Lead academic strategy for Instructure, including thought leadership, government affairs, and industry relations. Go-to-market focus for higher education, PK12, and professional learning with emphasis on lifelong learning strategies and practices.

+Represent the customer voice in company decision-making, strategy-crafting, and action-planning, as part of Executive team.+Engage in thoughtful, regular exchanges with customers to gather their experiences and expertise. +Drive renewals business, achieving year over year net revenue retention performance of 100%++Leverage insights to better understand, and ultimately improve, how customers are supported throughout their entire journey with Instructure.+Foster a collaborative customer spirit and excitement to serve within every employee of Instructure.+Continue to lead a 650+ person customer success organization that includes renewals, account management, services, support, community, and documentation.

+Lead full post-sales experience for all 8000+ customers globally, from initial onboarding/implementation to ongoing account maintenance, support, and renewals. +Lead global professional services organization, including technical, custom development, training, change management, learning strategy, instructional design, and adoptions services.+Lead global community, documentation, and client communication teams to drive client awareness and support of various product or company strategies.

+Continuation of Platform and Partnerships responsibilities, with the addition of the leadership of Instructure's Professional Services organization. +Led a team of 100+ solutions consultants, solutions architects, developers, strategic consultants, change management coaches, and project management specialists to enable sales and positively impact client success through a range of professional services.

+Led platform product roadmap for Instructure products, with an emphasis on robust standard support, API development, and integrated solutions+Managed team of product and platform specialists, partnership managers, and marketing managers to research, craft, implement, and message overall platform strategy+Led Global Partner Program with emphasis on building an ecosystem of educational and learning technologies for organizations to increase teaching, learning, and employee development success, with 400+ partners in the program+Oversaw strategic relationships with top companies from around the world including Google, Microsoft, Amazon, LinkedIn, and others+Created, implemented, and evolved partner strategy for all solutions offered, including Canvas LMS, Canvas Studio, Canvas Catalog, Canvas Commons, MasteryConnect, and Bridge CMS.

+Teach Interactive eLearning Design & Development as part of the eLearning Design certificate program+Taught Emerging Trends and Technologies for Virtual K12 Education as part of the Coursera Virtual Teacher Specialization.

+Advisor to SaaS software company focused of training and development in manufacturing.

+Planned and managed strategic operations of the distance learning unit: financial, academic, human resources, and external relations, including comprehensive long range planning for the department, budget development, resource identification, and generation of resources to cover operational costs.+Oversaw the successful development and implementation of a variety of educational offerings for University Extension and Summer Session, the UCI campus, and the UC system.+Demonstrated leadership on campus and in the organization by managing campus-wide and Extension-wide projects, and institute and lead special initiatives created by the University and the UC system.+Led the exploration and development of an highly-effective, client-centered instructional delivery systems, including innovative educational technologies.+Conducted research on open and distance learning; present at conferences and write articles for publication.

+Led services and support teams in successfully supporting entire GoingOn client base from initial deployment to ongoing strategic and technical support.+Developed, designed and implemented new consulting services for prospects and current clients, including custom development, integration and strategic design services that ensure client success and create opportunities for additional revenue.+Engaged in company strategic planning and positioning as an active member of the executive team.+Created and implemented support infrastructure, workflow and associated client offerings.+Managed the design, strategy, implementation and ongoing operations of a successful pre-sales and onboarding organization, ensuring client success in transitioning to client care team.

+Managed team of 20+ Solutions Engineers to best design client solutions for meeting strategic goals and improving student and institutional outcomes through the use of technology in Higher Education & K12 markets around the world.+Strategized with higher education & K12 institutions on the use of learning management systems, social networking tools, student engagement, and other learning technologies to improve academic outcomes, student learning, retention and online program success, as well as reduce institutional costs.+Presented and facilitated interactive workshops at various national and international conferences on best practices for creating learner-centered classrooms, social constructivist learning activities and instructional environments as well as using eLearning technologies in the most efficacious manner.+Acted as key member of sales executive leadership team, providing strategy & guidance around how we position, market and sell educational technology solutions.

+Taughth Managing Technology for Change, Curriculum and Technology, and Mentoring and Team Leadership in both online and face-to-face environments for the Masters Program in Educational Technology.+Developed curriculum for Managing Technology of Change and Curriculum and Technology courses, with an emphasis on leadership, social & collaborative learning, organizational improvement and change management.+Guest lectured in Harvard’s School of Education Learning Technologies course on the use of course management systems in higher education through a partnership with the two institutions.

+Managed Information Technology Team, including network administrators, web and database managers, instructional technology specialists, audio/visual technicians, programmers, help desk staff and systems analysts.+Developed and implemented strategic plan for technology use at GSEP. Active member of information technology strategic planning committee for University.+Managed all technical aspects of December 2003 move to new facility, with technology budget of approximately $2.4 million.+Active member of ERP steering committee charged with evaluating and implementing a new University ERP system (PeopleSoft was selected).+Developed and conducted training programs for faculty and staff in the use of innovative technologies to support classroom and web-based instruction.

+Created educational technology function and team, which became the Center for Innovation in Teaching & Learning under my direction.+Managed educational technology team, including curriculum support specialists, instructional technology specialists, network administrators and web designers, in the ongoing support of innovative technologies and learning initiatives.+Designed and presented innovation workshops for faculty and staff, with specific topics including: distributed learning approaches, course management utilization, social learning and alternative delivery best practices.+Managed technical and pedagogical implementation of new educational technologies, specifically the adoption of course management software (Prometheus & Blackboard).

Led non-profit organization focused on providing inner-city youth with environmental internships and career opportunities. Raised over $1M in funding and in-kind gifts. Taught high school social studies (sociology, economics, & Worl History) at the high school as well.

Intern working on National Performance Review