Melissa Su Email & Phone Number

St. Petersburg, Florida

Suncoast Hospice is a member of Empath Health, a nonprofit integrated network of care supporting those challenged by chronic and advanced illness.For more than 40 years, Suncoast Hospice has been honored to be Pinellas County’s community hospice for expert end-of-life care. As one of the first nonprofit hospices in the country, the pioneering volunteer founders supported the dying and their families with care, compassion, dignity and comfort, so that no one would die alone or in pain.As a Volunteer Coordinator for Suncoast Hospice I am honored to manage a group of volunteers who provide valuable support to patients and their families. I successfully accomplish the following in my role as a Volunteer Coordinator: -Recruit, train and manage a volunteer base for an in-home care team.-Present 16-hour volunteer orientation training courses which includes collection of new volunteer paperwork. -Present specialized 3-hour Transitions Companion (11th hour/vigil) volunteer training. -Oversee volunteer development; serve as first point of contact for encouraging, training and supporting volunteer team members.-Collaborate with Interdisciplinary Team to meet volunteer needs of patients and families. -Develop and facilitate quarterly volunteer supports which provide a wide variety of educational topics as well as an environment for volunteers to come together to talk about volunteering with the terminally ill. -Reiki II practitioner and lead monthly volunteer Reiki Supports

Bellevue, Wa

[Foundation Bank is a locally-owned, full service, state chartered commercial bank located in Bellevue, WA. Serving the greater Puget Sound region since September 2000 with total assets in excess of $460 Million.]My responsibilities at Foundation Bank have been varied across departments with most of my time in a Project Manager capacity which affords me a diverse knowledge base of roles and business functions in the company. Some of my achievements include:-Managed, planned and implemented the addition of many new Online Banking periphery system features such as Bank-to-Bank Transfers, eStatements, Mobile Deposit and Mobile Banking. -Project Manager for a complete Online Banking system change with responsibility for Personal Online Banking, and Bill Pay for business and personal. Successful conversion implemented on-time. -Spearheaded, managed and negotiated the search and vendor change of Bank courier, achieving substantially increased on-time performance thereby eliminating frequent need for employee overtime, and a 43% reduction in courier costs. -Project Manager and lead the search for new website vendor. Once vendor selected, I managed the on-time launch, while a main writing and design contributor of new website. I also provided on-going website updates through the CMS site.-Successful Business Continuity Coordinator for 8 years, by evidence of successful audits and Exams. Responsibilities include all document maintenance such as BCP, BIA, Phone Trees and Quick Reference Guides as well as ongoing Crisis Management Team, Employee and New Hire Training. Ensure and organize annual DR Site Technical Test and CMT Table Top Test and track remediation resolutions. -Researched and authored Bank Pandemic Plan to include Critical Function Charts thereby facilitating a plan for a lack of personnel.Lead a Loan Process Improvement Project among key stakeholders to reduce loan process time by the elimination of unnecessary steps.

Cincinnati, Oh

[Fifth Third Bank is a U.S. regional banking corporation, headquartered in Cincinnati, Ohio. To date, Fifth Third services businesses and communities through 12 states, 15 regions and with more than 1,300 full-service locations.] During my tenure at Fifth Third Bank I managed the courier and armored car service for a then 9-state region, with around 1,140 and growing full-service banking centers and an annual budget of $19MM. When I started in the position, I was the sole person running the Transportation Department. As additional banking centers were built and various bank acquisitions were converted, I then added, trained and developed a highly effective Transportation Lead, as well as 3 more team members to the Transportation Department making it a 5-person department.This was a high-profile position where I interacted with and provided service for many cross-functional departments in the Bank. The job was fast-paced and each day brought new challenges and opportunities which I relished. Winter storms and 911 provided situations that needed quick-thinking, leadership, multitasking and sound pre-planning to service our clients with minimal disruption and ensure checks were deposited timely. I was on the Bank Y2K Planning Committee and met and achieved the large responsibility to negotiate bank-wide armored car service Agreements in anticipation of cash runs. In addition to successfully managing the day-to-day courier and armored service operations and meeting and exceeding annual cost reduction goals of $1MM, I successfully integrated and managed the armored and courier conversion of 7+ Bank acquisitions ranging in size from 10-20 banking centers to over 300 banking centers in a 3-state region. The Transportation Department, through the efforts and dedication of my team, was valued and respected in the organization.

