Melissa Kershes is a Technical Consultant at Scriptorium Publishing. She possess expertise in online help, framemaker, xml, software documentation, robohelp and 45 more skills. Colleagues describe her as "Melissa is just one of the best employees or co-workers you could ever have. She is - first and foremost - incredibly knowledgeable in the areas of DITA, the DITA Open Toolkit, information architecture, XSLT, Ixiasoft CCMS, Zoomin, and technical documentation in general. But beyond that, she is generous with her time, curious, intelligent, and willing to dig in and figure things out when the answer is not so easy to find. She is an excellent teacher, and forms immediate bonds with her… Show more" and "I worked with Melissa Kershes for almost 10 years. During that time, she provided expert support for the entire documentation team which consisted of more than 50 people. Her in-depth expertise in troubleshooting issues related to generating PDFs from the content management system (CMS) consistently ensured the entire documentation team would have PDFs ready for a product release. Melissa spearheaded the team by creating, maintaining, and troubleshooting the DITA Open Toolkit plugins… Show more"