Administrative support for the VP, Information Technology, and full team and broad support for SVP, Finance & Accounting, and team for a clinical-stage biopharmaceutical company developing precision medicines for kidney diseases.• Assisted Novartis teams with integration efforts by identifying technology, operational processes, and critical suppliers. • Supported IT team with day-to-day tasks, including ticket triage to maintain response efficiency, contract management, procurement of equipment and licenses, documentation of processes, and other administrative tasks as assigned.• Administered IT equipment and license inventory to ensure sufficient assets were available for deployment. Coordinated shipment of equipment to remote offices as appropriate. Created Access database template for Asset Tracking project study.• Maintained intranet site confirming active links, updating employee listings and company calendar. Developed Office Site Visitor form using MS Forms and Power Automate, allowing the admin team to manage and maintain the form efficiently.• Assisted with FTE/contingent staff on/offboarding process by managing the administrative steps and IT tasks related to access requests and permissions. Coordinate equipment returns, maintaining communications to ensure delivery to headquarters. • Developed and maintained IT end user guides; created quarterly IT Newsletter in Publisher by coordinating with the team on stories and information to share with personnel.• Primary administrative contact for Quality Management with the intake of contingent staff forms, maintaining tracking log, audits, assisting with SOP, and form updates. Working knowledge of FDA 21 CFR Part 11 compliance.• Supported purchase requisitions and PO management (such as adding funds and GL changes) so that current information allowed for timely invoice processing.• Volunteered for Culture Club Workstreams and provided experienced input on the proposed New Hire Buddy Program.

Development support, coordination, testing, and administration of the firm’s Business Continuity program under the management and direction of the Director of Business Resilience.• Enhanced the Business Continuity program through significant framework review, revision, and conversion from Word-based plans to cloud-based software, creating a more efficient program. Primary liaison with the continuity software vendor to work through planning, program enhancements, and troubleshooting.• Partnered with over 50 department managers and practice leads for Business Impact Analysis, documenting over 100 critical processes and determining resources to understand and ensure full recovery of business functions.• Planned, organized, and managed incident tabletop exercises with US offices and departments, which led to the identification of program gaps and solutions to mitigate risks.• Coordinate business response and recovery during emergencies/incidents, resumption support, and post-incident review(s).• COVID-19 initiatives: Assisted in developing guidelines and procedures ensuring personnel health and safety while maintaining the practice of law. Reviewed and approved over 800 client meeting plans for protocol adherence. Coordinated updates to in-office health safety check application. Lead for establishing automated workflow with the technology team to support the COVID-19 Test request program.

Executive support for the Chief of Business Operations and the Senior Manager-Procurement while assisting other key managers and directors within the department.• Continued full support of internal real estate projects and firm-wide lease management.• Submitted conflict checks for new and potential vendors, initiating and managing the NDA/SOW process to ensure timeliness. Established vendor NDA/contract review connection between Procurement and Real Estate, eliminating potential conflicts. • Reviewed the accuracy of vendor invoices and prepared for payment, including organization and submission of supporting documentation. Researched past-due inquiries, preventing overdue payment charges.• Primary contact supporting the firm’s Business Continuity Plan Program Director, assisting with quarterly updates and annual reviews.

Administrative support for the Chief of Practice Management, Director of Facilities and Purchasing, and Chief of Business Operations related to firmwide real estate projects and the lease portfolio.• Assisted with project and firm-wide lease management support. Maintained physical lease files for all firm offices, preparing docket reminders for key lease-related dates. Supported the internal Advisory Committee on Real Estate with meeting planning, agenda preparation, and approval process for real estate proposals. • Facilitated the development of and managed the New Office Process biannual review, updating department procedures as needed and reviewing with the core team to close gaps and meet current standards. • Prepared monthly space plan data for nineteen offices, relaying information to the firm's commercial real estate brokerage team to monitor occupancy and space usage. • Oversaw project cost analysis spreadsheets for leasehold improvement projects by preparing general ledger detail reports to categorize, track, and pinpoint spend and tenant improvement allowances.

Supported regional leadership team while establishing and overseeing day-to-day operations of a mobile payments start-up office. Primary site contact for Human Resources and Information Technology. • Managed Outlook calendars for three senior-level executives. Coordinated travel according to corporate policy. Processed and submitted expense reports. • Collaborated with HR/IT for on-site interviews, personnel on/off-boarding, hiring planning, processing ID badges, network access, equipment, and email setup. • Assisted Marketing with project management of branded materials, purchase orders, order approval, business card proofing, and preparing and processing event materials and branded merchandise for shipping, allowing the team to utilize their time more effectively.

Facility management and support for a full-service commercial bank that provides financial services to entrepreneurs and venture capitalists. • Managed 41K SF office space, ensuring proper maintenance; observing, communicating, and documenting all facilities-related procedures, including facilitating six regional office moves/buildouts, general space planning to allow better flow and team collaboration, furniture orders, and other general facilities duties while complying with bank standards. • Ensured all facility vendor contracts met budgetary requirements, annually proposed cost savings when applicable; negotiated to reduce annual paper shred spending by $6.5K. Processed and approved facility-related invoices, ensuring compliance and work completion.• Assumed Security Officer responsibilities, including equipment maintenance, building access cards, new-hire-related training, and emergency evacuation procedures.

Executive support for the Regional Office President, National Studio Principal, and Workplace Studio Principal, as well as day-to-day office operations management for a leading architectural consulting firm. • Functioned as a site contact for vendors and property management, assisted IT department with on-site computer and phone issues. • Developed and implemented New Hire Process to help new employees transition into office and company culture; assisted HR new-hire training, on/offboarding employees. Established Staff Recognition Program.• Supervised two administrative assistants through 1:1 and team meetings, addressing areas of improvement and celebrating successes.

Supported six top-performing advisors and two executives of a leading full-service commercial real estate firm in the NC Triangle area. Prepared correspondence, agreements, proposals, and confidential contracts. Designed marketing portfolios, flyers, and publication ads according to corporate branding policies. Assisted with accounts receivable/payable, check processing, and general accounting procedures.