I take on many roles for this employer and have to be flexible and efficient. I was instrumental in assisting with the setup of the new law firm. I took on the HR role for the first year, handling benefits and getting any new employees set up on our systems and our benefits. I know our computer systems and phone systems well and often step in when IT is unavailable. I am currently working in a paralegal role, working on family, personal injury, and criminal matters for a new attorney. I also handle the day to day management of the building, including office rentals.

Passchendaele Farm is a private facility located in Waldoboro, Maine.

I specialize in making quality pet memorial and horse hair jewelry and keepsakes. I also offer various other unique handmade gifts for animal lovers.

Own and manage a business providing riding lessons to students ages 3 through 50, some with physical and mental limitations. Develop individualized lessons plans tailored to students needs and abilities. Training and schooling horses for private individuals.

Enhance attorney effectiveness by developing case information; first point of contact for potential clients; complete conflict checks, schedule initial consultations; maintain client relationships; research cases; request supporting documents. Keeping cases organized by establishing and organizing files; monitoring calendars; meeting deadlines; documenting actions; inputting information into file database and case management software; confirming case status with attorney. Assisting attorney with time management; drafting complaints, letters, motions; transcribing letters, motions, etc. as dictated by attorney. Responsible for preparing and forwarding summonses and subpoenas; preparing and filing discovery requests; preparing exhibits. Maintaining billing and monthly invoicing. Experience with family matters, personal injury matters, general litigation, and some estate matters. Regular use of Microsoft Word, Microsoft Excel, ODMS Transcription Software, Time Matters, PC Law, Adobe Acrobat Pro, Clio, Cute PDF, Adobe and Outlook.

Responsible for providing a seamless delivery of the service experience while recognizing appropriate ways to deepen relationships with each Customer. Required to know current regulations applying to my area of business. Required to achieve monthly goals, and maintain high call quality standards, measured in part by quality listening and Customer survey results.

I complete outsourced office work and other tasks for multiple companies; data entry, transcription, answering service, research, writing blog posts and articles, social media, and more.

Worked as part of the medical review team for Mainecare for disability. Assisted clients with application and medical releases, reviewed applications, contacted medical providers, requested medical information, forwarded information on to eligibility department.Worked as part of the emergency assistance team. Interviewed clients in need of emergency assistance with bills, assisted clients with application, determined eligibility, worked with client and providers of services, paid providers, and closed cases.

Worked as part of the Bureau of Rehabilitation. Assisted clients with application process, answered questions regarding the Vocational Rehabilitation program, managed orientation sign up and preparation, managed multi-line phone, created and paid invoices, and managed inventory. I also provided secretarial services for 8 rehabilitation counselors including; composing and editing letters to clients, answering phones and taking accurate messages, some dictation of meetings, and some scheduling.

Provided customer service and account maintenance for the investors of different 4 mutual fund companies. Processed transactions, researched information to find solutions and correct discrepancies in a timely manner using my organizational skills and attention to detail. Attended bi-weekly training to ensure accurate information and quality service was provided to customers at all times.

Worked as part of the Bureau of Rehabilitation. Assisted clients with application process, answered questions regarding the Vocational Rehabilitation program, managed orientation sign up and preparation, managed multi-line phone, created and paid invoices, and managed inventory. I also provided secretarial services for 8 rehabilitation counselors including; composing and editing letters to clients, answering phones and taking accurate messages, some dictation of meetings, and some scheduling.

Over see care of race horses both in training and on rest.

Taction is a world class, award winning call center. I provided customer service and sales via phone for approximately 20 different companies, including Smart Pak and Absorbine. Won awards for my service and consistently scored in the high 80s and 90s on graded calls with 2 perfect call scores of 100. Representatives were expected to score between 70 and 80.

Office tasks including, but not limited too; checking in clients, maintaining manual and computerized filing systems, answering multi-line phone, and maintaining scheduling book. Assist veterinarian and veterinary technician in direct care of animals in for appointments, boarding, ICU, and surgeries. Maintaining cleanliness of surgery room and exam rooms, holding animals during exams, general care of animals in ICU and boarding, giving meds and insulin as directed, and operating autoclave to sterilize surgical equipment.

Maintain cleanliness of stable and paddocks, general care of horses in boarding and training, training horses under supervision and instruction of certified trainer.