Melissa Hocking joined Lowe’s in November 2019, amid the pandemic. Melissa led the Specialty and Services business in California, Nevada and Hawaii for Lowe’s Region 8, part of the West Division. She is passionate about driving sales and operations and led teams for companies recognized by Fortune and Forbes for the past 18 years. goals are to create lasting partnerships with Lowe’s associates and the vast network of Providers to support and drive Lowe’s BIG 3 PRIORITIES: 1. SMART Customer Service 2. In Stock and 3. Clean and Safe Stores.

At Kings III, we specialize in reducing risk, liability and costs for our customers. We provide complete, compliant and affordable emergency push button help phone solutions for elevators, poolside, stairwells, parking areas and more (landline, cellular and VoIP available). Our primary client base includes commercial and multi-family real estate owners and property managers. Our all-inclusive turnkey solution includes equipment, installation, maintenance and 24/7 monitoring at our very own Emergency Dispatch Center all for one low price. Two key differentiators include our smart line seizure technology which eliminates costly dedicated emergency phone lines and our digital recording and storing of all calls. These coupled with many other value-added benefits allow us to deliver peace of mind to our clients. At Kings III, our primary focus is servicing the customer above all else. Keeping a current customer satisfied is more important than gaining a new one. As a private company, we don't have to cut corners to make quarterly profit goals. As a result, our customer retention rate is amazingly high at nearly 98%. Most important to our employees and our customers alike is that we stand behind what we sell and service. If there is a problem, we fix it, period. We are in the life safety business and understand our products must work when needed.You will find our core values, listed below, deeply engrained in the fabric of the company. It’s important that everyone in the business is dedicated to these values, and managers in particular, as we work to lead and grow a team of good citizens – internally and externally speaking.1. Honesty & Integrity2. Service to the customer above all else.3. Do what is right.4. Good enough is not good enough; pursue excellence.5. Encourage individual initiative and growth.https://www.kingsiii.com/about/

• Built a high caliber sales team of Major Account Managers spanning California to Illinois• Trained on client prospecting and the strategic sales process• Client portfolio exceeded $250 million• Nurtured and grew key client relationships• Achieved Presidents Club and Summit Club team• Exceeded sales P&L projections for internal and external labor• Trusted advisor to Cintas operations leadership: GM’s, Sales VP’s and Operations VP’s

• Recruited top sales talent• Trained hundreds of sales representatives on prospecting and a proven sales process• Mentored and engaged sales professionals throughout the U.S. through networking• Developed employees into management roles, advanced selling positions and executive leadership positions• Achieved top sales leadership results: 7 Presidents Clubs and 4 Diamond Levels• Built long-lasting relationships with our service and operations leadership• Created local business relationships to engage in philanthropic events

• Promoted to this position and created first Training Director position for Cintas• Achieved top sales results: Diamond Level director award• Territory grew to California, Nevada and Arizona• Key accomplishments: Leadership without authority, remote leadership and improved platform skills for seminar trainings with sales reps and sales managers

• Built sales team in Southern California• Recruited and trained top sales talent• Achieved the Phoenix Award for most improved sales team• Achieved top sales leadership results: 4 Presidents Clubs and 3 Diamond Levels

• Selling a service-based product to various businesses in Southern California• Prospected businesses via phone and scheduling in person appointments• Achieved top sales results: Top Sales Rookie and 2 Diamond Levels

• Created the Ritz Kids Club• Managed the Ritz Kids Club team• Provided excellent customer service and attention to detail• Exceeded the guests home away from home experience