Melissa Lancaster Email & Phone Number

United States

United States

Charlottesville, Virginia, United States

Serves as the Ticket Office mentor.Exhibits superior customer service skills, accurate transactions, detailed knowledge of tour and program options, strict adherence to internal control procedures and demonstrates excellent cash handing skills.Oversees the daily operations of the Ticket Office including scheduling, managing available tour schedule, coordinating breaks, and ensuring all daily sales are accurately and completely reconciled.Monitors overall performance of 15-20 Ticket Office staff, completes job performance appraisals, ordering supplies as needed, adheres to annual budget, makes recommendations for improvements, and serves as a back-up administrator for the Ticketing POS in the absence of the Administrator.Additional Duties: Participation and collaboration as a member of select groups: Monticello Young Advisors, Power Users, and Logic Model Workshop for the NEH 250th Planning Grant; Overall Visitor Satisfaction Index (OVSI) data management and analyses.

Crozet, Virginia, United States

Provided daily customer resolution by researching customer orders, communicating with various departments, and responding to e-mails and escalated phone calls.Demonstrated leadership and organization during on-site ticketed events by managing ticket sales, Will Call, and customer resolution.Worked closely with account managers notifying them immediately of on-sale issues, refund requests, ADA requests, sending e-mail blast to customer list, cancelling scalper orders, sending Will Call lists for the day/weekend shows, and alerting them of any issues or changes our customers relayed to us.Refunded orders or fees, payment plan charges, and price level swaps as needed.

Lexington, Virginia, United States

Provided academic instruction through hands on instructional strategies.Collaborated within a team to provide academic and behavioral interventions.Demonstrated the knowledge and skills necessary to provide appropriate educational services to students with disabilities.Implemented a positive behavior management system.Used the Standards of Learning to plan and create a multi-level curriculum based on student needs.Developed and maintained positive interpersonal relationships with students, parents, and members of the community.

Staunton, Virginia, United States

Master Of Education - Med, Curriculum And Instruction

Bachelor Of Arts - Ba, Sociology/Social Work, Education, Leadership Studies