Melissa Lavigne Email and Phone Number
Melissa Lavigne work email
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Melissa Lavigne personal email
A System Analyst with a meticulous eye for detail and a passion for quality, professional work with a background in insurance, test management, and technology. Proven management skills, flexibility in diverse situations and a strong desire to learn and progress. Work with a sense of urgency and a demonstrated ability to maintain priorities. Maintain strong organizational, communication, and analytical skills.Specialties: Demand ManagementCustomer FocusedBusiness LiasonApplication system stability and availability Program ManagementSolutions oriented Time management and cost savingsProblem Management
Cigna Insurance Services
View- Website:
- cignainsurance.co.uk
- Employees:
- 772
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It Service Senior AdvisorCigna Insurance Services Nov 2021 - PresentBloomfield, Connecticut, United States
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Infrastructure Engineer Manager Disaster RecoveryCigna Insurance Services Mar 2017 - Nov 2021Windsor, Connecticut
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Test ManagerCigna Aug 2011 - Mar 2017Bloomfield, Ct -
Performance Test ManagerMassmutual 2006 - Aug 2011•Experience with managing/testing concurrent projects, across multiple platforms with complex architecture and technologies. •Independently plan, schedule, provide estimates and track performance testing throughout the project lifecycle.•Develop performance test strategy while coordinating with cross- functional teams for execution, analysis and tuning recommendations.•Responsible for application stability, availability and customer satisfaction.Interact with stakeholders to gather non functional requirements.•Design and develop workload models. •Managed, tracked any performance related problems until resolved or proven to not be a concern. •Assisted with development and documentation on standard operating procedures related to the performance testing discipline.•Provided coaching to new employees.•Ability to work independently or in a team based environment
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Senior Eligiblity AnalystCigna Healthcare Oct 2003 - May 2006•Managed 170 manual and automated accounts. Audit and test file functionality by comparing them against business specifications. Prepared test result reports. Set up non-standard procedures to meet client specific needs.•Negotiated with customers and developed workflows•Analyzed eligibility data then, researched and resolved issues ensuring accuracy and client access to care. •Coordinated eligibility, claims and benefits with various teams and policy holders. •Served as subject matter expert for Employee Enrollment and Maintenance online tool.•Provided coaching to new staff members and external clients. •Designated as primary contact for on-line enrollment process for internal and external customers and recognized as a “go to person” by management.
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Senior Account Structure AnalystCigna Healthcare 2000 - 2003•Reviewed and analyzed implementation material to determine proper benefit and account set up. •Ensured benefit information was loaded and linked correctly between various mainframe systems for all account types. •Set up, maintained, and canceled specific account information for new and existing customers. •This included claim, billing, eligibility, and benefit information for all funding types. •Reviewed and analyzed accounts to ensure compliance with legislation and quality. •Participated during meetings to assist with confirming and finalizing details on the account set Continuously rated top performer with 99.5% for quality and timeliness metrics. Recognized for successfully absorbing and managing an additional 40 client accounts, on top of the already-high 32-account book-of-business, due to colleague’s departure.Audit Structure issues for managementPresented with an Excel award for completing structure with non-standard timing on a high-profile account. Completed in 3 days versus 5.Noted as a matrix partner contact within the department. Recognized by management as a true team player for always assisting co-workers and matrix partners for all business processes and procedures.
Melissa Lavigne Skills
Frequently Asked Questions about Melissa Lavigne
What company does Melissa Lavigne work for?
Melissa Lavigne works for Cigna Insurance Services
What is Melissa Lavigne's role at the current company?
Melissa Lavigne's current role is IT Service Senior Advisor.
What is Melissa Lavigne's email address?
Melissa Lavigne's email address is ml****@****ual.com
What skills is Melissa Lavigne known for?
Melissa Lavigne has skills like Software Documentation, Testing, Sdlc, Business Analysis, Vendor Management, Business Process, Program Management, Performance Tuning, Management, Requirements Gathering, Cross Functional Team Leadership, Project Management.
Who are Melissa Lavigne's colleagues?
Melissa Lavigne's colleagues are Denise Acuna, Aaron Sykes, Etsa Acolatse, Tracy Pointer, Clara Anadón, La Shanté W., Csm, Ssm, Dr Manisha Nagar.
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Melissa Lavigne
Greater Chicago Area4verisign.com, symantec.com, digicert.com, digicert.com1 +131296XXXXX
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2gmail.com, aar.org -
4att.net, batesvillecareers.com, optionsbybatesville.com, batesville.com -
Melissa Green-Lavigne
Creating Media That Inspires, Educates And Promotes Positive Change In The World ✨️Lake Stevens, Wa
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