new industries the company could undertake (i.e. automotive, OSP, retail, etc.) through extensive research and direct contacts with companies- Researched customer exploratory methods.

Dubai, United Arab Emirates

- Updated information into the bespoke IT systems- Completed documentation regarding the inbound, outbound and processes of the warehouse- Completed filing, photocopying, and faxing

Master Of Business Management, Business Management

Activities and Societies: Brunel Entrepreneurs, Bright Futures, Kairos Society. Modules included: Business Planning, Entrepreneurship.

International Business Bsc With Professional Development, International Business, 2:1

Activities and Societies: Brunel Volunteering, Arabic Beginners Fast Track Course, Brunel Entrepreneurs, Brunel Dance Society, Brunel.

Education record

Activities and Societies: Student Council Member (2005 – 2007), Part of the school rounders and netball teams (2005 – 2010), Elected to.