Melissa Madden Email & Phone Number

Redwood City, California, Us

• Lead and mentor the learning experience design team, cultivating their skills and expertise to deliver impactful learning solutions.• Collaborate with global executive stakeholders and HR Business Partners to uncover leadership and learning needs through diverse discovery methods, ensuring alignment with organizational objectives.• Strategically align learning strategies with solution goals to deliver engaging, clear, and concise content tailored to learners' diverse needs, ensuring maximum impact and effectiveness.• Apply various instructional systems design (ISD) processes for needs assessments, learning objective development, content design, and effectiveness measurement of leadership development programs, ensuring program relevance and impact.• Build and deliver innovative synchronous and asynchronous enablement solutions tailored to the target audience's needs, enhancing customized Instructional Design methodologies to maximize learning outcomes.• Partner with leadership and learning team members, designing, developing, and delivering comprehensive learning solutions that drive organizational success.

Redwood City, California, Us

• Engaged sales field and business stakeholders to identify knowledge, skill, and systems enablement requirements for direct sales, channel sales, and channel partners, fostering a culture of continuous learning and skill enhancement within the sales organization.• Utilized insights gained through needs analysis to recommend, design, develop, and implement engaging, informative, and visually compelling learning experiences across various platforms, enhancing employee skills and performance.• Collaborated closely with Subject Matter Experts (SMEs) to develop and review enablement and training content, ensuring alignment with organizational goals and industry best practices while maintaining content accuracy and relevance.• Developed comprehensive knowledge assessments, exams, and programs to gauge participant learning and application, driving accountability and proficiency within the workforce.• Evaluated and measured the effectiveness of enablement and training solutions, providing valuable insights to enhance future program effectiveness and address areas requiring additional learning and reinforcement.• Conducted regular reviews of the enablement and training solutions library, ensuring content remains up-to-date and relevant to evolving business needs and industry trends.

Orange Beach, Al, Us

• Evaluated students using scholarly feedback, guidance, supportive interactions, and genuine performance assessments that are professional, fair, and timely, improving student mastery of content.• Courses taught include: Leadership; Introduction to Business; Training and Development; Introduction to Project Management; Project Planning; Principles of Management; Student Learning Success; Communication Skills for Leaders; Project Management Overview

Orange Beach, Al, Us

• Supervised and evaluated instructional developers, editors, and course technology teams, selected and contracted SMEs.• Developed and implemented project plans for course rewrites and revisions and maintained project deadlines, ensuring course content was current and fresh.• Conducted analyses and documented results identifying and validating instructional requirements; developed and recommended instructional strategies, objectives, guides, and assessments, maintaining rigor and validity of course material. • Collaborated with department chairs, subject matter experts, faculty, publisher representatives, and graphic designers, designing distance learning courses.

Pleasanton, California, Us

Program Manager, Education Services (2017 – 2019)Senior Education Specialist (2013 –2017) • Facilitated educational leadership, knowledge, and guidance for a geographically and culturally diverse team, coaching less experienced instructional designers and course developers to improve skills and increase confidence. • Oversaw all aspects of client-facing, revenue-generating training programs for both technical and compliance requirements, ensuring currency and relevance of library offerings and driving revenue generation. • Coordinated cross-team resource management, drove accountability, and escalated issues as required in a matrix environment, increasing team efficiency and effectiveness of course design, development, and release.• Collaborated with cross-functional team members in a virtual environment, improving communication processes and reducing work silos.• Managed education and training processes and activities to foster learning, using strategies that engaged learners in critical inquiry, critical thinking and problem-solving, and developing competency in learners.• Developed, communicated, and maintained product development roadmap, providing clear and visible direction for team members, resulting in improved customer experience.• Created and delivered targeted and effective communications to stakeholders on the progress of issues, risks, mitigation plans, and regular status updates, informing stakeholders of project status.• Designed creative and focused training in various formats, using both ADDIE and Agile methodologies, ensuring learning opportunities were dynamic, interesting, and engaging for learners and relevant to industry practices.• Participated in continuous improvement of training programs by conducting satisfaction surveys and providing feedback and recommendations to senior management.

Durham, Nc, Us

• Partnered with internal and external stakeholders to assess learning needs and recommend appropriate technology-based and blended solutions.• Created situational and scenario-based assessments, resulting in high engagement and student mastery of learning. • Designed, storyboarded, and created custom e-learning modules, providing participants with an active and meaningful learning environment.• Applied evaluative feedback, improving learning and overall course quality.

Chantilly, Virginia, Us

Lead Instructional Designer (2011 – 2012)Instructional Designer (2010 – 2011) • Led a team of instructional designers, graphic designers, SMEs, and quality assurance/control personnel, producing a high-quality, seamless set of products.• Identified deliverables, responded to change requests by incorporating corrections to design/development efforts, and designed and developed realistic scenarios, case studies, and valid assessment tools, ensuring client requirements were met.

Master Of Business Administration - Mba

Master Of Science - Ms, Organizational Leadership

Educational Technology

Bachelor Of Education, Secondary English