Oversees the transformation and development of 300+ problem solvers through coaching, problem solving, and staff engagement. Provides direction on the development and governance of organizational strategy linking our long term and annual goals to day to day operations through a management system founded on - data based decision making- continuous improvement and practical problem solving- focus on customers, stakeholders, and user experience- respect for people

Partnering with organizational leaders, clinicians, and staff to provide coaching and development on lean management (TPS) in order to achieve strategic initiatives by improving patient experience, safety, and quality outcomes.

Disney Campus RepRepresented a world-renowned brand through the management and execution of recruitment strategies in both the Boston and Pittsburgh market area for The Disney College Program; exceeded recruitment goal by 100% through building partnerships with faculty and career services, attending career fairs, and distributing collateral. Disney CorporationProvided a safe and magical experience for 6,000 – 10,000 guests at Disney’s Typhoon Lagoon Water Park.

Supported the Director of Care Improvement, Chief Care Improvement Officer, and COO in the daily operations, strategy, and growth of the Care Improvement Department.

Provided support to the physicians and other clinical staff of the UPMC Cancer Center including timely and efficient scheduling of patients, managing call center, and providing financial consultations for patients including insurance coverage and assistance for treatment.

Managed the accounts for both Premiums Sales and Special Events clients for the 2007 Season including processing ticket sales, coordinating the planning and execution of private events, and support game-day operations at PNC Park.

Managed and coordinated the daily operations of multiple accounts across industries including healthcare, non-profit, consumer, and public sector clients. Partnered with senior account team to drive growth and build business: conducted ethnographic market research and data analysis for proposal and providing a competitive edge by collecting and synthesizing environmental, consumer, and category insights on a daily basis.