Melissa K. Tom, Mj-Lel, Sphr, Shrm-Scp Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas, Us

Cultivate robust partnerships with client leadership, developing and implementing HR strategies and policies that address challenges and meet growth objectives for various sectors, including nonprofit, healthcare, IT, entertainment, civil engineering, and retail industries.Notable Contributions: ● Define and establish strategic change vision, data-driven goals, and comprehensive HR transformation plans based on detailed analysis of HR policy/process gaps and client priorities while leveraging Agile methodologies.● Deploy cutting-edge HR technologies and Agile best practices to build HR infrastructure from the ground up, including new HR policies, operational processes, tools, governance/compliance frameworks, and training programs.● Leverage in-depth knowledge of federal/state labor and employment laws to counsel and coach business leadership and management on key compliance issues, including EEO laws such as Title VII, ADA, FMLA, and ADEA.● Develop and update employee handbooks for multiple clients to ensure coverage of current topics and issues in employee relations and HR compliance, including the use of social media and policies concerning AI.● Prepare and deliver training programs and workshops on HR compliance, corporate culture, and employee engagement, while improving employee communications and addressing challenging issues with disciplinary steps and counseling.● Conduct thorough and respectful investigations of workplace harassment claims, prepare detailed reports, and make actionable recommendations, ensuring compliance with company policies and applicable regulations, leading to a decrease in reported incidents and fostering a safer and more cohesive work environment.

San Antonio, Tx, Us

Provided HR guidance and consultancy for the COO and directors, enhancing HR operations and decision-making.Notable Contributions: ● Built and managed a high-performing 5-member HR team who oversaw HR policies, processes, and full-cycle recruitment, transforming HR functions, and putting procedures in place across all locations. ● Streamlined HR processes and improved team efficiency, contributing to a more effective and cohesive HR department.● Successfully managed recruitment efforts, confirming timely and quality hires who support organizational goals.● Conducted thorough investigations into allegations of misconduct, contributing to the fair resolution of disputes and maintaining legal compliance. ● Prepared and delivered comprehensive written reports in response to complaints filed through the EEOC, upholding organizational standards and legal requirements.

San Antonio, Tx, Us

Provided strategic HR change management leadership to senior executives, including the COO, during a key organizational transition associated with the construction of a new museum facility.Notable Contributions: ● Advised directors and managers on navigating complex HR policies and employee relations issues, ensuring compliance and effective communication.● Managed daily employee relations, effectively handling sensitive issues and maintaining organizational integrity.● Identified and addressed operational gaps in the Fundraising unit, implementing Scrum-based process improvements, boosting team efficiency and effectiveness.

San Antonio, Tx, Us

Oversaw the streamlining of HR functions, including employee onboarding and exit processes, while communicating with site managers.Notable Contributions: ● Enhanced employee relations through effective strategy implementation and continuous improvement initiatives, improving HR operational efficiency.● Conducted a comprehensive Fair Labor Standards Act (FLSA) audit, identifying key compliance issues and implementing necessary changes for legal compliance.● Developed and executed strategic recommendations for HR compliance, significantly reducing potential legal risks and aligning HR practices with industry standards.

Portland, Oregon, Us

Providing expert HR management services in payroll, benefits administration, and employee relations to diverse clients across manufacturing, tech, and nonprofit sectors.Notable Contributions: ● Delivered tailored HR consultancy and thought leadership to enhance client operations and compliance nationwide, with a focus on in-depth support for California-based clients.● Advised on and coordinated complex leaves of absence and benefits issues, offering specialized guidance that adhered to stringent California state regulations.● Improved client satisfaction and operational efficiency by implementing strategic HR solutions tailored to the unique needs of each industry sector.

San Antonio, Tx, Us

Played a critical leadership role in HR policy and process design, talent acquisition and workforce planning, corporate communications, and employee relations, supporting day-to-day HR operations and organizational change initiatives.Notable Contributions: Directed a 4-member team to manage and streamline HR operations at a complex mutual fund/broker-dealer/transfer agency, ensuring alignment with company values and compliance with HR and SEC regulatory requirements.Led a comprehensive organizational restructuring initiative, improving workflow strategy, implementing a robust talent acquisition and workforce plan, and clarifying responsibilities and decision-making authority across the organization.Enhanced cross-functional collaboration and communication by developing and delivering cross-departmental gap analysis training sessions.Conducted thorough investigations into challenging employee relations issues, including resolving a religious discrimination claim through effective mediation and achieving a satisfactory resolution for all parties involved.

Master Of Jurisprudence In Labor & Employment Law (Gpa 4.0)

Bachelor Of Science (Bs) In Psychology