Melissa Laurent Email & Phone Number

Minnetonka, Mn, Us

United States

Minneapolis, Minnesota, United States

St Paul Mn

• Generated reports for all levels of companies, primary tool MS Excel.• Tracked budget, schedule, and fiscal projections, including labor, materials, subcontracts.• Invoice generation and tracking, in collaboration with Finance Team.• Supported and collaborated with Project Management, Finance, Sales, HR and Marketingdepartments• Set up projects, routine review of budgets/schedules, designed weekly promotional datasheets and required documentation, in addition to scheduling appointments.• Led several new initiatives and developed variety of business forms (order sheets,employee review forms, and applications)• Assisted in Audit Readiness to help ensure compliance with ISO requirements.• Assisted in the implementing and training of an ERP / new business system.• Provided leadership and direction to groups implementing process improvements.• Used statistical analysis to determine main causes to process problems.• Trained fellow employees and management on the Six Sigma problem solving tools.

Roseville Mn

• Provided detailed customer service for external customers through a support hotlineincluding, shipping data, product data, and technical assistance.• Processed via phone, via fax, email, and through EDI. Handling order entry and all followthrough to ensure customer satisfaction.• Successfully resolved escalating customer issues by promptly coordinating internalresources.• Provided support to national sales staff.• Assisted in hiring and training of new employees to the customer service department.

• Led a number of new initiatives within the administrative and order processingareas.• Focused on cost reduction and process improvement.• Assisted in the implementing and training of a new business system.• Provided leadership and direction to groups implementing processimprovements.• Used statistical analysis to determine main causes to process problems.• Trained fellow employees and management on the Six Sigma problem solvingtools.

• Generated reports for all levels of companies using mostly Excel.• Developed a web-based newsletter for internal employees to reduce costs.• Supported Sales, HR and Marketing departments by creating routinecorrespondence, designing weekly promotional data sheets, and schedulingappointments.• Developed business forms including order sheets, employee review forms, andemployee applications.• Used a multi-line switchboard fielding 1000 calls daily.

Education record

· Dale Carnegie 40 hours · Reflection of You 8 hours

Education record

· Lean Six Sigma Training 160 hours · Microsoft Office Training 62 hours