Melissa Klebba Email & Phone Number

San Diego, California

• Served as the main point of contact for 30+ clients.
• Responsible for the successful on-boarding of new clients and leading status meetings with internal project teams to deliver timely assets.
• Managed and moved projects forward in a timely manner for clients.
• Monitored campaign performance for accounts and provided monthly performance analysis.
• Provided recommendations on various campaign strategies from practice naming, branding, website development, digital marketing, event, and local marketing.

Dublin, California

• Proven effective performance leading the delivery of on budget Grand Opening campaigns for 70+ stores per year nationwide, which resulted in a 4+ year average of 70% of stores exceeding sales plans.
• Managed Grand Opening and sustaining advertising print production and media budgets. Tracked and reconciled expenses and processed payments.
• Developed individualized marketing strategy for stores based on market research insights from; pdSiteLink, online data, customer insights, regional leadership interviews and travel to new market locations.
• Managed creative agencies, guiding them to develop on-brand strategic campaign ad layouts for broadcast, digital, outdoor, and print, resulting in a four-year average sales performance of 12% above plan. Assisted in.
• Collaborated with vendors to buy media and provided approvals on all creative deliverables.
• Briefed senior leaders through comprehensive sales recap reports, assessing store performance after each opening window to inform future initiatives. Periodically monitored campaign performance to add further support.

Tucson, Arizona

• Provided an efficient and streamlined customer shopping experience, leading a $6M store with 34+ direct reports to a top 3 ranking, within a 13 store district, in the first 4 months in position.
• Earned a year-end bonus based on store performance of 101% of sales to budget and 102% contribution, as result of mentoring store associates to create a successful team and implementing a strong culture of customer.

Oro Valley, AZ

• First candidate in the district to be selected and complete the college recruit assistant store manager training program.
• As store operations lead, assisted manager in leading a $6.3M retail operation to become the top ranked store within a 13 store district.
• Effectively hired, developed and scheduled 34+ associates.
• Focus on customer service, shortage control and merchandising, led to performance results of 99% of sales to budget, 101% controllable contribution to budget, 100% stock room productivity, and no notable loss of.
• Served as mentor to Assistant Store Manager College Recruits and interns.

Tucson, Arizona

• Supervised quality controls and efficiency of an eight-member team while delivering new merchandise from the receiving dock to the sales floor at an 85%+ productivity rate.

Tucson, Arizona

Norman, Oklahoma

• Interfaced with clients for background information and assignment of investigators.
• Streamlined and initiated new procedures resulting in an increase in monthly production.
• Researched potential insurance fraud information. Initiated, edited, and completed reports to assist in meeting bonus quotas.
• Responsible for inventory management and background billing.

Norman, Oklahoma

• Utilized referrals/company provided leads to sell customers a variety of financial service products including: unsecured personal loans, credit cards and real estate loans. Worked with customers on the phone and in.

Bachelor'S Degree, Marketing

Bachelor'S Degree, Management