https://www.oliveandneon.com/

- Responsible for the overall project management function, providing leadership, coordination and management of PMO processes and functions- Responsible for the staffing, training, and mentoring of Project and Resource Managers - Establish and manage continuous improvement initiatives to improve the performance of the PMO, including process improvements and introduction of new tools & templates- Design, analyze and deliver reports on the performance of the PMO and overall agency production.- Co-architect and champion the collaboration between Project Management and Client Services.- Function as business systems analyst, product owner and project manager on internal projects related to information systems

- Oversaw the definition and growth of the new Project Management Office (PMO)- Managed a team of up to 9 people (2 RMs, 7 PMs) and was responsible for the staffing, mentoring and training of Project Managers and Resource Managers. - Involved at a high-level in resource management: long-term forecasting/planning, conflict management, freelancer process definition- Collaborated with team to define best practices for project management and overall project process.- Managed multiple internal and external projects- Key driver in the implementation of a new PMIS, AtTask (2011) in under 4 months. Responsibilities included: requirements gathering, vendor selection, contract negotiation and AtTask relationship management, configuring custom reports/views/profiles/settings, defining specifications for API integration with proprietary system, planning data migration, performing quality assurance, preparing training material for multiple user types, providing hands-on training to end users, and providing day-to-day support and maintenance updates post-launch. - Planned, coordinated and gathered detailed project information for annual technical R&D submissions. Also participate in the selection of R&D projects and the interview process.- On maternity leave May 2013-2014

- Managed the day-to-day flow of production for the entire agency. Responsibilities included: assignment of project teams (internal & external), schedule & conflict management, relationship and information management with project team and department leads, and long-term forecasting & resource planning- Was responsible for streamlining the resourcing process agency-wide and training all account/project managers on the process as well as supporting tools - Managed the overall development of Twist Image products and highly involved in the conceptualization of these products- Planned, coordinated and gathered detailed project information for annual technical R&D submissions. Also participated in the selection of R&D projects and the interview process. - Subject Matter Expert (SME) in project/company process as well as internal tools & systems- Responsible for the training of new employees and preparation of training material

- Supervised all day-to-day account and project management activities for large national account. Responsibilities include: budget creation & management, schedule and scope management, project resource management- Trained and mentored other account managers- Highly involved in the entire life cycle of email marketing campaigns, from project initiation, to preparation of data, analysis of IP reputation monitoring reports, definition of deployment strategies, and quality assurance- Key player in the design, development and implementation of an Email CMS and deployment manager. Responsibilities included: project management, prototype development, creation of functional specifications, as well as quality control/assurance.- Spearheaded improvements to the company’s proprietary PMIS, “Flow”. Responsibilities included: requirements gathering, prototype definition, functional specifications creation, project planning, project resource management, quality assurance and release management.

- Managed day-to-day activities both internally and externally for large national client. - Managed a project team responsible for the design, development and deployment of monthly email campaigns to a 1M+ user base for a large retail client - Developed strong expertise in Email Marketing best practices and technology- Coordinated developments for the company’s proprietary PMIS, “Flow”

- Trained, mentored and oversaw a team of 4 consultants. - Oversaw support, upgrades, and implementations for over 30 clients. - Participated in RFPs and RFIs as well as provide demos and workshops to prospective clients. - Worked with clients throughout the complete project cycle: design, implementation, user acceptance, and production support.- Provided workflow analysis and streamlining procedures to clients to achieve straight through processing (STP)- Acquired knowledge of ISDA terminology and conventions, SWIFT and DTCC messaging.

- Project manager of 1 major implementation for a multi asset type client- Designed custom reports for over 10 clients- Designed custom confirmations and document workflows for clients- Provided training and workshops on the software to employees and clients

- Provided day-to-day support to all clients on Processing issues - Designed interfaces to accounting and Back Office systems for a large bank