Melissa Macri Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, AU

Key Responsibilities:* Establish and lead the Automation Centre of Excellence (CoE)* Accountable for defining and delivering the technology platforms and services, processes and governance needed to effectively enable automation opportunities and associated efficiencies across the Enterprise.* The Automation CoE provides expertise and support to business.

Melbourne, Victoria, AU

Key Responsibilities:* Define and drive the Customer Services strategy and technology roadmap.* Lead the Customer Enablement technology team and delivery of the technology portfolio across Digital & Data, Marketing and Customer Services.* Build and uplift technology delivery capability and define the ways of working.* Identify emerging technology and.

Melbourne, Victoria, AU

Melbourne, Victoria, AU

• Established and led a high performing team to drive the strategic direction, performance and management of RACV’s Digital sales and service channel.
• Managed the P&L to achieve digital sales and service targets.
• Led a cross-functional team to define how RACV will achieve its long-term Digital Ambition.
• Led 9 direct reports to manage the delivery of digital activities spanning strategy development, program management, performance measurement and insights, commercial and governance, vendor management, contract and risk.
• Led the Accenture/Fjord and RACV cross functional team of 30+ resources to define the Digital Foundation & Capability program, approved by the Executive Leadership Team and RACV board, across 7 streams:Content Uplift.
• Led a digital benchmarking study with Adobe to identify key opportunities to accelerate the digital channel’s ongoing support of RACV’s strategic pillars.

Sydney, NSW, AU

* Developed the strategy, technology suite and execution plan to increase the effectiveness of Telstra’s Credit, Fraud and Payment capabilities across Consumer & Small Business.* Led the development of each project business case, presented to executive management and gained endorsement of $20M+ investment to execute the FY17-19 Credit, Fraud & Payments.

Sydney, NSW, AU

Led delivery of Online Order Automation - removed manual order processing and provisioning for online post-paid mobile orders, delivering productivity improvements and a more effective fraud detection process.

Sydney, NSW, AU

* Analysed Telstra’s logistics performance capabilities, customer delivery expectations and key drivers of satisfaction to develop a Flexible Delivery Logistics Strategy to drive Digital Channel Shift and increase Customer Advocacy. * Implemented a Same Day Delivery Pilot for post-paid mobile using a distributed warehouse model.

Sydney, NSW, AU

Sydney, NSW, AU

* Digital Experience Subject Matter Expert, representing Telstra Digital across multiple projects and driving the design of ‘digital friendly’ solutions across Telstra. * Established the Telstra Digital Engagement Forum to deliver alignment of digital capabilities, a consistent approach to assessing and delivering new ideas, agreement on priority.

Sydney, NSW, AU

Sydney, NSW, AU

* Led the team which developed the Online Shop Strategy to deliver a customer-centric shopping experience for existing and new customers that moved Telstra from lagging in the market to leading. * Defined the strategic direction and priorities for each product segment across Consumer and Small Medium Business. * Created the Capability Execution Roadmap.

Sydney, NSW, AU

* Led multiple teams of consultants to develop Comparator Insights and Operating Model recommendations as part of the Digital Channel Strategy to migrate customers online, which gained CEO endorsement of $400-$430M investment over 5 years.* One of the founders of the Telstra Digital Business Unit.* Developed the high level Telstra Digital organisational.

Sydney, NSW, AU

Established and managed an Online Strategy virtual team of 40+ resources across Telstra to identify and address challenges being faced within the Online channel.

Dearborn, Michigan, US

* Co-ordinated the global program team of engineering, manufacturing, quality, marketing, finance, sales planning and distribution, across several countries, to develop and import the Ford Focus, Fiesta and Mondeo models into the Australian market. * Developed and drove the product planning strategy to executive management in Australia and overseas for.

Dearborn, Michigan, US

2005 Falcon, 2005 Territory & 2008 Falcon.* Managed a project team to develop and successfully execute the $10M 2008 Falcon prototype build and resource plan within budget and time constraints. * Successfully conducted a major test program to determine that the Climate Control system met specified targets and managed a cross-functional project team to.

Dearborn, Michigan, US

2002 Falcon & 2004 Territory * Launch Team Co-ordinator for the Final Assembly Interior Systems and Electrical Team – responsible for management of daily key build issues. * Successfully managed the assembly of Interior Systems and Electrical Components into production, achieving quality fitment at model launch. * Delivered significant reductions in.

Dublin 2, IE

Formula SAE-A is a national event, hosted by the Society of Automotive Engineers Australasia, in which engineering students design, fabricate, test and race formula style cars. With no precedents in Australia, I developed the project plan and timelines, allocated budgets, secured sponsorship revenue for the project and developed the running procedures and.