Assist the Manager in meetings and presentationsGives report regarding the overall activity of the companyConserves manager's time by drafting letters and documentsRelays instructions to the rest of the employeesResearch possible business deals and expansion and presents to the Manager

Prepares Monthly Statement of Accounts and send to customersMonthly Reconciliation of AccountsDaily data entry of Cash and Credit Receipts thru QuickBooksFollow up on payments by calling customersMaking payments for the Accounts Payable of the CompanyManaging Cash FlowIssuing Petty CashControl Staff Salary and CommissionCheque and Cash Deposits

Provided outbound calls in resolving escalated concerns.Handled escalated general inquiry and complaints regarding billing, technical support, sales and customer experience.Handled different promotion offered by the company and explained the process on how to take advantage of it.Assisted customers by updating their acct information to make sure that no collection will be made on a Bankrupt acct.

Resolved customers’ concern via e-mail support including general inquiry, technical support and also provided information on products and services the company offers.

Received Inbound calls and Assisted customers in their Billing and Account InquiryExplained the Billing Cycle and Assisted customer in Managing their Account. Took part in increasing sales of the company by offering upgrades to the customer.Assisted customers in their technical concerns and informed troubleshooting steps to resolve their technical concerns over the phone.

University Research Associate at the Institute of Agrarian and Rurban Development Studies, College of Public Affairs, University of the Philippines, Los Baños (IARDS, CPAf, UPLB) on the project of:1. Economy and Environment Program for South East Asia (EEPSEA) on Analysis of the Climate Change Adaptation Behavior of Households, Communities and Institutions to a Typhoon Event: the case of San Juan and Tanauan Batangas, Philippines (August 2009 – March 2010).2. South East Asian Studies Regional Exchange Program (SEASREP) on Spill-Over Effects of Rural Industrialization on Community Transformation. (December 2009- March 2010).3. Asian Institute of Technology, International Development Research Centre (AIT, IDRC) on Challenges and Recommendations to Harness the Poverty Alleviation, Potential of Bio-Nitrogen Fertilizer, (December 2009- March 2010).4. South East Asia Regional Center for Graduate Study and Research in Agriculture (SEARCA) on the Analysis of the Total Factor of Productivity in the Philippines Coconut Industry (2006-2007). As a University Research Associate:1. Generate questionnaire that would answer and give the information needed for the study. 2. Gathered data thru field research and interviews. 3. Transcribed the information gathered on one Data Base. 4. Processed the information and data using SPSS. 5. Took part in analyzing the result of the study.