Melissa Kilbourne

Melissa Kilbourne Email and Phone Number

Head of Product @ iAsk.Ai
Chicago, IL, US
Melissa Kilbourne's Location
Chicago, Illinois, United States, United States
Melissa Kilbourne's Contact Details
About Melissa Kilbourne

Successful technology operator with deep expertise in new venture strategy. I bring 14 years of experience with 7 years in leadership roles including General Manager, COO, and Product Leader inspiring teams of up to 30. I've had experience in all functional areas of the business and have a well-rounded business education from Wharton and Kellogg. I combine extensive Product leadership with GTM and P&L management to identify large market opportunities and bring products to market profitably. In my last few positions, I've: - Launched a corporate travel business with millions in minimum annual guarantees- Expanded an early beta customer to a national geographic rollout of last-mile delivery services- Onboarded the first dozen businesses onto a new retail marketplace distribution channel- Drove the first $1M in annual revenue for a consumer marketplace Industries: Marketplaces, SaaS, travel, retail, and financial services. Values: Autonomy, Ownership, Speed, Transparency, Customer-Centric, Collaborative, GritMom of 1. Dog Mom of 2. First Gen College Student. Living in South Loop, Chicago.

Melissa Kilbourne's Current Company Details
iAsk.Ai

Iask.Ai

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Head of Product
Chicago, IL, US
Website:
iAsk.Ai
Employees:
16
Melissa Kilbourne Work Experience Details
  • Iask.Ai
    Head Of Product
    Iask.Ai
    Chicago, Il, Us
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  • Bordo Ai
    Director Of Product
    Bordo Ai Jan 2024 - Present
    United States, Us
    Bordo AI is a seed stage startup launching Enterprise AI for Data.
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  • Hopper
    Head Of Corporate Travel
    Hopper Feb 2022 - Oct 2023
    Montreal, Qc, Ca
    Hopper is a pre-IPO Online Travel Agency. Having built a large following for mobile leisure travel, I was hired to stand up a new business unit to offer travel to the business segment. - Developed our GTM strategy for business segment.- Hired 30+ team members across product, design, engineering, ops, and sales. - Managed 3 cross-functional teams as a manager of managers. - Built our P&L and built a forecast for our new business unit.- Negotiated and signed a contract with a Fortune 100 company to distribute our product as a white label to their customers worth $XXM within 5 years.- Launched the business in about 6 months to a beta group of business customers.- Managed the relationship with our white label partner, including several meetings weekly and Quarterly Business Reviews. - Built a Hopper branded solution and built a direct to business sales motion.
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  • Camber Partners
    Operating Executive
    Camber Partners Jul 2021 - Feb 2022
    San Francisco, California, Us
    Camber Partners is a San Francisco-based growth equity firm focused on product-led growth (PLG) software companies. Camber Partners provides software companies with flexible capital and dedicated go-to-market and data science resources to drive long-term sustainable growth.As an operating executive, I was assigned to portfolio companies to help them grow. I was focused on revenue expansion for an SEO tool SE Ranking. I occasionally assisted in reviewing potential companies for investment.
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  • Shoprunner
    Gm, Same Day Delivery
    Shoprunner Oct 2020 - Jul 2021
    Chicago, Illinois, Us
    I was promoted to GM to lead product and operations on a newly launched business. The goal was to connect retailer's with Last Mile Delivery providers such as DoorDash and Postmates to deliver store inventory to customers homes. I managed 3 direct reports and directed work for dedicated team of 24 individuals across functions.- Negotiated our contracts with our last mile providers- Setup pricing for new and renewing retailers- Worked with customer support to improve processes to manage incoming requests from clients and retailers. - Expanded a beta program into a national program across 50 stores with American Eagle- Improved tool for retailers to get reporting on the programShopRunner was acquired by Fedex and integrated into Dataworks. - Member of a task force to lead the integration including working with consultants and joining weekly leadership updates.- Worked on Fedex project Transportation as a Service. - Lead a partnership with Magento as part of a new relationship with Adobe.
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  • Shoprunner
    Director Of Product, Marketplace
    Shoprunner Apr 2020 - Oct 2020
    Chicago, Illinois, Us
    I was promoted from Sr PM to Director to lead a team focused on launching a new business. The goal was to build a product to connect retailers to marketplaces such as Instagram, eBay, and Target without burdening the retailer's technical team. I managed three product managers who worked across four engineering teams in the US and Poland. - Developed MVP Roadmap requirements and OKRs for the team.- Integrated technology from an acquired business to accelerate our product roadmap.- Worked with our external demand partners (the marketplaces) to further refine requirements.- Worked with our retailers to onboard them and create the playbook for operations. - Drove six-figure GMV across 11 clients within 6 months.- Operationalized virtual payment order placement exceeding goals for order success rate (117% of goal) and orders processed automatically (200% of goal).
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  • Shoprunner
    Senior Product Manager, Marketplace
    Shoprunner Oct 2019 - Apr 2020
    Chicago, Illinois, Us
    Joined the Emerging Business division of ShopRunner. ShopRunner's core business is a 2-day delivery membership program.
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  • Trace Inc.
    Coo
    Trace Inc. Jul 2017 - Oct 2019
    Provo, Utah, Us
    Managed marketplace for family history research, connecting consumers with professional genealogists in US and internationally. (Techstars Boulder '16, formerly AncestorCloud) - Launched new business model and grew company revenue (+3,000%) to over 6 figures monthly within 18 months (196% YoY YTD). - Managed P&L and was responsible for Product, Research, HR and Finance. - Managed internal employees and external vendors, and created processes for network of thousands of global researchers.- Integrated acquired professional services business into Trace business.
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  • Trace Inc.
    Board Member
    Trace Inc. Jul 2017 - Oct 2019
    Provo, Utah, Us
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  • Trace Inc.
    Head Of Product
    Trace Inc. Feb 2017 - Jul 2017
    Provo, Utah, Us
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  • Section.Io
    Senior Product Manager
    Section.Io 2016 - 2017
    Boulder, Colorado, Us
    First product hire for a seed stage B2B SaaS Content Delivery Network platform with a focus on ecommerce and retail customers. Increased MRR (+400%) by building self-serve functionality, leading the activation strategy, creating product documentation and sales materials, and working on pricing and billing systems.Acquired by Webscale
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  • Captainu
    Product Manager
    Captainu 2015 - 2016
    Us
    Product Manager for a bootstrapped college sports recruiting networkIncreased MAU (+67%) and decreased page load time (-82%) by balancing the roadmap for the coaching product with required technical debt refactoring to enable scale for coach messaging. Built MVP and beta-tested a new product line for events management to bring more athletes.Acquired by Stack Sports
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  • Biggerpockets
    Director Of Growth
    Biggerpockets 2015 - 2015
    Denver, Colorado, Us
    First growth and product hire for a bootstrapped network and education platform for real estate investors.Improved weekly new accounts (+75%) by creating customer data tracking and implementing email and analytics software to market to and activate members into paying customers through personalized content. Managed marketing KPIs across all channels and built infrastructure for customer event tracking. Acquired by Private Equity
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  • Craftsy
    Product Manager, Growth
    Craftsy 2014 - 2015
    Wayzata, Minnesota, Us
    Growth Product Manager for Series D video education and ecommerce marketplace for hobbyistsGrew new paying customers (+50%) by improving free trial user activation flows, customizing email content, feature enhancements, and triggering discounts with robust A/B experiments and MVP tests. Identified opportunities via SQL data analysis and worked with stakeholders to prioritize the roadmap. Acquired by NBC Universal
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  • Conceptboard
    Marketing And Pr Manager
    Conceptboard 2013 - 2014
    Stuttgart, Baden-Würtemberg, De
    First marketing hire and product support for Series A SaaS collaboration toolGrew weekly new account creation (+25%) through marketing campaigns and improved onboarding. Partnered with CEO and CTO to expand product functionality to support B2B teams. Acquired by Digital Republic Media Group
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  • American Express
    Sr. Analyst, Open Acquisition
    American Express 2010 - 2011
    New York, Ny, Us
    A Fortune 100 company in the financial services industry. OPEN is a division that provides credit cards and services to small businesses. I worked on the Acquisition team responsible for acquiring new card members. Managed performance of the outbound phone cross-sell channel and the inbound call center, accounting for 30% of all new small business accounts. Analyzed sales performance data to identify opportunities for improvement and created sales enablement materials.
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  • American Express
    Analyst, Open Acquisition
    American Express 2009 - 2010
    New York, Ny, Us
    Drove new accounts (+50%) in top tier segment by building business cases with finance and risk teams for new marketing campaigns and championing the pilot program strategy across the 90-person acquisition team.
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Melissa Kilbourne Skills