Cincinnati, Oh

[Limited Brands, in 1980, opened the first Express store, as women's clothier "Limited Express". As Express stores increased in numbers, Limited Brands began testing the sale of men’s merchandise. The men’s fashion line was spun off into its own brand, Structure, in 1989. In 2000, Express became a dual gender brand with the reintegration of its Structure stores as "Express Men".]I managed 2-3 assistant managers and 8-13 hourly employees and all aspects of store operations including sales, credit card opening, displays, inventory, recruiting, training and payroll. Managing a chain clothing store is in some ways very similar to managing a chain big box retail store such a Toys R Us, however, in other ways it is very different providing a whole new skill set needed in sales. While there is the usual merchandise displays and presentation, cash control, hiring, training, customer service, etc., the Limited Corporation was very focused and demanding of store teams meeting sales goals, and in addition, competing with other stores in your sales district and even nationwide. Not meeting goals was not going to happen - I was determined to succeed in the fast-paced, highly competitive environment. Through hard work, determination, and a strong drive to succeed I learned the art and skill of sales. Because you are only as good as the weakest link, I trained and motivated my staff and created a sense of teamwork and camaraderie to where we came eager to work, worked hard and had fun. We encouraged and helped each other and “team-sold”. Results of these efforts include:-Store received 9 Keystone Awards for achieving all Store Sales Plan goals.-Attained the Top 3 Store in the district for highest Average Dollar Sales in the year. -Earned the Cornerstone Award for recruiting new managers.-Achieved 1st Place in the district (10 stores) for personally opening the most store credit card accounts in 1 year.

Cincinnati, Oh

[Toys "R" Us, Inc. is an American toy and juvenile-products retailer founded in 1948 and headquartered in Wayne, New Jersey. Company's merchandise is sold in 863 Toys “R” Us and Babies “R” Us stores in the United States and Puerto Rico, and in 745 international stores and more than 250 licensed stores in 38 countries and jurisdictions.]This position and career start taught me so much and was a great beginning into the working world after I graduated college. I had never worked retail before so in some ways I did not know what I was up against but I was ready for the challenge, to learn and begin my career. Toys R Us was new to Cincinnati and only had 3 stores in the District, a store in Cincinnati, in Northern Kentucky and in Indianapolis, Indiana. I was hired as a Management Trainee and quickly progressed to Assistant Store Manager whereby I managed and rotated through one of three main sections: Front End Operations, Sales Floor and Merchandising and finally Receiving and Warehouse. I was soon promoted to Store Manager and asked to be part of a Team that opened a new store in Cincinnati. This was truly a great experience. It was long hours and hard work, but I learned so much by being part of the management team that took an empty building with bare concrete floor and walls and brought it to life. I hired new employees, trained them, built the shelving, unloaded the trucks, merchandised the floor and participated in the grand opening. Soon after, I was promoted to Assistant Store Director and was responsible for the daily store operations with each of the section Store Managers reporting to me. During this tenure, our Store received the Store of the Year Award. This could never have been achieved without hard work, pride in our store, dedication to be the best, and a spirit of teamwork.

Loveland, Ohio (Greater Cincinati Area)

During my Junior and Senior Year of High School and my College years, I was the sole Tennis Instructor at a local Swim and Tennis Club. I taught tennis full-time during the summer months which included private and group lessons, to children, women and men. I started a boys and girls tennis team where we competed against other area tennis clubs. The next year I then expanded to include a women's team. What a great experience which taught me so much!

Bachelor’S Degree, Business Administration - Marketing, Cum Laude

Activities and Societies: Tennis Team, School Newspaper

Project Management Certificate

Completed Project Management Certificate Program - November 2015