Melissa Kilbourne Email & Phone Number

Chicago, Il, Us

United States, Us

Bordo AI is a seed stage startup launching Enterprise AI for Data.

Montreal, Qc, Ca

Hopper is a pre-IPO Online Travel Agency. Having built a large following for mobile leisure travel, I was hired to stand up a new business unit to offer travel to the business segment. - Developed our GTM strategy for business segment.- Hired 30+ team members across product, design, engineering, ops, and sales. - Managed 3 cross-functional teams as a manager of managers. - Built our P&L and built a forecast for our new business unit.- Negotiated and signed a contract with a Fortune 100 company to distribute our product as a white label to their customers worth $XXM within 5 years.- Launched the business in about 6 months to a beta group of business customers.- Managed the relationship with our white label partner, including several meetings weekly and Quarterly Business Reviews. - Built a Hopper branded solution and built a direct to business sales motion.

San Francisco, California, Us

Camber Partners is a San Francisco-based growth equity firm focused on product-led growth (PLG) software companies. Camber Partners provides software companies with flexible capital and dedicated go-to-market and data science resources to drive long-term sustainable growth.As an operating executive, I was assigned to portfolio companies to help them grow. I was focused on revenue expansion for an SEO tool SE Ranking. I occasionally assisted in reviewing potential companies for investment.

Chicago, Illinois, Us

I was promoted to GM to lead product and operations on a newly launched business. The goal was to connect retailer's with Last Mile Delivery providers such as DoorDash and Postmates to deliver store inventory to customers homes. I managed 3 direct reports and directed work for dedicated team of 24 individuals across functions.- Negotiated our contracts with our last mile providers- Setup pricing for new and renewing retailers- Worked with customer support to improve processes to manage incoming requests from clients and retailers. - Expanded a beta program into a national program across 50 stores with American Eagle- Improved tool for retailers to get reporting on the programShopRunner was acquired by Fedex and integrated into Dataworks. - Member of a task force to lead the integration including working with consultants and joining weekly leadership updates.- Worked on Fedex project Transportation as a Service. - Lead a partnership with Magento as part of a new relationship with Adobe.

Chicago, Illinois, Us

I was promoted from Sr PM to Director to lead a team focused on launching a new business. The goal was to build a product to connect retailers to marketplaces such as Instagram, eBay, and Target without burdening the retailer's technical team. I managed three product managers who worked across four engineering teams in the US and Poland. - Developed MVP Roadmap requirements and OKRs for the team.- Integrated technology from an acquired business to accelerate our product roadmap.- Worked with our external demand partners (the marketplaces) to further refine requirements.- Worked with our retailers to onboard them and create the playbook for operations. - Drove six-figure GMV across 11 clients within 6 months.- Operationalized virtual payment order placement exceeding goals for order success rate (117% of goal) and orders processed automatically (200% of goal).

Chicago, Illinois, Us

Joined the Emerging Business division of ShopRunner. ShopRunner's core business is a 2-day delivery membership program.

Provo, Utah, Us

Managed marketplace for family history research, connecting consumers with professional genealogists in US and internationally. (Techstars Boulder '16, formerly AncestorCloud) - Launched new business model and grew company revenue (+3,000%) to over 6 figures monthly within 18 months (196% YoY YTD). - Managed P&L and was responsible for Product, Research, HR and Finance. - Managed internal employees and external vendors, and created processes for network of thousands of global researchers.- Integrated acquired professional services business into Trace business.

Provo, Utah, Us

Provo, Utah, Us

Boulder, Colorado, Us

First product hire for a seed stage B2B SaaS Content Delivery Network platform with a focus on ecommerce and retail customers. Increased MRR (+400%) by building self-serve functionality, leading the activation strategy, creating product documentation and sales materials, and working on pricing and billing systems.Acquired by Webscale

Us

Product Manager for a bootstrapped college sports recruiting networkIncreased MAU (+67%) and decreased page load time (-82%) by balancing the roadmap for the coaching product with required technical debt refactoring to enable scale for coach messaging. Built MVP and beta-tested a new product line for events management to bring more athletes.Acquired by Stack Sports

Denver, Colorado, Us

First growth and product hire for a bootstrapped network and education platform for real estate investors.Improved weekly new accounts (+75%) by creating customer data tracking and implementing email and analytics software to market to and activate members into paying customers through personalized content. Managed marketing KPIs across all channels and built infrastructure for customer event tracking. Acquired by Private Equity

Wayzata, Minnesota, Us

Growth Product Manager for Series D video education and ecommerce marketplace for hobbyistsGrew new paying customers (+50%) by improving free trial user activation flows, customizing email content, feature enhancements, and triggering discounts with robust A/B experiments and MVP tests. Identified opportunities via SQL data analysis and worked with stakeholders to prioritize the roadmap. Acquired by NBC Universal

Stuttgart, Baden-Würtemberg, De

First marketing hire and product support for Series A SaaS collaboration toolGrew weekly new account creation (+25%) through marketing campaigns and improved onboarding. Partnered with CEO and CTO to expand product functionality to support B2B teams. Acquired by Digital Republic Media Group

New York, Ny, Us

A Fortune 100 company in the financial services industry. OPEN is a division that provides credit cards and services to small businesses. I worked on the Acquisition team responsible for acquiring new card members. Managed performance of the outbound phone cross-sell channel and the inbound call center, accounting for 30% of all new small business accounts. Analyzed sales performance data to identify opportunities for improvement and created sales enablement materials.

New York, Ny, Us

Drove new accounts (+50%) in top tier segment by building business cases with finance and risk teams for new marketing campaigns and championing the pilot program strategy across the 90-person acquisition team.

Master Of Business Administration - Mba, Growth And Scaling Pathway

Bachelor Of Science In Economics

Mbi (Master Of Business Informatics)