Analytics Marketing Project Management Marketing Strategy Product Management Management Analysis Strategy Start Ups Budgets Finance Customer Acquisition Business Intelligence E Commerce Financial Services Saas Campaign Performance Analysis Internet Product Development Product Development Cross Functional Team Leadership Channel Management Multi Channel Campaign Management Development Of New Programs Process Improvement Sql Google Analytics P&l Management Software Project Management Business Strategy Entrepreneurship Data Analysis Operations Management Business Process Improvement Change Management Strategic Planning Program Management Customer Experience Product Marketing Product Launch Human Resources Business Analysis Conversion Optimization Microsoft Excel Strategic Leadership Leadership Business Operations Growth Strategies Online Marketplace Fintech Microsoft Office

Melissa Kilbourne Education Details

  • Northwestern University - Kellogg School Of Management
    Northwestern University - Kellogg School Of Management
    Growth And Scaling Pathway
  • The Wharton School
    The Wharton School
    Bachelor Of Science In Economics
  • European-University Viadrina
    European-University Viadrina
    Mbi (Master Of Business Informatics)

Frequently Asked Questions about Melissa Kilbourne

What company does Melissa Kilbourne work for?

Melissa Kilbourne works for Iask.ai

What is Melissa Kilbourne's role at the current company?

Melissa Kilbourne's current role is Head of Product.

What is Melissa Kilbourne's email address?

Melissa Kilbourne's email address is me****@****ail.com

What is Melissa Kilbourne's direct phone number?

Melissa Kilbourne's direct phone number is +157051*****

What schools did Melissa Kilbourne attend?

Melissa Kilbourne attended Northwestern University - Kellogg School Of Management, The Wharton School, European-University Viadrina.

What skills is Melissa Kilbourne known for?

Melissa Kilbourne has skills like Analytics, Marketing, Project Management, Marketing Strategy, Product Management, Management, Analysis, Strategy, Start Ups, Budgets, Finance, Customer Acquisition.

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