Melissa Levy-Barket Email & Phone Number

Allentown, Pennsylvania, United States

Bethlehem, Pennsylvania, United States

Created and maintained contracts as well as spreadsheets using Microsoft Office. Developed reports and lists. Data Entry in various systems. Organized group trips for the clients with airlines, resorts and hotels while maintaining contact with partnering travel agencies. Assisted in training fellow team members on new and existing processes. Nominated for Employee of the Month numerous times by fellow employees and management.

Fairfield, New Jersey, United States

Organized files, developed and maintained spreadsheets, faxed reports and scanned documents. Created and maintained spreadsheets using Microsoft Office to develop reports and lists. Created weekly and monthly reports and presentations using PowerPoint. Managed the day-to-day calendar for the company's managers and supervisors. Also a time off calendar for the technical staff. Managed daily office operations and maintenance of equipment. Handled travel arrangements. Purchased items with the company credit card and updated the justification site. Organized events and gatherings for management and technical staff. Received a Leadership Award for my constant dedication to the company. As well as certificates of appreciation and a Key to Success Award for being a key employee.

Port Murray, New Jersey, United States

Provided thorough support and problem resolution for customers. Mentored technicians throughout the day. Assisted technicians via email, live chat, radios and telephone. Developed and maintained positive customer relations. Reported important problems to management. Worked with technical supervisors to resolve customer and technician concerns. Handled a large volume of phone calls, chats and emails. Assisted in process refinements to improve customer service and support when we changed billing systems. Maintained a calm, professional demeanor when faced with high demand, high volume workloads and irate customers.