Melissa Macdonald Email and Phone Number
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Experienced leader with proven ability to use Six Sigma tools to significantly reduce costs, increase productivity, product availability and customer satisfaction while streamlining processes. Expert at Customer and Supplier Relationship Management. Award-winning talent for building strong and effective teams and achieving results in both direct leadership and matrixed environments. Unique blend of international, military, government and corporate experiences. Excellent written and verbal communication skills across organizations and cultures.Specialties: Customer and Supplier Relationship ManagementSubcontracts Program ManagementProcess Analysis and ManagementSix Sigma / Lean / Workflow ImprovementCost Reduction and Productivity Leading and Achieving Results in Matrixed EnvironmentsLeading and Achieving Results in Cross-functional TeamsEmployee Development Customer Experience / Net Promoter Score (NPS)Civic and Diversity Initiatives
Collins Aerospace
View- Website:
- collinsaerospace.com
- Employees:
- 39988
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Program ManagerCollins Aerospace Sep 2017 - PresentWilsonville, Or
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Subcontracts Program ManagerRockwell Collins 2012 - 2017Wilsonville, OrSubcontracts lead for the procurement and subcontracts program management of complex goods and services, including design, development, and program management of subcontracted systems, subsystems, finished goods, assemblies, subassemblies, licenses, engineering services, etc. -
Subcontracts Program ManagerRockwell Collins 2010 - 2012Cedar Rapids, Iowa AreaSubcontracts lead for the procurement and subcontracts program management of complex goods and services, including design, development, and program management of subcontracted systems, subsystems, finished goods, assemblies, subassemblies, licenses, engineering services, etc.- Managed more than $6 million on active contracts and new business pursuits valued at more than $50 million - Earned and awarded 2011 Supply Chain Performer of the Year award for turning around portfolio in two quarters from missing sales to accommodating $3 million in drop-in sales- Selected to lead peers in the execution of new subcontracts for a key growth portfolio
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Net Promoter Score / Customer Experience LeaderGe Commercial Finance 2008 - 2009Cedar Rapids, Iowa AreaManaged strategic approach to customer satisfaction, including planning, development, sub-contracting and managing Net Promoter Score (NPS) survey program for customer service call center of 85 people. - Reduced cost per survey by 60% ($90K annually), increased capabilities and standardized customer experience through streamlining survey and implementing customer recommendations.
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Specialized Services Operations LeaderGe Commercial Finance 2003 - 2008Cedar Rapids, Iowa AreaProgram manager for specialized billing product on behalf of outside partners. Directly led and set strategy for team of 30 people (exempt managers and non-exempt associates) in risk management / mitigation, compliance, billing, collecting and auditing for 100,000 accounts. Led local and remote cross-functional teams of multiple specialties across business units.- Achieved 80% reduction in non-value-add work and savings of up to $500K annually by automating and digitizing payment and collections methods, saving both company and partner time and money.- Contributed over $6MM to net income by managing cross-functional team in first-ever packaged sale of specialized billing product, overcoming technical and process challenges.
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Federal Programs ManagerGe Commercial Finance 2001 - 2003Cedar Rapids, Iowa AreaCreated and was program manager for Federal small-ticket leasing center of 10 non-exempt direct reports. Processes included purchase order processing, documentation, servicing, collections, metrics and compliance. Led local and remote cross-functional teams of multiple specialties across business units.- Absorbed 15% sales volume growth while maintaining service levels and improving productivity by 20% through improved workflow, processes and cross-training.- Recovered over $1MM owed to company by auditing and enforcing dealer program agreements while maintaining positive customer relations.
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Quality Black BeltGe Commercial Finance 1999 - 2001Cedar Rapids, Iowa AreaImplemented and drove Six Sigma quality in lease origination center of 100 people, including sales, credit and documentation processes, originating $480MM in volume annually. - Saved $1.5MM annually through leading, training and mentoring 10 cross-functional teams in Six Sigma tools to achieve significant improvements in key processes.
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Lieutenant CommanderUs Navy May 1990 - Sep 1999Intelligence Officer- Led intelligence teams on three continents in high-pressure, real-time all-source fusion intelligence operations. Pioneered Naval Aviation Observer program in tactical aircraft. - Coordinated installation, integration, repair, security and use of sensitive electronic threat warning system aboard critical naval vessels and of mission-critical land-based computer systems.- Awarded three Navy Commendation and two Navy Achievement Medals for superior performance.Special Boat Squadron 2, Virginia Beach VA, 1997-1999COMUSNAVCENT / 5th Fleet, Manama, Bahrain, 1996-1997VAW-122, Norfolk VA, 1993-1996FOSIF WESTPAC, Kami Seya, Japan, 1991-1993NMITC, Virginia Beach VA, 1990-1991
Melissa Macdonald Skills
Melissa Macdonald Education Details
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Chancellor UniversityJack Welch Mangement Institute -
Russian Language And Literature
Frequently Asked Questions about Melissa Macdonald
What company does Melissa Macdonald work for?
Melissa Macdonald works for Collins Aerospace
What is Melissa Macdonald's role at the current company?
Melissa Macdonald's current role is Program Manager.
What is Melissa Macdonald's email address?
Melissa Macdonald's email address is mm****@****hoo.com
What is Melissa Macdonald's direct phone number?
Melissa Macdonald's direct phone number is +131927*****
What schools did Melissa Macdonald attend?
Melissa Macdonald attended Chancellor University, University Of Virginia.
What are some of Melissa Macdonald's interests?
Melissa Macdonald has interest in Animal Welfare, Education.
What skills is Melissa Macdonald known for?
Melissa Macdonald has skills like Six Sigma, Customer Experience, Lean Manufacturing, Process Improvement, Program Management, Cross Functional Team Leadership, Change Management, Strategic Planning, Leadership, Operations Management, Project Management, Team Building.
Who are Melissa Macdonald's colleagues?
Melissa Macdonald's colleagues are Mateusz Pawłucki, Hellman Zhao, Paradysz Robert, Steven Rimes, Chandrasekhar Rao Gandi, Simon Tocock, Jayden Mann.
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