Working for the Fusion Program, under R&D Tech Clinical Trial Supply business unit, to replace current integrations and create new ones between GSK systems and new 3rd party applications. The new integrations will enhance the planning, monitoring, and control of the clinical trial supplies process. As Technical Writer/Document Manager, I support the creation of ITMS deliverables for the following work streams: CTS Data Fabric; GxP Applications; Non-GxP Applications; and PMD-Veeva CTMS Interface.Under a service contract with TCS.

Working on Knowledge Graph Implementation in Quality, Engineering, and Design.Under a service contract with TCS, contracting through IDC Technologies (http://idctechnologies.com/).

Working on Master & Reference Data Management (M/RDM) in Data Quality & Governance (DQ&G)Under a service contract with TCS, contracting through IDC Technologies (http://idctechnologies.com/).

Under a service contract with TCS, contracting through IDC Technologies (http://idctechnologies.com/).Working with Research & Development Tech to document ITMS (IT Management System) deliverables for Global projects

I help Small Business Owners, Solopreneurs, and Individuals, like you, solve documentation and administrative issues so that you have the tools for a thriving and lucrative business or career.Currently providing the following services: Resume Consulting; Document Creation & Administration; Email Management; Writing & Editing (including Ghostwriting); Blogging Services

Working for the Fusion Program, under R&D Tech Clinical Trial Supply business unit, to replace current integrations and create new ones between GSK systems and new 3rd party applications. The new integrations will enhance the planning, monitoring, and control of the clinical trial supplies process. As Technical Writer/Document Manager, I support the creation of ITMS deliverables for the following work streams: CTS Data Fabric; GxP Applications; Non-GxP Applications; and PMD-Veeva CTMS Interface.

A consulting member of the Quality Systems team in Raleigh responsible for the following functions:* Business owner for eDMS (Controlled Documents)* Review and approve eDMS change control and validation documentation in cooperation with QS management* Control documents and provide end user support and training for eDMS* Provide records management support to Raleigh Quality Operations* Ad hoc projects and tasks* Perform internal document and record audits. * Manage periodic review process.

Currently working in the Quality Assurance/Control to help streamline documentation and align content with quality management system (QMS) standards while those QMSs are being brought to steady state.

Under a service contract with TCS, contracting through IDC Technologies (http://idctechnologies.com/).Worked with Application Delivery Services in Global Pharma IT to document ITMS (IT Management System) deliverables for projects:Technical writer and document administrator for the Customer Identity and Access Management (CIAM) and Multi-channel Integration Project, which facilitates replacing the current CIAM system with a new solution provider to a specific set of 24 Markets that access the GSK HCP (Healthcare Professional) Portal.Document administrator for the Wave 5+ Multi-channel Marketing (MCM) Project that subsequently facilitates deploying the HCP Portal to 46 Markets in Latin America, Europe and Israel, Asia Pacific, and Emerging Markets and Nigeria/Kenya. The HCP Portal facilitates HCP engagement through digital channels. the Portal itself, Email, Analytics, and Webinar.

Member of the End-to-End Logistics Partnership (E2E LP) Programme team also supporting its project teams; responsible for document management (document development, implementation, and storage) that supports the change implementation and management of the new logistics operating model for GSK products’ end-to-end movement. This transition requires document creation and revision as well as training of major processes affected by switching from several current 3rd party logistics providers and central control tower service provider to one global lead logistics provider (LLP) and control center.

• Document Administrator for the Global Logistics (GL) Document Management Service. Demand manager of service requests associated with GL document management and GL calendars. Author/Approver/Workflow Coordinator roles in CDMS.• Achievements:o Maintained a 97% document compliance KPI over 2 quarters from the inception of the KPI.o Worked with Service Owner and Service/Business Analysts to develop overall Global Logistics Document Strategy to integrate document management across three existing GL shared service groups.o Developed a sustainable GL document management process that aligns with GSK's Quality Management System requirements for the creation, change control, review, approval, periodic review, publication of GL documents. Process includes document templates, process working instructions, and regular reporting on document compliance per GL service.o Expedited documentation support for Move Product Shared Services during a Level 3 audit with creation of key documentation required by auditors.

• Critical support for the Strategic Partnership Initiative (SPI) [a global initiative with external CRO partners]:o Business Owner role for the SPI SharePoint Collaboration site: site pages, libraries, member groups, and permissions.o Owner role for SPI Process and Training Collaboration site: upload of UCB training modules for external partner use.o Creation and version control of the SPI Table of Contents: contains hyperlinks to UCB documents and other associated collaboration sites for external partner use.o New corporate accounts of external partners: provided permissions to collaboration sites and maintained account data.o Data collection on specific aspects of the SPI Onboarding process to use statistically for process improvement.o Creation of cross-functional process maps in iGrafx to mirror current processes used by UCB and external partners. Edited process maps to facilitate improvements to tripartite processes.• Successful implementation of the following Process Improvement initiatives:o Coordinator for training optimization initiative: streamlining of individual training plans; creating SOP training based on role.o Re-engineering of the Status Change Form used by line managers to create and update employee training plans.o Update of Quality Check guidelines for documentation.o Creation and implementation of evaluation slides for online trainings.o Creation of the SOP Reference Matrix as an aid to SOP Managers for SOP revisions.o Re-engineering of the Global SOP index to provide a better search tool for users.o SOP Audits including a Glossary Term Audit (SOPs’ content vs. Glossary entries).o Development of training materials for use of the SPI SharePoint Collaboration site for internal and external global partners.o Member of the iGrafx Pilot Team responsible for learning the software and testing its functionality as a solution to streamline documentation of processes and reduce handover to external partners.

~Supported Manufacturing Quality Assurance (MQA) for Quality Systems in alignment with Corporate Quality Manuals reporting to the MQA Director

~Worked for Supply Chain IT, Serialization Service at GSK, RTP

Technical Consultant, Information Systems Technology & Operational Services – Application Administration (ISTOS)~Developed and created a user manual, training materials, and/or other relevant documents for IBM Tivoli Monitoring 6.1 (ITM 6.1) (Enterprise Monitoring software).