Melissa Ly Email & Phone Number

La Verne, California, United States

• Coordinate weekly work demand of store employees
• Analyze and estimate sales prior to ordering supplies, ensuring 100% supply availability
• Replying to emails from customers with detailed responses to their questions
• Attending meetings to ensure clarity of projects needed to be completed
• Introduce new cake products and services to team members and clients
• Operate & balance (POS) point of sale with accuracy and efficiency

Lake Forest, California, United States

• Responsible for processing variation documents
• Applied new processes to help maintain annual budget of $2 million
• Attended project meetings for project tracking and analysis
• Ensured all projects are properly documented, approved and delivered
• Used multiple inhouse systems (MTC, GCD etc.) with software like SharePoint to identify current status of inspection reports
• Revised multiple Administrative and Technical reports as guided using MS Excel and MS Word

Irvine, California, United States

• Answered and screened telephone calls in a courteous manner while taking messages with a high degree of accuracy
• Assisted HR in scheduling training sessions for new staff
• Posted and managed job postings that were listed in online job searching sites
• Received and sorted any necessary correspondences
• Drafted monthly newsletters to staff
• Assisted with organizing 400+ client files, including contracts and updated intakes with clients

Fountain Valley, California, United States

• Responsible to identify and schedule purchasing of items
• Reconciled service transactions with daily register report
• Resolved client schedule and appointment concerns
• Serves visitors by greeting, welcoming, and directing them appropriately
• Answer, screen, and forward incoming phone calls
• Provide basic and accurate information in-person and via phone/email

Newport Beach, California

• Performed inventory and quality check of products
• Managed settlement of defective product returns with vendors
• Prepared monthly sales and cost reports
• Processed online orders to clients meeting on-time shipment time frames
• Assisted clients with finalizing transactions
• Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service

Bachelor'S Degree, Communication And Media Studies

High School Diploma, French Language And Literature