Melissa Kibrick Email & Phone Number

Westlake Village, Ca, Us

Westlake Village, Ca, Us

Minneapolis, Mn, Us

- Maintained a retention rate over 95% - Provided quarterly updates to eLumen's board of directors on progress of success and services initiatives- Oversaw launch of services organization managing resources from throughout success to provide reliable technical and training services.- Reorganized success organization to provide efficient success for our customers and career pathways for employees- Guided and supported Customer Success Managers into successful director positions throughout the organization- Launched a client Self-Service and Support portal- Designed and managed the implementation process for higher education clients improving time to value- Launched client newsletter and webinars and then successfully transitioned both to Marketing - Launched and administered customer success plan campaign to support clients in implementing their curriculum and assessment goals- Supported the design and validation of user experience changes for client requests and assisted in design- Supported higher education administration, faculty, and staff on software and best practices in student learning outcomes assessment - Provided keynotes, consultations, and training on assessment, competency-based education, and guided pathways.

Minneapolis, Mn, Us

Minneapolis, Mn, Us

Marina Del Rey, Ca, Us

- Performed and reported on an international scan of transition to digital learning resources- Interviewed international education leadership, policymakers, and educators- Performed literature reviews & qualitative survey analysis- Wrote white papers to guide education technology decision making- Assisted in quality checking SaaS system

Irvine, Ca, Us

- Collaborated with teams from university, business, and government institutions on project goals, data collection, and interpretation of results for large scale experimental software evaluation- Collaborated in the design, data processing, and analysis of surveys, psychological assessments, user log data, and observations- Analyzed educational analytics data and qualitative software description codes to illustrate student learning patterns within the software curriculum- Presented research findings and study goals to academics, colleagues, participants, and designers - Led organization and management of a longitudinal, multi-level database for all aspects of the project for all research staff including negotiating data timelines- Led an evaluation of a technology-based reform at a K-12 school - Designed, conducted, and analyzed interviews, online surveys, and observations of teachers- Illustrated mismatch between administrators and teachers using mental model representations- Prepared an evaluative report of research findings for academic, parent, teacher, and administrative audiences providing both evaluations of ongoing reforms and recommendations for future changes

- Updated and managed the research subjects database- Assisted in coordination of an annual research conference- Completed various administrative tasks

Phd, Education

Master Of Arts (M.A.), Education

Bs, Ba, Cognitive Science In Human Cognition, Human Development

High School Diploma