Melissa Case Email and Phone Number

Kickstarting new HR products as part of ServiceNow's NowX product incubation team

Leading HR Products (Hiring at Now) as part of the Digital Employee Experience team

I started this company as a creative outlet, offering wedding and event signage + styling, paper goods, and hand lettering and calligraphy services. It's fun to bring a fresh, romantic feel to each project that I work on. I enjoy working with clients to get to know them personally and understand their vision and feel for the event. I then work to create a proposal that balances their wants and needs while staying true to my brand's aesthetic and their overall vision. The result is a beautiful experience that exceeds their expectations.

As part of BambooHR’s mission to set people free to do great work, I created the vision, strategy, and roadmap for the Hiring (Applicant Tracking System) portion of BambooHR, including the Hiring mobile app for iOS & Android.We've been focused on helping businesses hire the right people and grow and scale with a great candidate experience as they continue to hire in a competitive market for talent. Check out some of our recent (and some of my favorite) product releases linked here below. I'm also proud of the work I've done to help our customers learn about new product releases at Bamboo.Our team realized that our customers weren't always aware of new product releases once they launched. To help educate our customers about new product updates, I created and hosted our Thirty Thirty, a monthly product update video series where we shared what we released in the last 30 days, and what to expect in the next 30 days. The series ran for 5 years and grew into its current day format - the Product Pulse. To this day, when I get on a call with a customer, they say "Hey! It's Melissa from the Thirty Thirty!" We made product updates expected, reliable, and fun. 🎉

What I Did• Defined and maintained a product roadmap for our Business Center, an online website builder and suite of marketing tools as the sole PM• Managed an agile team of developers and designers and met daily to stay on track• Created client facing and technical documentation for new releases• Stayed up to date on industry trends, competitive research and analysis• Communicated with clients to understand pain points with software and how to improve• Defined and implemented internal and external product training• Worked closely with other members of senior management to ensure systems and processes throughout the company were properly executed and improved uponThings I'm Proud Of• Integral member in the creation of a SaaS solution for small businesses• Created and maintained an online training University accessible to users within the software• 1st Place: "Just Dance” office-wide Halloween Dance BattleIn addition to my role as product manager, I also functioned as the lead of the Account Management team. I managed a team of six directly as they worked closely with clients to fulfill the needs of their business, which included local and national online marketing campaigns, web development and custom design, email management and many other SaaS solutions provided by Marketecture. I wear many hats at any company I work for. Marketecture was no exception. I gained valuable insight as to how a business needs to operate in order to succeed - from the perspective of an employee and a small business owner.

• Provided link building services to clients in various forms, such as time based, high quality and social media links• Familiar with several SEO processes involved in increasing page rank for online marketing• Primary point of contact for merchants requesting support in regards to their online e-commerce businesses• Responsible for providing excellent customer service and troubleshooting various software issues, including but not limited to: basic HTML code, software navigation, software abilities and limitations and aesthetic advice. • Informed merchants of billing procedures and company policies as necessary, as well as explained and enforced contractual obligations made by merchants when they purchased• Demonstrated excellent verbal and written communication skills via phone, email, and in person

What I Did• Signing, pricing and merchandising sales floor• Maintaining stock and keeping accurate counts and records• Handled transactions and direct customer inquiries both face-to-face and over the phone• Experience in both commission based and non commission sales and driving creditThings I'm Proud Of• Employee of the Month - January 2010• Achieved managerial approval status within department and worked several departments throughout the store, including jewelry, vacuums and footwear