Melissa Donovan, Cfe, Cafp, Cfci Email & Phone Number

Cincinnati, Oh, Us

Cincinnati, Oh, Us

o Responsible for building and maintaining team of high performing talent charged with achieving productivity and operational goals within the bank’s fraud detection framework.o Lead efforts focusing on effective fraud detection, risk monitoring & potential exposure, and trend analysis.o Develop mitigation strategies and provide periodic reporting of activities to line-of-business management.o Initiate enterprise wide alignment and growth in fraud management, necessary to proactively prevent fraud and respond to attacks.o Design, build, and deploy fraud mitigation strategies across multiple business channels.o Provide subject matter guidance to all business lines assisting with procedure development, risk assessments, and risk monitoring.o Accountable for Fraud risk results trends and emerging risks that are presented accurately and effectively in ERM or business partner meetings, and suitable for Board level audience.o Represent FFB as a member of the Fraud Management Committee of the CBA

Cincinnati, Oh, Us

o Oversaw the daily operations of the enterprise fraud department, responsible for the detection, prevention and investigation of fraud.o Analyzed transaction patterns and respond quickly to high-risk, potential liability situations.o Identified and implemented process improvements to increase efficiencies, reduce costs, and improve overall service levels.o Worked effectively with internal partners to identify risks in new initiatives, review losses for potential gaps, and align policy & procedure.o Actively engaged industry groups, law enforcement, and vendors to stay abreast of trends and tools in fraud prevention and investigation.o Ensured department meets all regulatory compliance requirements, including the filing of SARs.o Successfully led department through a merger and system conversion.

New York, Ny, Us

Macy’s Consumer Credit Services (MCCS) is an integral part of the Macy’s organization. The Fraud Investigations Department works within the MCCS Contact Center to care for customer accounts by investigating claims of fraud activity on Macy’s & Bloomingdales’ customer accounts.As a Fraud Investigations Manager, I:• Oversee the daily operations of the fraud investigations department, including a team of supervisors, specialists, and associates• Partner with the finance department regarding fraud loss forecasting and operational strategy impact• Work effectively with business partners to align policy & procedure• Implement strategic initiatives to improve operational efficiency and reduce agent error• Resolve escalated customer calls• Serve as a member of the Fraud Scrum Team

New York, Ny, Us

The Fraud Investigations Department works within MCCS to care for customer accounts by investigating claims of fraud activity on Macy’s & Bloomingdales’ customer accounts.As a Fraud Investigations Supervisor, I:• Coached & developed a team of fraud investigators• Worked effectively with other supervisors to manage daily operations of the department• Resolved escalated customer calls• Interacted with other departments to solve customer issues• Made recommendations for policy revisions, training enhancements, and strategic initiatives

New York, Ny, Us

The Fraud Prevention Department works within MCCS to prevent or mitigate loss to Macy’s & Bloomingdales’ customers and the organization as a whole by reviewing e-commerce activity, account activity and fraud trends.As a Fraud Prevention Supervisor, I:• Coached & develop a team of fraud prevention analysts• Worked effectively with other supervisors to manage daily operations of the department• Resolved escalated customer calls• Interacted with other departments to solve consumer issues• Made recommendations for policy revisions, training enhancements, and strategic initiatives

Cincinnati, Oh, Us

Meyer Capital Management is an independent investment advisory firm that specializes in providing customized investment management services to private clients like families and individuals. Serving as Managing Director & Chief Compliance Officer, I:• Managed day-to-day operations of the office, specifically all back office functions related to portfolio management (i.e., trading, compliance, analytics)• Created, implemented and monitored firm’s policies, procedures and all regulatory matters• Perform portfolio reconciliation, performance and analytics• Design tools to better communicate complex matters to clients• Complete all of the firm’s financial planning work, including analysis, design, write-up & presentation to clients• Train and oversee operations & administrative staff• Interact with clients on a regular basis