Melissa Spiteri Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

- Design, planning, management and delivery of a range of corporate functions and events.- Experience in connecting accommodation reservations, travel & parking requirements and pre-function spaces for meetings and presentations.- Extra Inclusions: Travel/Accommodation/Conference Arrangements, Function Coordination

London, England, United Kingdom

- Undertake duties assigned to the Front of House position- Attending bi-weekly workplace, health and safety briefings.- Provide outstanding internal and external customer service.

London, England, United Kingdom

- Responsible for overseeing the Box Office operations of the 2021-22 Christmas in Leicester Square Festival- Manage tickets sold through all sales points, including third-party outlets, and ticket collections.- Assist the Ticketing Manager with ticketing issues.- All tasks and duties assigned to the role of Box Office Manager.

London, England, United Kingdom

- Responsible for overseeing the box office at the London Festival.- Manage tickets sold through all sales points, including third-party outlets, and ticket collections.- Assist the BO Manager with ticketing issues- All tasks and duties assigned to the role of Box Office Supervisor

London, United Kingdom

- Administer the Box Office resale procedure.- Assist with the correct collation and safe dispatch of Royal Opera House Gift certificates purchased via telephone or through the ROH website.- Manage incoming and outgoing Box Office postal and email correspondence.- Assist colleagues with any correspondence related queries.- Provide an efficient and effective service to ROH customers via all channels.- Provide positive and accurate information, advice and assistance in… Show more - Administer the Box Office resale procedure.- Assist with the correct collation and safe dispatch of Royal Opera House Gift certificates purchased via telephone or through the ROH website.- Manage incoming and outgoing Box Office postal and email correspondence.- Assist colleagues with any correspondence related queries.- Provide an efficient and effective service to ROH customers via all channels.- Provide positive and accurate information, advice and assistance in response to enquiries.- Implement correctly the relevant policies and guidelines relating to sales, cash handling, reconciliation, administrative procedures and general customer service.- Maintain up-to-date knowledge of and work within Box Office and other ROH policies and procedures.- Maintain correct working methods and safe-working practices at all times, meeting health and safety standards and all relevant current legislation.- Undertake any other duties as may be required by management from time to time. Show less

London, United Kingdom

- Undertake duties assigned to the Front of House position including roles as, but not limited to, Usher, Bar Attendant, Bar Charge-Hand, Steward and Kiosk Attendant.- Money handling and operation of a till.- Stock take and processing product orders for bars and kiosks.- Attending bi-weekly workplace, health and safety briefings.- Provide outstanding internal and external customer service.

London, United Kingdom

- Carry out duties to aid the smooth and efficient running of the operations team that includes Box Office, Retail, Front of House and any other section requiring reasonable assistance.- Growth of sales in the retail department through interaction with guests and the overall encouragement of sales.- Handle money and operation of a till system.- Stacking shelves, unpacking and displaying stock, and cleaning shelves and display areas on a daily basis.- Box Office duties included… Show more - Carry out duties to aid the smooth and efficient running of the operations team that includes Box Office, Retail, Front of House and any other section requiring reasonable assistance.- Growth of sales in the retail department through interaction with guests and the overall encouragement of sales.- Handle money and operation of a till system.- Stacking shelves, unpacking and displaying stock, and cleaning shelves and display areas on a daily basis.- Box Office duties included the safe, smooth and efficient entry of guests into the attraction, which includes managing group sizes and times, marketing support and database entry.- Front of House duties include safety briefings and the processing of patrons through the marshalling areas. Show less

Sydney, New South Wales, Australia

- Targeted sale of snacks/confectionery/drinks/grocery items.- Monthly sales target over $100,000.- Varied customers of corporate, public and private – including but not limited to independent grocers, petrol station groups, schools, hotel groups, corner stores, bottle shops etc.** Additional/Previous Company Positions - Major Function Coordinator, Special Projects [Smiths Distribution], Merchandiser

Sydney, Australia

- Developed a ticket processing and reporting system for HelloWorld (previously Qantas Holidays), Blue Holidays and Flight Centre.- Sourced and confirmed contract deals with hotels and restaurants in connection with touring productions and concert tours for ‘stay and see’ and ‘dinner and show’ packages.- Requested on Box Office assignment during large-scale concert events and Opening Nights of launching theatre productions/musicals i.e. Coldplay, The Monster Tour- Promoted to… Show more - Developed a ticket processing and reporting system for HelloWorld (previously Qantas Holidays), Blue Holidays and Flight Centre.- Sourced and confirmed contract deals with hotels and restaurants in connection with touring productions and concert tours for ‘stay and see’ and ‘dinner and show’ packages.- Requested on Box Office assignment during large-scale concert events and Opening Nights of launching theatre productions/musicals i.e. Coldplay, The Monster Tour- Promoted to Supervisor from Call Centre Representative prior to end of 3 month trial period.Company went into voluntary receivership.** Additional/Previous Company Positions - Customer Service Representative Show less

Casula, Nsw, Australia

- All tasks and duties assigned to the role of Box Office Manager.- Researched and implemented an efficient and effective internet-based in-house ticketing and database system that provided accessible costing and membership/subscription package capabilities.- A/G Theatre Producer during staff turnover to program the 2011 theatre season. Responsibilities including programming the tour, contracts, travel & accommodation arrangements and tour manager requests.- Developed and… Show more - All tasks and duties assigned to the role of Box Office Manager.- Researched and implemented an efficient and effective internet-based in-house ticketing and database system that provided accessible costing and membership/subscription package capabilities.- A/G Theatre Producer during staff turnover to program the 2011 theatre season. Responsibilities including programming the tour, contracts, travel & accommodation arrangements and tour manager requests.- Developed and instigated an international music program known as the ‘Global Sessions’ for the 2012 season.** Additional/Previous Company Positions - A/G Creative Producer of Music & Performance, A/G Theatre Producer, Front of House Supervisor, External Events Co-ordinator & Receptionist Show less

Sydney, Australia

- The management and delivery of group launches including the supervision of the Groups Team involvement.- Provide feedback to and deal directly with promoters and producers, developing important relationships.- Daily reporting of sales to producers, both national and international, of current and upcoming Sydney events.- Attending event meetings/conference calls and reports all relevant dialogue/information to the National Groups Manager and Groups team.- Casual shifts… Show more - The management and delivery of group launches including the supervision of the Groups Team involvement.- Provide feedback to and deal directly with promoters and producers, developing important relationships.- Daily reporting of sales to producers, both national and international, of current and upcoming Sydney events.- Attending event meetings/conference calls and reports all relevant dialogue/information to the National Groups Manager and Groups team.- Casual shifts co-managing Box Offices and/or outlets in demanding periods e.g. On-sale events, large festivals. Show less