ITSM ITIL Practitioner with advanced Excel skills. 20+ years of cumulative administrative and analytical experience in various sectors including the military, local and city government, consulting, and tech industries.Outstanding operations manager within high-energy environments. Master multi-tasker and organizer. Remarkable organizational expertise in project coordination. Excellent interpersonal skills. Enlisted into the US Air Force Reserves and was honorably discharged after six years of serving our country. The core of her diverse work background consists of two major elements: organization and customer service. She can always "see the bigger picture". She has independent thought and action, but not afraid to seek counsel and ask questions if necessary. Her foresight was nurtured in the streets of the Bronx where she was raised -she instinctively anticipates needs before others are aware of them. Melissa is best known for her ability to serve others, and for her enthusiasm when establishing and nurturing relationships. Her ability to bridge the needs of individuals to larger bureaucracies through a customer service lens combined with her real world experience, allows her to bring a rare perspective to any professional setting.